T-MobileReviews 1,952

Defective phone. Replacement wouldn't even work. Won't let me send the phone back. Still have to pay for phone.

Tried their service for a month on a month to month plan because thinking of switching. Service is no better than Verizon. Cancel service pay their final bill of $80.4 with Créid card and no saying they can't fine it. Send them a copy of the Créid card statement and they don't care. Now it's in collections and RPM was sent 5 paid statements and still say pay us and we look into it. STAY AWAY FROM T-MOBILE

Ordered a gateway internet device during a promo they had. Which was demo for 3 weeks for no charge and if I didn't like it I could send it back. I ended up trying to request a refund 2 days in only to learn they wouldn't not accept their own promo and they would bill me for the time. Which was fine. I wanted them out of my life. Only to spend 40 minutes on the phone to be hung up on and an hour and 15 minutes in a chat with one of their workers asking questions like," will anyone in your family want to use this if you cancel?" Especially when I was only chatting and calling to cancel. To which the worker told me I would not be charged for the cancelled service. Now we fast forward to the end of my first and last billing cycle. I had to call again and be on hold again to ensure they actually cancelled my service (they did not) and they wanted my monthly bill payment after I sent their gateway back. All in all a waste of time, money and effort. If you'd like to save any of those and the grey hairs they give you. Just stay away

We have been with Sprint since 2012 and this is the worst customer service experience I've ever had! EVER
WE'VE BEEN on the PHONE with them 24/7 every week! I'M SOOOOOO OVER AND DONE WITH THEM! WE'RE LOOKING RIGHT NOW FOR A competitor to take and transfer these phones right now!

Nothing but problems. Think you have one solved and next month same thing, over and over. The insurance company they partner with "assurant" total scam.

Been with them 13 yrs. Love TMobile. Talked to a lady named Nina from the Phillipines earlier. She was AMAZING!

Disgusting customer service that's T-Mobil! The support service manager cannot correctly take the card details for process to the automatic payment. It's not professional. But, they don't even try to correct their mistakes and apologize, they try to take more money from you and convince you that it's your fault. It's easier to use free wi-fi in a cafe than to do business with this company.

I canceled my business account in November
I'm still getting bills! I've been told that this is not correct. Now it's a final bill?
Non-English speaking
No supervisors available
Noone knows who to connect to
Really?!
They don't even ask for an account number!
It's a joke!

Been with tmobile about 11 years. Equipment is average,coverage is good not great, customer service is horrible. It seems a language barrier or understanding of simple issues. This is what happens when a company is more interested in profits and outsources everything sacrificing customer service. Having to explain over and over to c.s. Reps and when they get frustrated they hang up on you. I would never recommend tmobile, I'm looking for another business carrier as I write this.

Paid deposit then decided not to get there service so called and canceled the dirty basterds kept my deposit I will never even think about t-mobile again even if it was free NEVER AGAIN

Avoid being lured in by overcharged phone plans offering " free phones "which usually will total to 5 times mores than what you would of just paid upfront. They're 80 dollar a month plan gets added fees which will bring you up to around 100-130 a month. Ridiculous. Be careful canceling as well as if you even do it one day after your billing cycle they will charge your for the full month. Never will I ever suppose T-Mobile again.

Tmobile will never tell you the truth. They will over bill you. You will not get any customer service watsoever. Buyers beware. You will be sorry if you sign a contract with them.

Phone broke, mgr defect- Samsung flip. Had the insurance- they charged $100 even though it was defect. They sent the wrong phone( they send fold instead of flip)Spent a month trying to get correct one(flip). Finally received flip and sent fold back and have tracking number showing received. Then they say they did not receive the flip back. Well that's because you sent us a fold not a flip. They agree they received the fold. They charge us. For a flip- which of course was never sent because someone screwed up and sent a fold which they received back. 5 months later- hundreds of hours of phone calls weekly and every annoying customer service person and mgr you talk to tells you they see the problem and it will be fixed in 7-10 days. Yet for some reason it's 5 months later. And the same thing repeats again, same conversations same explanation yet no one can seem to fix the issue. They sent the wrong phone but because we didn't send back the one we were supposed to get(because we received fold instead) their computer says it wasn't returned. This is ridiculous and the straw that makes us give up on TMOBILE.as they are beyond incompetent.

They told me I had until the 29th to make my payment, than turn my number off on the 19th and charge me $20 per line plus all kinds of late fee close to an additional $100 to turn the service back on. I'll be changing cell provider ASAP. Stay away from T-mobile if you want an honest cell provider company

I had call t mobile 3 days talk to manager managers all 3 days they said they would call me back and did so I call back ask to speak to manager over there head they said I can't and they can't they will send them a email it will take a week for them to get back t mobile have made my address public this is not kool I have someone trying to kill me and now t mobile has help them find me I ask t mobile to take my address down they said they can't they make everybody address public this not kool I have the police involved now