T-MobileReviews 1,951

I just got off the phone with the best representative at T-Mobile. I'm a writer and the way he just motivated me was beyond his paying rate. I'm literally in tears he was extraordinary. Thank you Ken

I got a T-Mobile data plan, no contract, cancel anytime. The offer included a free tablet (a cheap Alcatel one) which I didn't need.
The sales rep did NOT explain that the tablet IS on a contract (24 months) and cancelling the service entails paying the remaining "balance" on the "free" tablet.
Although I can return the unused tablet, they will not budge. They also declined to check the recording (from 7 months ago) to confirm that there was no mention of this contract.
Either sneaky by design or they need to train their customer reps better. I sure hope someone will take them to court for this type of misrepresentations.

T-Mobile sucks and they're a dishonest company. They charge my card even though I'd cancelled my service. And now I'm stuck having to contest their charge. Stay away from this company. They lie and cheat and you never get a straight answer as to why you're not getting a decent signal.

Scott Roberts at TMobile in Citrus Mall in Tampa was great! He literally fixed my phone in less than a minute! No joke. My phone will not turn on all day and I thought I needed a new, but no, thanks to Scott he knew what to do.
Thanks again!

This place is trash had horrible experience been loyal customer for 10 plus years finally left trying to take care of balance and boom surprise bill trying to charge me a booster I got in 2015 flooded out in 2017 never called for replacement now I have a charge of 150 in 2023 bad experience especially with the store in Houston tx ******* Mesa and Tidwell stay away

I recently moved to a more rural area. I had T-mobile cell and internet service thatbwasbiffybat best in the old location. So, I plug in the T-mobile cellular internet gateway at the new place and I'm amazed that the internet signal is much stronger than where I came from. AWESOME! WELL, NO. After 2 weeks they shut down the internet service. Customer Non-service tells me I can't have the unlimited service at the new place because they don't have enough bandwidth to run it. Wait a minute! It works fine for 2 weeks, then they say it won't work unless I go into a restricted plan where I actually get hammered for using to many gigs because I stream. What a load of corporate BS! So, I tell them either turn it back on, or I'm out. They wouldn't turn it on and I left their sorry assses and went to AT&T whose system works beautifully out here. T-mobile touts themselves as the Un-provider. They are also un-customer service, uncooperative, and unfriendly to customers needs. Bye-bye T-mobile, hello AT&T.

I have had nothing but problems from t mobile since switching services back in March! Customer service is the worst! I asked for an updated phone (S Series) at the beginning of my service, upon receiving the A14 series phones I called back in, was told I had to wait 45 days and someone would call me back. No one ever called. This has been on going since MARCH! No one ever calls back and the problem is STILL not resolved. Customer care refused to fix their mistake and the only solution they offered was for me to oay MORE MONEY to upgrade the POS they sent me to begin with. I think not! I'll be looking for another phone company!

90% of the time I have a mediocre service, it doesn't matter where I go or what phone I use ( I have two iPhones), With unlimited plan, I still get an awful internet speed and I am always having hard time using simple apps that doesn't require fast internet connection, at this moment I only have one bar and whenever I call customer service they say they can't do much or anything about this issue, STAY THE FCUK AWAY FROM T-MOBILE

I paid off my phone and wanted to unlock it. Called T-movile and they said "it will be unlocked in 24-48 hours" it's been 3 weeks and the phone hasn't been unlocked. T-mobile has a way of giving their customers a hard time. They'll do everything in their power for you to stay with them even if you've paid off your balances. They also charge me for that phone's line even if they said they removed it from my plan already. If I can rate them a negative I would.

They $#*!ed up our order bad we had to get in contact with the states sale manager. It has taken two weeks for these $#*!heads just to get the order shipped and the package doesn't even show up in the UPS database. I bet 90 year olds could run a marathon be for these people could even give you a quote for a paper towel.

Say they got all these sweet deals when really it's to get you out of your money phony $#*! scams don't ever lease a phone you will be paying for years

If I could give a zero rating I would, T-Mobile is the worse carrier I have ever had. I used to have Boost-mobile, even though it was slow at points, I was able to cancel my plan with no problem at all. I recently canceled my T-Mobile, 170 for two lanes and now they're charging me 370$ with no explanation or whatsoever. All I am trying to say is that never get T-mobile, it's a scam.

Received text message stating I would lose my auto pay discount if I do not change payment method from credit card to debit card. Called for explanation. Was told new policy was implemented in response to customers who dispute credit card charges to avoid paying bills. I have had T-Mobile for years and never once missed payment, paid late, or disputed credit card charge. Why would a company make a policy penalizing most of their customers for the irresponsibility of a few customers? It would certainly be a better business practice to deal directly with the problem customers. We asked to speak with supervisor who confirmed explanation we were provided was correct. We are changing cell phone providers as we refuse to deal with a company we feel does not genuinely care about their "good" customers and who we no longer trust.

T-mobile sucks. No service. Calls go straight to voicemail. Then you can not call out, it says emergency calls only or the call will not connect to the person trying to call. Then no internet. It says not connected to a network. T-mobile says to restart phone and check how many bars. I restart the phone and only have 2 bars out side. Also they say its a Florida thing not enough towers. This is ridiculous, get more towers. Do not get T-mobile they are the worse.

After getting two broken phones within 6 months of service I canceled their service and was shocked they charged me $221.87. I had to keep paying $20 for replacement phones! Never using this service again, very disappointed.

They say they have my back as I wait on hold for 39 minutes and can't get through to anyone not even via instant chat which appears to be an option but never connects. I finally gave up. The store can't help me because they said we're still with Sprint, but the can sell me a new phone or upgrade my service. Quite frustrating and laughable. Thinking there's probably something out there better...

Couldn't change a simple password. Called the customer service number and they wanted to hang up and have me try something else.

On June 6,2023 I ask about transferring services from AT&T to Tmobile. I ask them If they would be able to payoff current wireless installment and keep phone numbers and devices. The sales representative said yes. The rest of the sale was switch from chat to phone call. After the order was place, I found out they do not pay for the installments so I called numerous times to cancel. I eventually had to go into a Tmobile store to reset my pin while on the phone with customer services on June 15 2023 at 6:00pm central time. The call ID was *******. I was charge on June 26,2023 a total of $255.00, I call customer service again and they told me the charge is valid and my account is locked. This is a complete scam. I filed a BBB and FTC, hopefully they will receive enough to file a class action suit because what they are doing is unethical and really bad business. I will continue to call and go into every store and gather all documentation in case I need to file a law suit.

They promised me $200 rebate to pay on my byop phone. Then after 2 months of waiting on my rebate found out it was declined bc I wasn't signed up for the magenta Max program which would have double my monthly payments. So left them and went to Spectrum