T-MobileReviews 1,952

A customer to T-mobile since 2016. Lately I placed a voice call to Belgium for 1 minute. I noticed that they charged me $3.00 for that minute. I called customer care and explained saying that my plan charges only $0.25 /min. This customer care resersed that charge. And I explicity asked 3 times, and she assured methat from now on my charge will only be 0.25.min and told her that I would try again right after that.
I placed 2 calls to Belgium and France and talked for a total of 16min. Suddenly I received a text from T-mobile that a charge of $51.00 will appear on my bill as international call. The supervisor of customer care Josh, did not buy that I was been given the wrong information and refuse to change.
Thank God for that, I search for another company and found ConsumerCellular which offered me the same service for half the price ($40.00 for 2 lines) and on top of it they charge $0.04 - $0.06 /min for call to Europe.
I would also report that when you call for customer service, the wait I experienced was 8 minutes and the following was 24 minutes. That says a lot about that company! German company!
T-Mobile overcharges their customers, sneaks in from time to time some "exotic" fees, that you will not notice.

I ordered service from T-Mobile on May 11,2022. I spoke with a representative who said I had to pay the activation fee and set up auto pay up front, so I gave her my credit card number.

On May 13,2022, I got the SIM card, but could never get my service to work. After putting my old carrier's card back in my phone, I finally got through to a rep at T-Mobile who said they could not port my number in and that is why I could not connect to their network and use their service.

Only a few hours after my first call to T-Mobile, I called T-Mobile back and told them to cancel the service. I spoke with several different representatives until I was finally transferred to the cancellation department. The rep said I had a zero balance and told me that I do not and would never owe T-Mobile anything and that the service had was cancelled.

On June 4,2022, I found an "automatic payment" charge on my credit card from T-Mobile. I called and the representative I spoke with could not find any account for me and said I do not owe them anything. I again told her that I had an incorrect charge on my card and this time she put me on a very long hold. When she finally came back on the line, she said the charge is legitimate, but she did not know why and said I must speak to a different department to get it reversed.

I was put back in the hold queue and had to start over with a different representative. That person had an extremely thick accent and kept asking me the same questions over and over. They too put me on a long hold only to come back on the line claiming that I do owe this bill. Instead of working in good faith with me to resolve it, the representative threatened me with collections and hung up on me.

I never received any bill or any communication from T-Mobile after May 13th. The emails of May 13 say nothing about any charges owed or any cancellation fees. They do contain a lot of bad links that take you to 404 pages. And since I was never able to set up an account, I have no way to find out what I am being charged for. I now have to dispute this through my bank since T-Mobile refuses to work with me.

Jenny ID ******* is the type of customer service I'm use to from tmobile. She didn't haggle me or act as if it was a chore to assist a loyal long term faithful customer. She explained things very clearly and made sure I wasn't ever inconvenienced. She allowed me to explain uninterrupted and also apologized for experiences with tmobile that had nothing to do with the care she was providing me. If every customer care representative was like her, T-mobile would be the only carrier needed in America. Please reward her with responsibility of management because she is ready to not only be the example but to set the example for others to follow. Promote now!

I have phoned t-mobile 20+ times to try to sort this out, but not one time has anyone every returned my phone call. It's been 6 months and they are now threatening dept collections, but still won't return my calls.

I want to port out # from Tmobile to another provider. Reason, wanted to save on cost. CS try their best to send customer port out/port in number BUT TMobile system does not allow it to go through. They cannot send to your phone number. Not to your email address. Tmobile wants customer to go to retail store. IMAGINE the inconvenience! The only saving grace for TMobile their customer service agents try their best to assuage customer - but what can they do if they are block by their system?

I Signed Up Witha a Salesman at Walmart When I Couldn't Find the Prepaid Phone that I Originally Wanted to Buy on The Shelf. Apparently he Signed me up with a Plan that is for 55+ for $50/month. Because that was the price I was going to pay for the prepaid service I originally came for... so 6 months later tmobile Jack's up my bill $20 per month and when I messaged customer service they blamed it on the salesman and it's not their fault... now I have to get a new phone number which is going to really hurt my business... I feel like I've fallen victim to a bait & switch scheme... has anyone else had the same thing happen to them? Please advise... this is obviously Theft by deception

Bad business practices. Customer service is a joke. They advertise special promotions but won't assist you to be able to utilize their advertised services.

I sure do miss my sprint. It may have cost a little more but they were knowledgeable. Customer service was always so kind and answered the issue we called in for. Now there is a ten dollar service charge, amd they expect US, the customer, to file claims and know how to deal with their tech stuff.
For 3 days I have been switched between the assurance and t-mobile for no one to know what for or why they sent me to them. It's just a circus.
I left t-mobile YEARS ago for this, guess now after 10 years I gotta leave sprint too

Sprint/T-Mobile continued to charge me a month after I had canceled my account in full. Do NOT use Sprint/T-Mobile, as they have horrible service and will essentially rob you blind!

I was with Verizon for many years, their customer service became terrible (m nearly imposible to speak with a human) so I decided to give the 'new' T Mobile. What a total disappointment!
From the outset ( about 3 months ago) their signal strength was very poor in any building, even 1 ft away from a door or window, so I finally got tired & decided to call tech support. After waiting for a customer service rep, was greeted by 2 very nice ladies. I was transferred to a tech support person who promised to call at 4:30 which didn't happen til 5:30, he asked I do several things, said it was best to get rid of the physical SIM card & use the Electronic one. Far from improving things got even worse, he stated he was gonna send to another tech but it would take 2-4 days (!) So I called back, when thru a bunch questions & nothing improved, not surprisingly, suddenly the call got disconnected again. This person said if we got disconnected he'd call back which of course never happened. Interestingly, neither one of the times I received a request for my 'feedback'
It's back to Verizon. Stay away from this company!

Our family switched from T-Mobile/Sprint to Verizon in November of 2021 due to the poor customer service and poor coverage since the the 2 companies merged. It's been an absolute nightmare with Sprint! They sent us a final bill in February (for the lease of the iPhones that we handed over to Verizon as part of their deal). Then we get another bill in May saying that we still owe them for the lease of one of the 4 phones that we were told we just paid off. TM/Sprint will do everything in their power to keep charging you for services and phones you are no longer using. They should be held accountable for this type of deception and fleecing their once loyal customers who could no longer stomach their service or coverage.

So

They change plans without notice, 55+ plan false advertisement, free 5G phone false advertisement don t do it, going back to my old carrier.

I had Sprint for 20 yrs however it's now T-mobile now, I can't get service in my house or many other places. I have a Note 9 but they are telling me my ph is no longer compatible but they let me insure this ph for years. My question is why wasn't I notified that I have insurance on a ph that is not compatible anymore but Sprint would've value me as a long time customer but T-mobile is giving me a hard time however it's time I move on to another carrier

This is the most garbage service I have ever had. I have been with sprint for 13 years and when they merged with T-mobile, it's been down hill since. I lose service daily here in KS. I work on the base of FT riley and my phone has no reception. I call daily and I always get told the same answer, they are working on towers in my area. Yeah right. My bill is damn near $200 a month and the service isn't worth it. The phone company have 3 jobs, call, text, and internet. None of these services work. What's the point. Run from this company if you have any sense.

Tmobile sent a phone that I didn't ask for because I have insurance through their recommended company ASSURANCE. They first asked for $900 and then lowered it to $645. I refused to pay because they did not disclose they were sending this item and refused to take it back despite not receiving the phone because they sent it to the wrong address. Why would I agree to pay $900 for a phone when my insurance would replace the phone for $99?

You spent 3 to 4 hours on the phone with somebody from T-Mobile it does nothing but talk and likes to hear themselves talk they don't put a solution to the problem they are the worst customer service in the world.