T-Mobile

From 3-4 bars, to zero bars, once for 24 hrs+ and once for 12 hours during the day, with TMobile LTE service in the Austin area (*******). No warning either; three calls to customer service yielded no information on why, or when service would be restored. CS does not have access to the field repair activities. The CS members are always nice, friendly, but clueless, kept in the dark by TMobile's bare bones back office infrastructure. Losing customer data, no backups for towers, long down time. It's time to move on.

I have their internet service. It's working pretty well for me. But once you sign up you will never talk to them again for follow up service/questions. I have called several times in recent months and after being on hold for 20-30 minutes I gave up and hung up. I simply do not have free time to waste like that. Based on my income T-Mobile owes me hundreds of dollars in lost time.

In all fairness they are not as bad as verizon, the cell service is pretty ok. The problem is there customer service. Trying to buy a phone was a nightmare. Every single person that I talked to kept changing and increasing the price. I had the Megenta max, I was never able to acess my netflix and when I finally asked for a supervisor the woman was extreamly rude.

This company is horrible. Their customer service people must be on drugs. Either they don't speak English very well or they're dumb. They spend have the time repeating the same information. It took me over 45 minutes to add international calling!
I just upgraded my review to two stars because someone from Team Mobile called me back and told me they weren't going to charge me for the international call and my international pass... which was very nice. However, I didn't get back the hour I spent on the phone and the other countless minutes trying to figure out their website issues. But, at least they tried to make amends!

Started out as good service but didn't use hotspot for awhile so i had to contact support for them to restart service. Rep sent me multiple emails but not one contained the required code. Alas, i turned to another carrier to solve the problem

First I'm been with T mobile for almost 11 years. I get a upgrade foe one of my lines,and trade in my old phone. 14 months later I realized I have a extra line on my account, so I question it,and the TEAM MEMBER told me of said line. And informed me I would not be reimbursed for the overcharge! That's really unfair t charge someone for something they don't have or know about. What do you do?

If you are in Denver east, don't bother to use t-mobile. Blind spot every where, signal is getting not better but worse by the day, multiple internet disruption everyday. Yes, they tell you they have the best 5g coverage, what's the point if it keep stop running. It's like you are connected to a router but still without internet access.

I decided to take advantage of a promotion that was offered to me through my Capital One shopping app. It was a 150 dollar virtual Master Card if I switched to T-Mobile internet. I did so before the promotion expired, then tried to claim my reward. The service rep told me that the promotion had expired in November of last year, which was not true. I even sent a screen shot showing the offer, but they are refusing to honor it. Aside from the promotion issue, it has been one long hassle, with a reduced fee offered to me as a senior citizen, but then being billed a higher amount, and in advance as well although I have only had their internet for two days. I am really disappointed with the whole thing and am considering canceling and keeping my current provider.

I has awakened to a disconnected cell line do to none payment. Billing new billing date on the 19th, disconnected on the 22nd.
On line it said pay $97.10 pass due. I paid it. After payment to restore is $197.28 to restore. I'm in a hardship during this pandemic but TMobile doesn't waive any fees and now are forcing a payments agreement that I cannot afford.

Maybe good pricing to hook you but to make the transition over is awful. Calling customer or tech support is like insane! They outsource to India and they speak broken English And lots of background noise! I called six different times…I finally decided to cancel the entire order and went back or stayed with Verizon.

T-Mobile give better services on the phone, but if you go to the store you'll get many Karen working there. Please! We are paying money, we need respect and good customers services.
Thanks

My reception comes and goes but mostly goes. If it does not get better soon I'm switching to another provider.

Since my 81 year old brain hasn't reached the tech savvy world I contacted T-Mobile prior to purchasing a Samsung Galaxy S7 plus Tablet. I explained I was awaiting Amazon Prime day to take advantage of the significant one day discount. In response to my queries (he never asked for any further details about the tablet) he said all that was necessary was to bring it to their store for a SIM card. Due to ill health I wasn't able to leave the house for a few months. By the time I did take it to the store I was no longer able to return the useless tablet that I now found out was wi-fi only and could not be used with any phone plan. Subsequent to numerous conversations, including more misleading information, I was told they would magnanimously offer 3 months free service for my tablet. Talk about adding insult to injury... what tablet is that? Oh, the new one I cannot possibly afford to purchase to replace the useless, pricey one I already own. By the way, between Nextel, Sprint & T-Mobile I have been a customer for 20+ years, and this rude, greedy, disrespectful, ignorant treatment is a helluva way to "thank you for being a loyal customer." CAVEAT EMPTOR!

After being forced to take the T-mobile Sim chip. My cell signal for where I live is spotty, and cuts off my calls. When I was sprint, I could walk around my house talking, and never lose signal. They say their system is better, but I beg to differ. After my plan is up, I am thinking about switching to another provider. Take something good, and mess it up by joining someone else. Very disappointed with the service I get. Compared to sprint, even if they are on the same network now. Sprint was still better, but thats just my opinion.

I was a keep and switch customer and the representative JB at store at 5121 nc hwy 42 garner, nc was efficient and wonderful. I was nervous and frustrated but She calmly asked all of the right questions and consulted with others to verify some processes I asked about. I'm extremely happy with the plan price and the freebies. If you are tired of paying more for your cell phone, I say switch to T-Mobile.

I was getting charged for a service for two years I wasn't getting due to an error on T-mobile's part. They credited me less than half of what I paid. The supervisor I spoke to didn't seem to care that I would switch to another carrier. That's quite arrogant from a wireless company that gives spotty reception. I'm switching to another carrier no matter what the cost. Better reception is switching.

These people are rip off. Try stealing your money then say you in contract. Let sales people run up and they don't care, internet suxks and service. Watch your bill they pit everything under sun to charge more. Do not get or you will regret everything about them. No customer service or service stores only get on internet. Equally don't work and to much trouble to help. Didn't even get my service for about a month that I got.

In the last few days I attempted to have a phone I lost replaced and the other deactivated. Very poor assistance and totally incompetent and irresponsible. Tech (1) was snippy and snotty) tech 2 repeated to talk over me or not let me finish a sentence and repeated to say he sent a code to the phone I lost over and over wow a example of poor assistance and quality of customer service support

Phones high priced for low quality. My phone is still under warranty. But they will not take it back because it has a very minor scratch that can probably be buffed out.

I went to upgrade my phone at the store in the mall and was told there's a 50% off on tablet since I'm buying a new phone. Of course I was thrilled with that. What I wasn't told was that if I cancelled the data plan on the tablet I would have to pay the full price of the tablet. Not good customer service I have been with T mobile for a long time and don't take their promotions since I didn't need them until the offer on the tablet.
So I called customer service trying to cancel the tablet data and that was when I was told, I then have to pay full price if I cancelled the data.
Not a happy t-mobile client anymore
Le customer any more

We switch over from AT&T and I wish we had stayed over there. We were promised that within a week out new phones would arrive and over a month later NOTHING! Customer Service was awful, we called all the sources we were directed too and none had useful information. I asked around with my friends to see if they had similar situations and they did. The one good thing is that the sales associates in store are very friendly and try to help to the best of their abilities.

I was a Sprint customer, now I am with T Mobile due to the merger. First, they lied to me. I was told I had to get a new phone before the end of December or it wouldn't work. When I went into the store, I was told I had until March, but went ahead and upgraded anyways. The phone has bugs and keeps "losing" the network. My incoming text arrive a day after they are sent. This is a problem as my son checks on my welfare several times a week and it throws him into a panic. He resorts to calling neighbors to check on me. As soon as my contract is over, I am switching carriers. Also, don't go into the store for help, they are not friendly and you will be billed for it on the next month's bill.

I decided to go with T-mobile for my daughter's sake, to savemoney, boy, was I wrong. I had straight talk, and never dropped a call, or had bad reception anywhere. T-mobile, however, I can't get service on half my property. What a joke. There commercials are lies the coverage sucks. Go with straight talk a lot better than T-mobile.