T-MobileReviews 1,951

T-Mobile service is the worst. Their sales team is very quick/fast to trap the customers but their service team is horrible. First, they overcharged me on the billing amount. Then, I cancelled my service but they still sent me a bill. I had to be on call with them for 3 hours and provided all the evidence with their email confirmation of the cancellation of the service. They removed my bill but after 2 months, I get another bill with interest charge. I called them up again and now they are asking me to go to a t-mobile store to provide all the details.

Heaven forbid you are human and make a mistake selecting a pre-paid plan. Even if you call in minutes after the mistake T-Mobile WILL NOT fix the error. To add to it, it was for a hot spot and for 50GB unlimited data plan for $50 and I accidently selected a voice, text and data plan for $50 that would not provide data to my hot spot. For $20 more they provided me with 18GB instead of 50GB and cannot help if I run out of data before my month ends.

Call TMobile at Woodstock VA and was told they were busy and suddenly they hung up…………………………………………….

I would like to give an accommodation to Jeff, at T mobile/Parham Road/Henrico County Va
I always receive excellent customer service from him, he's an asset to the T Mobile company! I have referred him to many!

I recently switched and trying to cancel was awful. They purposely make it difficult ended up charging me $430.00 then turned around and refunded it on a gift card type deal. Sorry but that is a lot of money not to return back to someone. I now have a debt on other card from paying it and the card they gave me can only be spent at grocery or gas cannot get cash back. Now after 3 months they send me another bill for $30 I mean just freaking crazy and really wrong way to treat a long time customer. I would not recommend and I don't normally give reviews but to give someone a hardship when they didn't owe the money is wrong.

I moved to T-mobile from other network based on the promises given by T-Mobile, I paid all the termination fee and paid off phones from packet to T-mobile for high speed data, I experienced 1Mbps under the topest plan of T-mobile (Go5G Plus), I reached to Customer Service, they were not ready to find resolution or compensation. All they said is you can leave T-mobile, nothing i can do in harsh tone. Not a customer centric at all. Never ever believe T-mobile.

Danny M assisted me in purchasing a Galaxy watch #4 a couple weeks ago, and he was extremely helpful and knowledgeable. The watch is defective and does not hold a proper charge, so today Danny was able to take back the defective watch and order a new one for me...even though it took him an hour to convince Customer Service to accommodate to do so without charging me more. Danny was polite, conscientious and really went to bat to help Mr. He is in the San Marvos, CA store, on Rancho Sante Fe Rd.

When you travel be sure you do not go off the beaten path. The only coverage i get is on express ways and large towns anywhere else such as resorts small towns no coverage not really worth the hassle. Bring back pay phones. I live in louisville,ky. ******* my phone is an moto edge. So far verizon has the best coverage but the are very expensive. You really don't get all you pay for.

I received an invoice charge after I canceled the service, the lines had not canceled it, the lines had only been suspended and after a while they charged me and told me that they had notified me for several months and I have no notification of any kind. Bad service company mmm.

Their website said 5G internet would work at our home. Their sales dept (likely due to commission incentive) agreed. They require credit card and credit check to send 5G gateway device. Device came but would not work at our home as confirmed by tech service representative. SALES DEPARTMENT LIED. I cancelled service and returned gateway device immediately. It's been a month and I've spent nearly 3 hours on numerous phone calls and am still getting bills for service I never used. Now I received letter stating that they are turning me over to a collection agency. RECORD YOUR CONVERSATIONS WITH SALES AND TECH SUPPORT. They say they are taking care of it, but they LIE.

I had an S7 and after 4 years it failed on me. It was an LTE phone. In short S7 to A52 5g
Downgrade.

I went in to the store the person that waited on me told me she did not know much about my phone but she know everything thing about all other phone but mine and could not help me. I even bought my phone from them. I left and not getting any answers.

I called 3 times and had to repeat my original conversation each time. The first 2 times I was told someone would get back with me with an answer within 48 hours and no one has, it's been 1 month and the last time it's been 1 week. So I called today to give them one more chance and Nothing... you shouldn't have to beg for service. I am going back to Verizon. Totally disgusted with them. You get what you pay for...
Don't get the Z fold 4 phone, bad reception and distorted screen

I am a homebound disabled senior and have spent SO many hours every day and night for weeks on end with T-Mobile Customer Service. Since I am homebound, I had to find someone who could take me to a T-Mobile store to have a sim card installed. So...on 6/20/23, the T-Mobile representative knew full well that I was going to a T-Mobile store for the sim card the following day. What did she do? She disconnected my service with Xfinity Mobile ON 6/20/23, so now I have NO cellphone service whatsoever! I can't make or receive phone calls, and the same goes for text messages! After spending another couple of hours on the phone with T-Mobile, and being transferred from one department to another, not counting the very long, extended hold times, I was told that they could only text me a transfer code! How am I supposed to receive the code since she canceled my service with Xfinity Mobile, and I can't receive any texts? So many friends told me to switch to T-Mobile, but after the experiences that I have had, I will NEVER have service with T-Mobile for the rest of my life! I may be disabled, but still highly intelligent, and I feel like I was just dealing with a bunch of idiots from T-Mobile! I am going back to Xfinity Mobile, thankfully! RUN, DO NOT WALK, TO ANY OTHER MOBILE PHONE SERVICE COMPANY...ANYTHING OTHER THAN T-MOBILE!

Don't get tmobile or their home internet. These foreign dunbasses will smile and talk to you friendly but they won't help you or fix anything and leave the thing an absolute mess. I have called them time and time again. Brought my $#*! over to the store etc etc. guess what they either blow you off, disconnect over the phone. Or say they are gonna fix it then don't.

SAVE YOUR TIME AND MONEY. I HAVE BROKEN MY $#*!ING DESK BECAUSE THEY PISS ME OFF SO BAD.

STOP GIVING THEM CHANCES AND GO TO AT&T THEY ARE WORTHLESS LAZY $#*!S WHO WILL GOVE YOU THE CRAPPIEST SERVICE FOR 100+ DOLLARS IF I COULD GIVE THEM A -5 STARS I WOULD

People that want the best help go to Santa Fe, Jose at the T mobile store off cerrillos road was a super employee. The people in Albuquerque don't know their job, it was great how Jose fix their mess ups. The people at t mobile should know their job like Jose in Santa Fe!

Long time ago there was a promo for families on T-Mobile. Somehow I got caught in that web simply by signing for a granddaughter's phone on delivery to a UPS facility. The acct belonged to me but some 5 yrs later I bought a new phone and found out that my family (in another state) shared my account! No! Don't want it! Assured, however, they paid their bills on time and there shouldn't be a problem. Subsequent to that, I ordered wireless internet service. It did not work for me and sent it back within 30-day window. Now, T-Mobile claims it was never received and they have placed a bad debt on my credit report (7 yrs!). There is more, but what to do? Seems like the industry wants to use T-Mobile's 5G Network! Can't even get them off my phone! During my more direct relationship with T-Mobile, I found its customer relations phone portal to be ONE BIG MESS. Also seems somewhere in the Philippines, my credit information is more concise than through TransUnion, Experian or Equifax!

I loved TMOBILE for the last 4 years, great customer service (customer based REPS BY "Team")They really helped me, always financially, never got shut off. We all know how important that is. I always paid but on a payment arrangement. They worked FOR me, not against ME like they've done for the part year and they're still going strong. I'll need to switch, but they're all blood thirsty for as much $$$ as they can get. Too bad TMobile, you were making it rich being nice and empathetic.

I use to have Spectrum internet and all it did was lag and buffed all the time but once I switched to T-mobile I have not had this problem. I have had Spectrum salesman come try to get me to change back there is no way I will ever do that. The prize is great for me because I'm disabled and Spectrum was not affordable.

My service is so $#*!ty and unreliable. I made a payment on the 06/16/2023. Which went through, only to wake up today 06/20/2023 to notice that I was charged again in the same month. Would not recommend. Am about to switch to another provider because this is straight up stealing.