T-MobileReviews 1,952

T-Mobile in Ossining, NY, lies about your contract. We were sold two Flip-4 phones and traded two S8 Samsungs. We were told we would get $400 credit per S8, and when this was not written on the contract, were told it would be calculated by the company - that we would be charged $50 per month ($25 per phone) after the contract was processed.That was$400 per phone. (BTW, the final cost of the Flip-4's would have been $600 each - they are sold new on Amazon for $600 without a trade in.) Later received a statement and they charged us $800 per Flip-4. Could not cancel without paying the full overpriced $1000 per Flip-4. I switched from Verizon because they tried to scam me on insurance after being with them for 24 years. T-Mobile scammed me after just 24 DAYS of being with them. Will be switching back to Verizon ASAP. DO NOT BUY ANY PHONE FROM T-MOBILE IN OSSINING, NY.

I had seven T-Mobile home internet devices. Because they errantly billed me over and over again for nine, I returned six of them and kept one phone line open. Six months later they told me I owed them $933 because I failed to return two of them. I returned them all through UPS.

T-Mobile is an abusive company. Frankly, I wish I could meet up with one of the male managers one day and punch him in the face! SO DISGUSTED WITH HORRIBLE TREATMENT OF ME, THEIR CUSTOMER!

THE WORST COMPANY I'VE EVER DEALT WITH. THE GREAT NEWS IS, THEY NO LONGER HAVE MY BUSINESS:-)

I closed my account and paid my last bill 2 months ago as my daughter added me to her plan. I got a collections notice on my credit report for $27. I never received this bill and it's in collections and lowered my credit score by 30 points. I tried to contact the company and it was useless. They told me to go to the store. Will NOT use T Mobile again.

If I could not give them a star at all I would. I became a customer back in September. I was told my bill would be 112.59. Every month I have to call after receiving a text reminding that my bill is coming due and it always says 140.74. Every month I have had to call customer service which is always a engthy call, to have them "fix" the issue. Every representative I have spoken to, says the issue is resolved and moving forward your bill will be correct. Each month I have to call back, because the issue has NOT been resolved. This last representative tells me that the correct bill amount ISN'T 112.59, that it's actually 122.74. I know that this is a small difference but at this point it's the principle. Before becoming a customer I had heard great things about them. I am VERY disappointed that I was not lucky enough to have had this so called "great experience." I was with Verizon for 20 years, I am now having huge regrets switching. I would end my service with T-Mobile TODAY, if doing so didn't result in getting screwed even more, costing me the full price for my devices. So now I am stuck with my awful decision. Best believe when my contract is up I WONT be renewing my contract. These two years can't go by fast enough! I do not look forward to dealing with customer service for the remainder of my contract. If you are thinking of switching to T-Mobile, I strongly advise against it! Do so at your own risk of disappointed and frustration!

They have great service; but their customer service is donkey. Why did you have to buy the better service in sprint. You own sprint and I tried switching my number from sprint talked to 5 different reps of r-mobile still have the number that isn't my own. And these idiots keep asking the same questions and then argue with me the sprint account number isn't avaliable no more now; even though it was approved upon transfer and I closed the account after that. These guys need to fix there service $#*!ty service and the guys working here are complete idiots with it and I have to tell them how to do there god damn job and you get sent to 50 different people to get a stupid thing done. Ever heard of cross training so I don't have to do what should take 15 minutes 4 hours and still not having it done.

Customer Service is the worst I have ever experienced!
I signed up online because I get poor signal strength with the carrier I currently use. The tech sent me two SIM cards and gave me instructions on what to do when I received them. He stated that T-Mobile's service would give me better signal strength. It did not and his instructions did not work. Everyone I called at T-Mobile after that gave me different instructions that didn't work or told me I had to provide them with information I did not have. Half the time, I couldn't understand the T-Mobile agent due to either poor English or low quality headsets that they were using. I finally got disgusted and told them to cancel my account. I have been trying for over a week to get my account cancelled so that T-Mobile does NOT bill me as I saved money if I signed up for autopay. Their own phone system is a mess... static and garbled voices at their end and disconnects every time they try to transfer me to some other department they say would help me.

I have finally given up trying to get the account cancelled and will put a freeze on my credit card so that they cannot charge me. I'm hoping that will get their attention at the end of the month.

T-Mobile constantly say their service in my area. Have. To drive 1/2 mile for service and then loose it. 3 months later and still being billed

It has been a month of service failure daily. The narrative is tower maintenance. In a month you can erect an entire cellular tower. If you have any other providers I would be certain to do your dur diligence. Whoever is in charge of providing internet and data service really should change career paths.

My mom had them when they bought ia wireless out and have taken advantage of her from the start. And we didn't even get good signal or Wi-Fi signal. 2 bars at most because we apparently were in a dead spot. I would never recommend them for anything!

This company sucks big time. The prices are ok & customer service is fair but Tmobile doesnt care if you have to keep upgrading your phone they simply stop selling chargers so you have to upgrade. They are never stocked w product. Numerous problems w their computers n printers cant print a receipt half the time. The ports now I was told I wont be able to find a Single port plug which their dual more expensive ones are CRAP! The reps just say its not us its the lousy COMPANY! WE NEED MORE REGULATION ON CELL PHONES ITS RIDICULOUS TO PRICE GOUGE THE PUBLIC SHAME ON YOU TMOBILE. VERY DISATISFIED I GIVE YOU A ZERO Except for the nice guy who Gave me a single port at the Tyrone store God bless you sir.

T mobile is the worst company. Sales and customer service is deceiving and lying at this company. They use bate and switch technique. My bill is five times bigger than what I agreed to pay originally. I've been on the phone with them so many times, sitting for several hours, they say they will fix their mistake and nothing gets done.
Each call takes many hours and seems to have a little to no progress or impact, for five lines it's supposed to be $200 a month and we were charged $1150 in one month ( 5 separate charges)alone and they have no idea why this madness continues with no end!

T-Mobile will promise you they will pay off your phones but they actually give you gift card that you have to buy things with. Their service was less than 5G but they tell you the phones you have don't work with 5 G when you know you had it with previous carrier. Then when you want to cancel your service and go back to previous carrier they tell you over and over that you have to wait. After waiting the year and paying off the phones you have they still tell you have to wait longer. We have been paying a bill for the paid off phones and no service for months and they still won't cancel my account and give me back the 344.00 back that they have been taking out of my account for months. I have called for months and ask for a supervisor and they keep hanging up on me. AVOID THEM.

I have had T-Mobile for a very short time now and I am already ready to switch companies. I brought over 3 lines from my previous company. We spent way too long in the store to begin with, but the guy was nice and really trying to get everything all set up. Well, I found out that my 9 year olds line is set up as Primary. I couldn't do anything. Reached out, was told it was fixed. Come to find out, it wasn't. Reached out again, did all sorts of stuff. Was told it was fixed... It wasn't. Reached out again and was on the phone for a total of 2 hours. They wouldn't communicate hardly outside of the script they were reading. They disconnected the call TWICE. It was beyond horrible Customer Service. My account is still not fixed. My service is still super sh!tty and spends forever loading until I get an error message. I am so disappointed with T-Mobile. I would rather go back to paying more for my bill each month and have excellent customer service and excellent coverage. I guess this is what I get for trying something new and trying to save a few bucks. Definitely NOT worth waisting your time with them. I wouldn't have even rated it a one star but it makes you out something in there.

I placed an order via phone for 4 new iPhones. This was a month before Christmas. It included switching plans and took 3 hours! I left the phone call knowing 4 phones were ordered. I only received two. When I called to follow up about the deliveries, they tell me only two were ordered! So, now we have to order the additional two but since they screwed up, we have to jump through hoops to get the same promotion we were offered during the original order and now they say we don't have enough credit established for the final phone! WTF? We did have the credit when we originally placed the order! This is how they treat customers who have been customers for over 20 years! Save yourself some energy and switch to someone who cares...

I was just Rudely handled by their cs rep and supervisor. I'm going to Verizon, you can easily obtain your transfer pin via T-Mobile app. Don't even bother calling to cancel.

T mobile don't answer the phone. And they keep there customers on hold for 2-3hours. But they want their money each month from their customers and they also have bad customers service. And they add things to your bill each month without you knowing that. I give t mobile a bad score which is 0

We have been loyal T-Mobile customers and actually referred 5 friends to switch. We called to ask why T-Mobile gave such generous benefits to new customers but didn't extend the same courtesy to existing patrons. We were told that if we upgraded from Magenta to Magenta +, they had a current promotion that would give us up to $1000 trade-in on our existing phone. We immediately upgraded and when we asked to select new phone models, we were told, 'No, you have to wait until Dec 12th to buy the phones'. I called back on Dec 12th and were told the phone offer had expired even though our plan had been upgraded from the date of the initial inquiry. We decided to go into a store and get an explanation. T-Mobile records all conversations so there was a trail of our interaction and even though they saw we (in good faith) upgraded within the offer dates, they would NOT honor the promotion. They said their customer service rep made a mistake but they refused to do anything for us, incredibly dishonest. Clearly they feel no loyalty.

Ironically, this is the text sent to us from T-Mobile after we were told the phone promotion was over …

Thank you for contacting T-Mobile. This message is a summary of our conversation. Thank you for allowing me to assist you today! Please rest assured that I addressed all the concerns you shared with me. Thanks for being a part of T-Mobile, America's leader in 5G coverage. - *******@T-Mobile It was my pleasure to assist you.

I called T-mobile after Verizon kept raising my bill. The representative that answered had one goal, to sell me as much crap as possible before I could get off the phone! While I insisted I didn't want a fancy case or that horrible watch, she insisted it was free and I needed it. Now, 3 months later, after trying to send that big ugly watch back and being refused, my bill is more than Verizon! Calling customer service is a joke, they tell you what you want to hear and do nothing! DON'T TRUST T-MOBILE...EVER!