T-MobileReviews 1,952

Being a T-Mobile costumer was the worst mistake I've made. While they offer you fast internet/service for a low price, they do otherwise. They have the WORST internet connection(poor, slow, and frustrating) for an insanely high price. It is NOT worth it, I would NEVER recommend it. If I have to use a word to describe T-Mobile, that word would be "pathetic".

I went through my bills because there was a dispute for this months bills. They kept stating that it was an error in the system for the over charge. I called twice and still no changes. Finally after that was resolved, I called back after reviewing my bills from June of 2021 through now. I see they overcharged me over 100.00 a month for lines that I had cut off in June. I called and they said that they only have access for 60 days. I can see the over charges and the bills on the account are listed from a year and a half ago. I could ONLY see June 2021-now. But they said per their policy they can not go back for billing disputes passed 60 days. So if they over charge you, TOO BAD! Per their policy it's okay they overcharge you because they only can go back 60 days. WOW been with them since 2019, 4 years, LORD knows how much they have over charged! DO NOT GET THEIR SERVICE, that is the only way you know you won't be overcharged!

This is the worst company we have ever been with. They present 'free offers" for phones and then have you pay for them for years... lots of dropped calls even in a large city.

The bill keeps increasing and increasing It is near impossible (waited up to 128 minutes to talk to a rep) to get through and when you do they transfer you or put you on repeated holds

If someone is starting a class action suit for fraud and lying and mental and emotional Anguish I would join! AVOID T mobile Buyer cutomer BEWARE

We have been good loyal customers of T-Mobile for a long time. My son has an I-phone 11 pro max which seems to keep freezing. We have taken it to T-Mobile and the service tech told me that it is because Apple changed the software and it can not be uploaded into these old phones. I told my son to go into a local T-Mobile store and trade the I-phone 11 for the new I-phone 14 to solve the software problem, since he lives 2 hours (one way) away from my home. He took the phone into a T-Mobile store in Greenville, North Carolina who's employees are very badly trained both on the phones and customer service. The store actually called me to get authorization, but told me that I needed to add my son to the account before they can help him. Now you may trust your kids in a T-Mobile store, but not me. I said to them why don't you tell me how much it's going to cost me for the new phone, since his phone is on my account. They told me that since I'm not at the store, they can't give me any information about pricing. I said then why do we have pin numbers that verify who you are talking to. When I call customer service that's the first thing they ask for so they can authenticate the person. Obviously, I don't drive to Texas to show them my ID. The store said "we'll that's the way we do things around here". Well, let me tell you, if you don't want to lose old loyal good customers like me, then you need to figure out how to handle this problem. My money spends just as good at other cellular companies which I'm sure they would love our business. Remember T-Mobile your Free Tuesdays aren't that good to keep me, if I don't get the customers service I pay for. I think since the last CEO left, you guys have gotten worse and worse. I think it is time for customers to BOYCOTT your company and leave. Then we will see your customer service policy change.

Now I see a lot of bad reviews about tmobile so maybe it's their cell phone part but I know one thing I got tmobiles home wifi gateway tower and it was the best thing I ever did spectrum was terrible so I knew a friend who had tmobile wifi and loved it and now I absolutely love it everything loads so fast never messes up on anything cell phone, gaming console, time, iPad, nothing has messed up so if anyone looking for some good and cheap home wifi definitely tmobile and the best part ur bill stays $50 it never goes up or down stays at 50 and we didn't have to pay for the setup I don't have the beat credit and I didn't have a deposit fee and I got a $50 prepaid visa gift card for anything and for $2 I got a brand new Xbox wireless controller. Very satisfied with tmobile home wifi

Horrible, inquired about service was sent a Sim card. Never activated it. T mobile ended up putting a fake number in to the account in order to start charging me payments. I did not agree to this. After 4 months of charging me 85$+tax, I went to the store to get my money back. After it was not in my account after 2 weeks I called. The informed me I'd need to wait a month. Month went by npthing. Same thing again I called was told to wait a month, still nothing. Was told to go to the t-mobile store again and put in a pin and while I was there they processed half of the money I paid (2 months worth). I called them today and they told me my pin is incorrect and told me I'd have to go back AGAIN to the store. I'm so fed up with this. I've been trying to get my money back now for 4 months. If you value customers service and not getting scammed go to a different provider. This is the worst company I have ever dealt with and I'm not even a customer

This company is absolute garbage. I have "had" home wifi for about a month. They finally, after much back & forth, shipped me the modem which does not work at my house. I cannot log in to an account because my email is linked to an old account from 8 years ago that hasn't been in service since then. They cannot seem to fix that, I have no idea what an account number is or any way to find it. No one there can seem to help me at all. I call & am told to drop off the modem at my nearest store. I tried that & they will not accept it. They cannot send me a label & I REFUSE to pay these people any money but I'm sure it will end up on my credit that I will then have to fight.

For three days i was trying to speak to someone about activating my phone. I was told that there was ethic diversity in the tech department, but kept getting put in a que in the same building in the philipines, not once was i transferred to someone, anyone that spoke english as a first language. Not once did i get a german accent, nor an indian save not one austrailian accent, but definitly the same building in the philipines. No offense, just the fact of the matter. Its crazy how if you press to speak in spanish you get someone that speaks spanish as their first language, but english, its just not that way. And people that speak 3 or more tongues might be smarter than me, but it doesnt make it correct or acceptable that i have had to call for three hours to get a rep that spoke and understood propperly enough to get this task accomplished. I miss verizon and their ineptitude already.

I switched over to T-Mobile approximately 5 to 6 months ago. The worst service coverage I have ever experienced in my life. It depends on where you are you can't get a call through if you don't use your home internet service to make calls it may not even work. If you attempt to go in the garage and continue a call the call Will static out or drop out because you're not using your modem. I thought I was paying T-Mobile for the Wi-Fi service I shouldn't have to use my home service just to get business as usual done. I've never seen anything like this and I'm sure they're making millions off of taxpayers back. It doesn't make any sense I'm sure they're aware of it what they're going to do about it I'm not sure if I were you I would stay away from them! I'm going somewhere else!

If you are really wanting to switch and use T-Mobile good luck! I would highly recommend NEVER using the sales department over the phone. My experience is far too long to write but just know it was horrible! If I could rate them a zero I would. I have never spoke to the most incompetent people. Nut shell... told when phones came in to dial 611 to get numbers transferred, on phone for almost 2 hrs, no one spoke english, couldn't find my account that I had already opened 3 days prior, finally got the account, after almost 2 hrs she supposedly switched the phones, call dropped and ended up needing to drive to a store that evening because my old phone nor new phone would work. Found out when I went into the store that my SIMS card wouldn't work... btw... they NEVER once asked me over the phone about a SIMS card... Then I was told from the store that the phones (that were brand new when I received them that day) were supposed to come with SIMS cards. We were in the store for over an hour while they got mine and my husbands phones transferred over to the new one's and then another one connected with the new number. This whole experience has been a nightmare and to make matters worse we were told when setting up the account over the phone with sales that they had the best coverage. We have already had calls drop, calls breaking up and delayed calling when trying to dial out! Once the phones are paid we will be going back to Cricket where we had ZERO problems. We only tried T-Mobile due to the "deals" we were given. Yeah maybe the phones but as far as free Netflix for life, Apple TV for a year and 20% discount on bill for life... This choppy service isn't worth it... BEWARE and don't make the same mistake we made... And when I demanded to speak to a manager I was told there were none available and that he would call me back that day... That DID NOT happen. Also the one lady I spoke to before the phones came in couldn't tell the difference in a Zero and an O. Tried the tracking number several times until I realized... wait let me try a ZERO instead and that worked. THE WORST CUSTOMER SERVICE EVER AND HORRIBLE SERVICE!

We were excited about switching to T-Mobile in April from another carrier. The ads were alluring, My online chat with a customer service agent convinced us that the Magenta connection was a perfect solution to substantially lower our cell bill and to enhance our cell services! Someone should have screamed "April Fool" loud and clear. Beside NOT porting our phone numbers which they agreed to do (thankfully the carrier we were leaving helped us out with that problem), but they charged us double -as if we were two independent customers-rather than a married couple -a second line on the same account. It took a great deal of work to get that fixed. We have never received more than 2 bars showing -generally only one. We were told that didn't matter. I cannot get decent internet service when away from home, when needing directions or suggestions for restaurants. I use cellular service when away from home-rather I leave cellular on. We never had any of these problems with former carrier-we switched with the offer of unlimited text, data and talk, and 2 iPhone 13 phones. Included in our plan was a terrific deal on another device. It turned out that we were seduced with all these fabulous bells and whistles. As I am writing this our super powerful 5-g shows two bars. I might need external oxygen to sustain me. Seriously however, we were promised extraordinary 5G -high bars and a great price. We finally got billing straightened out (took 4 months) but still waiting for refund of the double billing issue and a decent number of bars showing that we have strong connection. Our former carrier bars were generally at 4 with 5 bars frequently showing. It's a pity that T-Mobile is so disappointing. We shouldn't have been so wide-eyed and so naive when expecting a cellular nervana.

On a positive note the team in Auburn IN store are AWESOME! Love Chris so much! Other than that the cell phone signal sucks. I mean it was bad before you switched to 5G but now we can't even make a phone call without dropping said call numerous times. I pay a hefty amount each month for our phones just so we can not use them because of your crappy signal. Something needs done about it.

T mobile you have the worst f-ing service.
People I am a cross country truck driver.
T mobile service sucks.
I call constantly asking why I don't have service. Even in major cities like Los Angeles.
Right now I'm just out side of Phoenix Az. And I have no data and no internet.
I pay 100 +plus a month for unlimited and trust me people it's not unlimited.
I have a note 20 and 2 brand new 5g tablets and a galaxy watch 4.
I'm leaving here and going to Verizon.
I will be happy to pay more cause I know I will have better service than here.
Just to let all of you know.
Spectrum cable corporation uses Verizon.
I have heard speculation that Spectrum and Verizon are going to merge or Verizon is going to be bought from Spectrum if this happens no carrier will be able to compete with Spectrum / Verizon.
Spectrum owns all cable markets from the East coast to the West coast. You can look that up.
Do not purchase and contract with T mobile you will have the worst service.
Ps have them prove to you that they have 5g.
I talked with 1 of the representatives and he stated between him and me they do not have 5g service and they were not even ready for that service.
Do not believe those commercials that claim they have 5g cause they do not.
You can have your devices tested for the speed of 5g and you will be surprised that your on a excelerarated 4g/LTE PLATFORM.

If your looking to switch cell service do NOT switch to T mobile the worst reception in the industry and no one has any idea what they are doing. 98% customer service is in the Philippines and they have had very little training.

So my family member has disability can only make payments from his check with that being said instead of telling him sir this phone company may not be able to w0rk with you because we take out payment on our calender date, tell him that be honest that's what's it about right. Then you guys suspend his account taking that 100 from half of 164 to start services over pay the 64 dollars to start the services but don't even count that 100 dollars so he's paying 500 again because you suspend his account makes it look like he didn't even pay the 100 sorry I had to put a bad review on you guys but this is not even right Ono you guys end and hanging up in his face is not fair either he's trynna work with you but you not making things any easy for him tell him the truth I won't have anything bad to say godbless

I was with T-Mobile for exactly a month every 4 days I had to call India to get my phone reset I will take care of this I'm sorry this happens three days later it happens again T-Mobile did not work in my area at all I was given a promotional phone paid all my bills paid my activation fees almost a month after I canceled it and went to AT&T they sucked $331 out of my account apparently the promotional phone is only promotional if the phone works if the phone don't work you got to pay for it stay as far away from T-Mobile as you can it is nothing but a ripoff you'd be better off with two coconuts and a string

If you are a Sprint customer and have a Sprint drive, do not let T-Mobile try to "upgrade" you. I tried to install the SyncUP Drive and made three different calls to the number in the app. Every time I was transferred back to Sprint and they were absolute idiots. I had to repeat the same information over and over, and finally had to spell out which drive I was calling about (they thought it was the Sprint Drive). They finally wanted my credit card info to send me a new one when, after an hour I'd had enough. The customer service for this Sprint/T-Mobile merger is sub, sub-par (and I worked in a call center 7 years). Costumer Service? They don't have a clue!

They lie cheat and steal I cancelled there service because it was horrible and they keep stealing my money

Dude no service. Dropped calls and unsent texts. I'm in a big city. I don't get it. I want sprint back. These guys suck