T-Mobile

I have had a terrible experience with the business reps and then customer service. If you have a business account with T- Mobile you are given a rep who will call and/or send emails with "special offers" of "free" products with either a low or no data feen (eg tablets.). I have even been told when I said I wouldn't use it 'why not get it anyway; you can give it away as a gift". I fell for this and for the emails that have FREE IN BOLD TYPE. I even asked specifically if this would cost anything and was assured it would not. Now fast forward a year - I find that I am being charged monthly for the device and for service. I contacted the new rep (they turn over regularly) who was going to look into it and never got mad. The next time I was contacted by still another new rep I explained the problem. This one directed me to customer service. I finally, after a lengthy conversation got her to agree to refund the data fees but not the cost of the tablets. She also claimed she couldn't even find one of the offers. A subsequent call to the new rep was never returned. In June I called and cancelled my service. I now find they only canceled the phone line but continued to charge data usage for the tablets! A friendly customer service rep arranged to refund the past month but not the previous month. I freely admit that I was not scrupulous in monitoring bills so I didn't catch these errors in a timely way. I claim naiveté and trust that businesses charge what they claim. Stay away from them!

I have been with Sprint and now T-Mobile for well over 20 years! I have gone through thick and thin with them. I AM NOW LEAVING! I called trying to rectify the fact that my voicemail no longer connects for the THIRD TIME! The next thing I knew, they cancelled my entire account after I said I was thinking about going to another carrier (for them to understand how horrible their service is - especially in light of me spending over 20 hours collectively on this issue). After all, I have had contact with their engineering department repeatedly resetting their configuration for the voicemail service. IT HAS NOTHING TO DO WITH MY PHONE! Lastly, for me to need to answer the same questions at a minimum of 5 times each call, then often get disconnected and need to start again is the worst customer service I have ever received from any company except from one that was about to go out of business. Unfortunately, this is where I think T-Mobile and Sprint are headed. I will switch carriers before I buy any other phone, wasting my money to connect to a bankrupt company (ethically bankrupt and perhaps financially as a result of losing customers from the worst service ever).

T-mobile was suppose to give me a 15% off discount because of where I worked I switched in June 2022. After several months of trying to get them to get them to stop giving me the run around on it a store clerk in BG Ky finally was able to get them to agree to apply it to my account. She said after two billing cycles it would show on my bill well it never did! I had to contact them every damn month to get my bill fixed! So finally after the 3rd time we decided to leave breaking our contract and going to AT&T. I even had a manager call me and promised he would make sure my bill was correct the next month which it wasn't, every time they would promise it would be fixed the next month, never was! After we switched I get a bill for $429.53 which was for my husbands so called free phone! We called and told them it was because of them that we broke our contract and we shouldn't be forced to pay for that phone but they didn't care so we got taken for more money so my credit wouldn't be messed up! Long story short stay the hell away from them the lie and take your money and they do not care!

Sadly disappointed with Phone carrier T-Mobile. Was with Verizon and received great service, but it came at a high cost.
T-Mobile is definitely more affordable, but the service and internet connection sucks. You don't have to trust me - try them for yourself. Beware however when it comes to transferring over your files to a new phone or simply to the new service contract, T-Mobile will most likely lose your saved voice messages if your coming from Verizon. Read about it. Others are experiencing the same issue.
My family has been with T-Mobile for one week and already we have been unable to use our hot spot, have clear phone conversations and keep all our stored voice messages that T-Mobile promised would not be lost.
The customer service sucks as well! The representatives act like they know what your concerns are and what they are doing, but clearly have a problem handling the situation. They send you to other representatives and you end up going around and around.

We basically receive no service while at home (Oakland, CA) - we have to use a cellspot. Because T-Mobile is Sub and beneath the quality that Verizon promises and delivered - T-Mobile has to try and compete by sending you a plastic unit that must be hooked up to your electric source which is suppose to help create a better connection to the internet. It does not!
The bottom line is that T-Mobile is no better than Metro PCS and cost a lot more! I would be disappointed and unhappy if I was a internet phone company that failed my customers continuously. I'd want to do something about it. The only good thing I can say at this point while dealing with T-Mobile is that there is no contract. I thought this was for us, but it's not. I believe T-Mobile knew they could not deliver quality service and decided not to have to deal with legal matters and not place folks into contracts.

Again it's all about T-Mobile not the customer!

I went to a T-mobile store and inquired about switching from AT&T to T-Mobile. I was very specific with the T-Mobile Associate that I wanted to move 6 lines from AT&T to T-mobile and trade in 6 iPhone 10X for 6 iPhone 13's. The T-Mobile Associate told me they could make the transaction. The first 4 transactions went smoothly but when we tried to trade-in the 5th and 6th iPhones the transaction would not go through. The T-Mobile Associate told me it was a glitch in the system. After trying for an hour, they told me to go home and call Customer Service and they could complete the transaction. They told me I'd have to pay for the two phones upfront but I'd be reimbursed on my phone bill over 30 months. I called T-Mobile customer service and they informed me I could only trade in 4 phones. I explained the situation to the customer service agent, provided them with the name of the T-Mobile assistant sales associate manager they told me they had no written record of what I was telling them, essentially the T-Mobile customer service agent said that I was lying. They told me the only thing I could do was purchase the two additional iPhones. I told them they should honor what I was told and they told me sorry but there is nothing they can do because they have to follow the rules. I said as the company they have the latitude to make to correct things. They were completely unwilling to help me. Stay away from T-Mobile!

Called 3 different times to get a receipt for a payment made over the phone and they could not send it to me.

I have a iPhone 13 pro max so I have 5g unlimited and everywhere I go I don't have service or it's so slow. $#*! T-Mobile it's the worst service I ever $#*!ing had.

I was a Verizon customer for 21 yrs. I recently realized how much I was over paying for my service. I went online and finally decided to make the switch to T-Mobile, Magenta 55. I would have 2 lines and all the same things I had with Verizon plus Netflix! I was told I could do everything over the phone no problem, as I am disabled & at this time I am not suppose to leave my home. I was told I could keep the phones I already had & the phone numbers. The package came with new Sim Cards, we put them in & I thought we were done. NOPE... The I-Phone worked but my other phone did not. No one was available over the weekend so I had no phone. When I called on Monday of course it was MY phone that was the problem. So now I have to get a new phone because my Verizon was already off. I wait another 3 days and of course the phone doesn't work. I have now spoken with 11 people at T-Mobile, and YES I have dates, times & names, I physically went to a T-Mobile store & was told they couldn't help me because my order was done on the phone. Called again & was told to send the phone back, go back to the T-Mobile store & they would give me a new phone BUT it's considered an UPGRADE! The rep goes on to tell the person at the store (I was still on the phone) that I am a new customer & I'm having BUYER'S REMORSE! Unbelievable! I am a new customer but I can't have remorse about something I have yet to obtain. PLEASE talk to a VERIZON Rep or Sprint any place other than T-Mobile! About the Netflix... they brag about it but no-one knows how to do your account!

I was billed for a phone that I returned. I have email proof that t-mobile received the phone. And was still billed almost 700 dollars for this. I called t-mobile who then told me "it's fine we will put the bill on hold because your phone is at the wearhouse, it just has not been scanned". However, even after a 40 minute phone call, the next day I get a bank notification that the payment was being processed. I called again and the same thing. They say "our bad, the bill will be put on hold. Tell your bank that blah blah blah." And today I wake up and all my money has gone to this stupid phone which got somehow scanned in the wrong warehouse. I am active duty military. And if you want, you can look at what I get paid a month, to which you'll see that the 700 equals about a THIRD of my monthly pay. That is money that is suppose to go to my school loans and other bills which I cannot pay now. I am going to have late fees. My bank is probably going to fine me because of this. This money was also supposed to go towards a visit of my mom's who I get to see maybe once a year. But its fine because I'll get a refund in 3-5 days right? It's a holiday week. I am overseas, and I'm broke right now. So no. It's not fine. I don't know how t-mobile is going to fix this but they'd better. The crappy service I pay out of my butt while being overseas isn't worth me loosing my savings.

Update: they have been promising my refund. They said 3-5 business days. It has been 2 weeks and I have been calling EVERY DAY. Every time I call they say "oh you'll get it in 24 hours." And it has been denied twice. (This has been going on for 2 months).

Okay I decided to jump ship so that I would have access to a 5G network. People working in the T-Mobile store are inexperienced and non-communicating. I didn't know that you would have your credit checked as part of opening a new acct. As a senior, I was interested in the Essentials 55+ plan. I have two phones(lines) only one of which is capable of getting the 5G service. So I said I would have to have my credit unlocked. Asked who they consult for the customer credit check and was told they couldn't tell me. Had to call T-Mobile corporate service line and asked how I was supposed to unlock my credit if i didn't know which company they use. So. I went to the trouble of unlocking my credit temporarily. So the store person i dealt with gave me a date to meet me back at the store. She wasn't there of course so the person in the store looked up an order number attached to my information I had originally gave. She asked me what was my PIN number. I said I didn't have one because the account was never opened. She said I would have to have the PIN number or she couldn't finish opening the acct. She said it would have six characters or digits. I said I didn't remember being asked to create a PIN number and that with six characters I would have written it down. This went round and round and phone customer service said they would eventually call me to fix everything. No one has called me back. I'm kinda glad I didn't get cellular account with this stupid, confused cellular service company.

Worst cellular service company
They send defective used phones that have horrible service that freezes

They tock $697 from me and never paid me back after i returned my broken phone, and i did before the expiration day.

I would not recommend anyone switching to T-Mobile from another carrier. I thought it was the greatest company and service when we joined in July 2023, but I was sadly mistaken. They entice you on freebies such as AppleTV and Netflix, which are really a pittance in relation to doing a bait and switch with you on new phones. We were offered $1000 to trade our X iPhones in for new Iphones. At the time the highest level was an iPhone 14. I would have been happy with a Iphone 14. We were told by the representives in the store on 3 occasions to wait until the new iPhone 15s were in mid September. I inquired were they sure that they would honor our X iPhone tradeins. I was told absoluetley "Yes". We received our iPhone 15s and T-Mobile started to charge us $800 each for the iPhone 15's. We only received $400 per phone trade-in versus the $1000 we were promised. All of the representatives that were at the store that we worked with have been fired, a new manager from out of state has been brought in to "straighten" out the store (Greenville, SC). Corporate T-Mobile has told us that under no terms can we get out the contract we have for these iPhone 15s. It disgusts me! We even changed over to their internet. As soon as these phones are paid off, we are leaving this dishonest service.

So

They change plans without notice, 55+ plan false advertisement, free 5G phone false advertisement don t do it, going back to my old carrier.

Meechy was great. Her customer service skills are excellent and she takes time with each customer and greets everyone when they walk thru the doors.

Worst ever, employees do a ripoff not explaining none of their offers or details of their packages. Got a prepaid card, payed 3 months in advance to keep the line active, cause I'll be out of the US (no one told me I won't be able to receive SMS nor calls and the line will be dead), so those 3 months in advance payment is wasted as the line is inactive but payed for. When I called them, they told me to upgrade to 40$ plan to just be able to receive SMS to the line, and calls if any. I told them I just need the line active, and I payed in advance cause T-Mobile guess what - receiving payments from cards issued only from certain countries and my home country isn't the one. I told them, I'm outside of the US, payed in advance to have the line active - none informed me of additional minimum charge for prepaid roaming, and I can't upgrade my plan as the card I have isn't from one of 15 countries which is accepted. Money wasted time wasted stress from dealing with thiefs. Zero zero zero stars, do not get anything from this ripoff and their uninterested staff - worst experience in Seattle and Chicago! Philippinos on the call center are friendly, however talking much and zero helpful as their company is - ZERO!

Only started with them it was great. I gradually went downhill from there. Every time I spoke with someone I got a different answer and more fees.