Jelena O.

Worst ever, employees do a ripoff not explaining none of their offers or details of their packages. Got a prepaid card, payed 3 months in advance to keep the line active, cause I'll be out of the US (no one told me I won't be able to receive SMS nor calls and the line will be dead), so those 3 months in advance payment is wasted as the line is inactive but payed for. When I called them, they told me to upgrade to 40$ plan to just be able to receive SMS to the line, and calls if any. I told them I just need the line active, and I payed in advance cause T-Mobile guess what - receiving payments from cards issued only from certain countries and my home country isn't the one. I told them, I'm outside of the US, payed in advance to have the line active - none informed me of additional minimum charge for prepaid roaming, and I can't upgrade my plan as the card I have isn't from one of 15 countries which is accepted. Money wasted time wasted stress from dealing with thiefs. Zero zero zero stars, do not get anything from this ripoff and their uninterested staff - worst experience in Seattle and Chicago! Philippinos on the call center are friendly, however talking much and zero helpful as their company is - ZERO!

Quality of the items, even high brand items is inadequate. I purchased an YSL bag that costs few thousands of dollars and the belt just fall apart while I was wearing it. I have emailed them and their service recovery was: send the bag and we will see what we can do, asking me to send them a bag for few weeks to fix. Unprofessional, unsatisfying, not checking the retailers of HIGH brand products. I can't give zero stars so it's one.