Talabat

Talabat is unreliable and the customer service is awful. My parents were away and me and my brother were starving and decided to order food. I hate talking on the phone so we used Talabat. I ordered a burger for my brother and mention it have no onion, ketchup, or pickle. The site didn't recognise this and it came with all three of those things. We took this up with customer service and they were extremely rude and patronising, refusing to admit their website had glitched. They refused to replace the order with a new one. Awful service indeed.

Please check the screenshots below! How is this acceptable? I will post these images everywhere for everyone to see and will mention this on every platform. The agent ended the chat and didn't even wait for me to reply!

They just came about collecting and deducting customers money without providing any good or quality services how awful my experience with you
And also they don't have contact number or a chat even with agent they just don't care

Hands down the worst ever. I dont even know where to start. Worst customer service, worst restaurants on display. Please add two hours to the time mentioned on the site. If someone is commenting good stuff about them then its from the management haha.

I paid 20 jds with credit and never received my order, i tried contacting them and asking for help and they did absolutely nothing and claimed the order was delivered to my exact location even though i have camera footage proving they never stepped a foot near the location. They refused to refund me or send the order again or even try to understand how this happened. Not to mention the countless times they got my order wrong lol don't bother writing a note to the restaurant they don't care enough to read it.

I order food from Tabalat very frequently amounting to around 300 QR.
I ordered 25 Original Snack box of KFC, I received 5 of them with spicy chicken and two with only one chicken. I contacted Talabat they told me I will get a refund. They call me after 10 mins, they want me to tell them the exact amount of wrong items as I didnt specify at first.
I opened 25 snack box and checked them one by one. After telling the guy how many wrong items and putting back again, he told me he needs pictures. I wasted 30 mins between talking to them and talking to the guy, opening the boxes checking them one by one although this is not supposed to happen, and I don't have time for their requests. I really don't recommend it. Then I submitted a ticket with what happened. I find today that they closed my request and updated the status to resolved altjough they did nothing. There are many other apps who appreciate loyalty and care about their customers unlike Talabat!

4 days ago I placed an order on Talabat and one of the riders told me he didn't have any change and took my 200 dhs. Until this day he has not come back with my 150 dhs change. Despite him telling me he would be 20 minutes. Talabat as a service have been horrendous in dealing with the situation and the "rider manager" has not even come back with a response to this. As a manager this should be of top priority and should ensure that a situation like this is dealt with immediately. It is theft, which is a crime, and Talabat are not taking it seriously which is an outrage. Here in Dubai I did not expect this kind of situation to happen.

Do not order from Talabat, Do not let this happen to you.

I placed an order through these guys for a Burger king to only get a call to say they cant deliver to me and will cancel the order. Then asked to simply use the money to place another order but I was told no. They have to refund which will take up to 5-7 days and if I want food place another order. As I had no choice I did what they said. Food was delivered with my fries half eaten by the delivery man smh couldnt believe it. Emailed to complain... No response. Since then I have spoken to their so called customer service every week and I'm repeatedly been told it will take 5-7 days for refund of the first order. Its now over a month and yet to see my money. Absolutely ridiculous! And the worse part is noooo complaints department... Don't waste your time. Keep my money you idiots. Incompetence all round!

All my experiences with talabat are bad honestly. Whether its a food delivery, or groceries.

Some times i dont get my order after waiting for hours, some times i get wrong orders, and i dont get compensated through customer service.

We ordered though Talabat and had to order 2wise same order. After many calls we were told that the driver is new and your food will not be delivered. My children waited for over 3hours and at the end we had to use other sites. Shame

They don't even care to check the orders. You have to go to their chat and wake them up. Just terrible and the staff tries to act nice but they are so foolish that they don't even realize what they said just a minute back and what are they saying now! Shame on Talabat

Never place your card on their site. Yesterday, they charged my card. I do not know for what. I did not order and i did not receive anything in return. They do not have a number to call which extremely bad. No way to complain in their APP.

I ordered for honey wings from broccoli and the wrong wings was delivered to me, so i complained to talabat since i ordered from talabat app. Firstly i was told they will get back to me in 24 hours and secondly agent was arguing with me that the right item was delivered to and marked the ticket as resolved. So useless and ruthless. All i wanted was to exchange the order or refund my money and pick up the wrong item. But they never resolve my complaint or do anything. Pls do not use talabat anymore, theres alots of complains online and very similar one as mine online.

I ordered at 3:58. Around an hour later, I contacted Talabat customer service to inquire about my order. I was told to give it another few minutes since it had not been quite an hour. About 15 minutes later, it had been over an hour and I wanted to make sure the delivery instructions were clear. Talabat told me to wait until after prayer. I waited until 5:40 pm and contacted Talabat again only to be told that my order was canceled because no one answered the phone, which is an absolute lie. I had been inside my flat all during that time and nobody called me.

Today I've opened the app to buy grocery.
Then immediately a pop up saying that you can save qat 35 on grocery. Tap on it, forwarded to the items in the Mart and pay wt credit card. Bill paid in full, no discount. I Start the chat, operator asking me to make screenshot of of the offer (seriously?). I reply, you are not helping me, you ask me to do things for you, you should have everything in the system. OPERATOR: wait a few minutes please. I wait 10 minutes. He comes back with: The offer is expired. SERIOUSLY? How can an offer be expired if it pops up and make you buy things? FAKE OFFERS. BAD CUSTOMER SERVICE. Operator Ahmed is a LIAR!

One of my worst experiences. Had my food delivered in 2 parts one after 3 and the other after 4 hourS.kids went hungry and had to order in from somewhere else