T-MobileReviews 1,952

T-Mobile is terrible in the way doing its business, very untrustworthy and uncountable. It does not only give empty promises but also provides fake information to customers. It may have the best price, but it has traps waiting ahead.

I was a new customer joining T-Mobile this October when they had a buy-one-get-one-free phone promotion. The new iPhone was hard to order when it was first released, and I was advised by T-Mobile local shop to call its support for ordering. When I called, a T-Mobile sales representative told me I could pay one phone in full and the other free from the promotion. After switching to T-mobile, I asked for documents on what I signed up for; I waited forever and never received what I was looking for. Within a week of opening the account with T-Mobile, I called to check my account status, and I was told that I had to pay my two phones at the full price, and I wasn't getting the buy-one-get-one-free phone promotion. Back and ford, I called many times, and each time I was told they would take care of my account, and whenever I called back again, the promotion was still not applied. I told them I could return my phones and plan to end this fraud. I spoke with many T-mobile supports and managers, who kept telling me they would take care of me and the issue. After my last call last month, I saw justification on my phone bill. Unfortunately, all the promises I received were fake and lies. After my phones' return date was expired, I saw my monthly payment for the promised buy-one-get-one-free phone was now remoted from my account. On a recent call to T-Mobile, a manager told me she was so sorry for their mistakes, but it was solely my responsibility; they won't do anything for me. This is like, "sorry, we made a mistake, it is ok for us to lie, but you screw and take the blames"! This manager also told me I shouldn't trust what their sales representatives said to me on the phone. Wow, unbelievable!

Do not trust T-mobile; they are frauds. Don't do business with an untrustworthy entity!

I had been a loyal customer of Sprint for almost a decade. I was in the new T-Mobile store in Fairlawn, Ohio and was going to switch out two phones that were older and also get the new SIM cards installed on our other four phones. As we were working on the deal with one salesperson, another was listening in. The other salesperson person said she could offer 800/each for all of our trade ins and our bill would be the same if we changed over all six to T-Mobile. We went home and returned with all six phones. As she was working on the computer, we noticed she was writing down each phone number and a dollar amount next to each one? She said we must have misunderstood and now was offering 400 for one, 600/ea for 3 snd 800/ea for two. We tried to argue the point but she would not change back to the original deal she proposed one hour prior. Turns out these phones are put in your bill as a 30 month lease (even though they are advertised as free) and if you leave their company plan before the 30 months you owe the balance. The actual trade in value for your phone will vary between 5 dollars and 132.00 when all is said and done. It is a very deceptive deal. Beware!

Quise agarrar un teléfono y me pedían mucho de down paymet y les dije que lo cancelaran y ahora me están mandando el Bill y no tengo servicio y nada más me están perjudicando en mi crédito hablo a customerservice y no me pueden ayudar a cuan un pin pero no tengo servicio nose que hacer

Rating is actually negative, but this site doesn't provide the ability not to give at least 1. TMobile cannot integrate Sprint customers, force you to close your Sprint account if you attempt to have anything TMobile and then cannot open you a new account because their system tells them you have a sprint account (3 days after you've closed the Sprint account) TMobile employ both in store and business office dealing with the stores cannot help and the store employees are told to call Sprint It is a true nightmare Why a company that does not have the ability to run a merger was permitted to merge is another reason our legislatures should not be permitted to hold the strings

I went to a T-mobile store and inquired about switching from AT&T to T-Mobile. I was very specific with the T-Mobile Associate that I wanted to move 6 lines from AT&T to T-mobile and trade in 6 iPhone 10X for 6 iPhone 13's. The T-Mobile Associate told me they could make the transaction. The first 4 transactions went smoothly but when we tried to trade-in the 5th and 6th iPhones the transaction would not go through. The T-Mobile Associate told me it was a glitch in the system. After trying for an hour, they told me to go home and call Customer Service and they could complete the transaction. They told me I'd have to pay for the two phones upfront but I'd be reimbursed on my phone bill over 30 months. I called T-Mobile customer service and they informed me I could only trade in 4 phones. I explained the situation to the customer service agent, provided them with the name of the T-Mobile assistant sales associate manager they told me they had no written record of what I was telling them, essentially the T-Mobile customer service agent said that I was lying. They told me the only thing I could do was purchase the two additional iPhones. I told them they should honor what I was told and they told me sorry but there is nothing they can do because they have to follow the rules. I said as the company they have the latitude to make to correct things. They were completely unwilling to help me. Stay away from T-Mobile!

T-Mobile threatened to cancel my service after approx two months due to exceeding my monthly roaming usage. Apparently, all I had for service was roaming service. I did not 'choose' to roam when using my phone or hotspot. I expected 'real' service when I switched to T-Mobile. Even though they shut down my hotspot access, I am now being forced to pay for a 'free' hotspot that I had to get because my prior device was not compatible(How convenient!) Because I left T-Mobile before they had the chance to cancel me and leave me without any phone service, I have to pay for a device that they shut down and will not take back. Wish there was a way to talk to someone with some authority to do something but customer service just reads their script and moves on to the next victim. RUN AWAY FROM T-MOBILE AS FAST AS YOU CAN!

Worst mistake ever made going into a T mobile and opening account. Fortunately my husband is a lawyer and we can file suit against them. Ok opened account for one phone, promo, we returned the phone in 3 days, due to not working, and horrible customer service, hour or more wait, and then you get disconnected. Returned phone, they charged a restock fee, ok fine, refunded or activation fee, and told us it is deactivated now. CLOSED ACCOUNT. Wrong, for past 3 months they are still charging us for the phone and service. Called customer service 3 times, but because we do not have the pin number, NEVER CAN DEACTIVATE. We had T mobile for 3 days, almost 4 months ago, yet they continue to monthly charge us and refuse to deactivate. That number has not been in existence for 4 months, as new provider could not let us keep that number, because we were led to believe it had been deactivated. TOTAL NIGHTMERE. WE ARE PUITTING THIS ON ALL MEDIA AND SOCIALMEDIA AS WELL AS NEWSPAPERS. We are far from first, they have frauded and continued to.

I had Sprint for about 20 years before T-Mobile merger. I have experienced a lag in reception, cutting off, clients not hearing me on the other end, waiting forever for the outgoing calls to be connected, along with not receiving voicemails in a timely manner. Called to see how the issue could be corrected. The rep started reading the script, telling me from time to time not to worry, then started advertising different deals and promotions. She said while we are waiting for tech support she would like to talk to me about sim cards. I have informed the rep that my time was very limited, she continued with promotion and then told me she would set me up with Sim cards. I explained I don't have time, and that I just wanted to try and fix an issue. Never got transferred to tech support. Could not wait any longer, so I hung up the phone. Would appreciate the respect given to my time. All I needed was to try and fix the issue. Ended up wasting time, issue not fixed. Frustrated. Poor service all around! Not sure if I'll stay with TMobile.

TMobile has been the worst and the most traumatic experience I have ever had service wise. I initiated a warranty exchange, they told me everything was good and that they received the old phone returned and everything was successfully completed with the exchange. Next thing I know I have a $500 charge on my account 3 months later! I called and they said it was for the warranty exchange from 3 months ago! I spent days and hours on the phone with them so they could fix the issue as they had already assured me that the exchange was successfully completed 3 months ago. The representatives are all liers, which means the company is a huge scam. They kept lying to get me off the phone, passing me around from person to person, while doing nothing to resolve the issue. I lost DAYSS! Not hours, DAYS! Run away from this place, I have left as well. Also, all their phones are trash and always break a few months in, I'm done with them for good.

Terrible customer service for the business side. The people migrating people over from Sprint have absolutely no Idea how to do there jobs. 25 hours of my time and 4 months still not done! Still in a semi workable Limbo with no end in sight. So many promises broken. I was just told that our 18 line account wasn't big enough for a manager to help with!

I have been with T-Mobile for over 15 years, and been happy with them. But last month while in the store, I was talked into taking a great promotion where they would give me $800 for my current phone and I could get an ungraded phone for $800... so... it would be free for me! I didn't really need a new phone but decided to take the upgrade since it was free. I repeatedly asked the associate why they would be doing a "free" promotion and she convinced me that I qualified for it... I would just need to send in my old phone to complete it. Well fast forward 6 weeks... already sent in my old phone... well over 8 phone calls to T-Mobile, hours on the phone, wasted time waiting for the store manager or customer service to call back... and they say I am not ELIGBLE for the promotion. That I don't have the right rate plan. They refuse to honor what I was promised. I am so frustrated with T-Mobile, and cant wait till we can cancel our 7 lines with them. It is not my fault that the store associate messed up... she told me I qualified, so I did took the promotion. Shame on T-Mobile for not standing behind what they promised. We will take our 7 lines to a company that can be trusted!

They promise you Apple TV for a year with new service. But it's a big lie. It's impossible to get it.

We switch over from AT&T and I wish we had stayed over there. We were promised that within a week out new phones would arrive and over a month later NOTHING! Customer Service was awful, we called all the sources we were directed too and none had useful information. I asked around with my friends to see if they had similar situations and they did. The one good thing is that the sales associates in store are very friendly and try to help to the best of their abilities.

These people will lie and cheat you and never pay with cash. They are dishonest
And completely incompetent. The retail store will axe you to call their customer service
Line, whom will tell you to go back to the retail store.

Moreover, if you leave an urban area and any four lane highway, you will most likely
Lose service. Their service map is complete bull, as many of the rural area has no service.
And if they do, once you leave a small town, within two miles your cell phone will no longer
Be of use, other than to call 911. I have traveled as much as 30 miles without any service;
This does not happen with Verizon. This is why folks in rural country do not use Terrible Mo Bile.

This also applies to the off-brand cell providers using T-Mo Bile cell system.

Awful customer service. Sketchy salespeople. Told me I had excellent coverage at home and work. Unable to call or text from home. 0 bars! Changing back to Verizon at $2209 loss

Since my 81 year old brain hasn't reached the tech savvy world I contacted T-Mobile prior to purchasing a Samsung Galaxy S7 plus Tablet. I explained I was awaiting Amazon Prime day to take advantage of the significant one day discount. In response to my queries (he never asked for any further details about the tablet) he said all that was necessary was to bring it to their store for a SIM card. Due to ill health I wasn't able to leave the house for a few months. By the time I did take it to the store I was no longer able to return the useless tablet that I now found out was wi-fi only and could not be used with any phone plan. Subsequent to numerous conversations, including more misleading information, I was told they would magnanimously offer 3 months free service for my tablet. Talk about adding insult to injury... what tablet is that? Oh, the new one I cannot possibly afford to purchase to replace the useless, pricey one I already own. By the way, between Nextel, Sprint & T-Mobile I have been a customer for 20+ years, and this rude, greedy, disrespectful, ignorant treatment is a helluva way to "thank you for being a loyal customer." CAVEAT EMPTOR!

Having been a T-mobile, Verizon & AT&T customer. I've had the benefit of comparing all of the major US carriers and here are some of my thoughts & experiences as a T-mobile customer for the past year.

Pros:
- A pretty good value depending on your market.
- Their customer service team seems to try a little bit harder than most of the major carriers.
- T-mobile Tuesdays is a pretty sweet perk.

Cons:
- Data throttling will leave you extra frustrated in times of need.
- Service can be patchy in areas even if you live in a large urban metropolitan.
- Doesn't value users data hence the bad rap with many data leaks.

I scored a great discount with my employer which ultimately was the main motivation to switchover to T-mobile. Perhaps the deal was too good as I got overzealous and added on my in-laws to my plan too. That changed my rate plan. After more than a total of 60+ hours working with customer service for a couple months, many unfulfilled escalation tickets, and manual bill credits. We were able to revert my plan back to the correct discount. The straw that broke the camel's back was the data leak that left millions of customers personal information exposed and for me, that was not worth the headache. Not too mention the data throttling in times of need that would make loading just the Google landing page impossible. As I cut my relations with T-mobile after getting back my plan to $62/month for 5 lines (I know, it was a really good deal but not worth the headache to deal with T-mobile's shenanigans) My final bill came out double what I usually pay although I cut my service 2 days after the service period. After calling the so called T-mobile "Experts" they were able to see my past billing payments and price but weren't willing to make one final bill adjustment to reflect that previous monthly rate. That left a sour taste in my mouth about their business practices and I can confidently say, I will never consider T-mobile's services for my wireless needs nor will I ever recommend their service to my family, friends and even enemies.

When I spoke to them about switching from AT&T, I was told they would pay off my phones and I could keep them. However, that was not true. I was given directions to port our phone numbers and when I did that my phones got locked. Nobody told me that AT&T would lock the phones, she also did not tell me that we had to pay off AT&T and they would reimburse us and I was told this after our phones were locked.The day I ordered I told her I didn't have the money to pay off our phones and she said "NO PROBLEM! WE WILL PAY THEM OFF FOR YOU!" That's all she said. SO now after days and days of trying to sort out this issue with several T-Mobile employees, including a supervisor I am now stuck paying off my phones and had to buy NEW phones with T-Mobile. Soooo yeah, don't believe anything they tell you. They need to train their customer service employee's better to go into more detail on that Keep and Switch crap of a promotion they have. At least so far the bill is lower than AT&T but I still had to shell out at least 75.00 during this and now I'm in debt with ATT for about 1,500 bucks that I shouldn't have to pay since T-Mobile said they would.

I was told my wait time was 15 mins but ended on the phone for an hour! Called to cancel my service and was told i wasn't going to be charged for the new cycle. Today i was charged for that cycle. And i'm beyond upset and mad.the gentleman at the time said he couldn't send over a proof of our conversation. He could only send over the next statement stating it was cancelled. He also was resistant in letting me go as a customer. Terrible service. Now i'm on the phone again waiting for the longest time to request a refund because of this. Never again will i be with t-mobile! Bad service, horrible customer service, and terrible wait times. Good i switched to a different network.