T-MobileReviews 1,950

Needs more staff, maybe training to be efficient. Waited almost 30 min to get a tumbler. There was an extra person who went inside the office and never came out seeing there are 4 people waiting to be served. Hello admin. This is for your info so you have better customer service.

This company is CROOKED. I traded 2 paid for phones in for new phones with a promotion, 800 per phone was to be applied over the course of the 2 year contract. It was never applied. Im now paying 65 extra per month for the last year and a half, or they are going to charge me the early term fees plus whats owed on the phones... which is more that what we should have owed in the first place. They stole our phones, and now are stealing our money... do not give this company your business... never again..

This $#*!tiest service I have ever had they want to say they're the best 5G and all that stuff their service sucks going back to ATT

The phones me and my wife originally got from them when we signed up keeps dropping calls and has connectivity issues. It's been going on the entire 8 months we've been with them. They replaced our phones with the same phones and the same problem kept happening. I got them to agree to give us new phones and to credit our account if we pay activation fees which I did. Then we didn't get the phones. For almost 2 weeks I tried to find out where our phones were and they wanted me to do the same process AGAIN after I already did it the first time. I'm done with TMobile. I'm not paying twice for the same phone and I don't care if gets credited back to my account. I have other bills I have to pay and I can't afford paying you guys twice for the same thing.

T-Mobile to soon require use of debit card only. No longer will they accept credit card starting in July 2023. This may lead to a change in carriers. I hope not. There has not been any problem in using my credit card in the last few years. Giving out back act info is also a deal breaker. What genius came up with this idea? Don't "Bud Light" your product

There's a lot of hide fee if you have a question about your bill they Charge you a $10 support fee Which they don't tell you about Try to give you a free Items which you end up paying for it in and I told them that I didn't want My bill is set up on auto draft and it's a different amount every month Definitely wouldn't recommend

I AM a Sprint customer! Not tmobile! I did not choose your crap company! This company says they have sprints coverage...they don't. My husband work in Wyoming often. Wyoming is usually a dead zone for phones. It wasn't with Sprint! Can barely text with my husband right now. Since the beginning of bag phones, I have NEVER had this much trouble with phone service, customer service (countless phone calls and in person) is lacking in every department! They lie, and rip you off at every oportunity! I actually sat on a freaking computer prompt for 40 minutes 16 seconds. I wrote it down! Then my husband got dropped 3 times ( remember Wyoming), then after all of that time on the phone, she dropped me! That was over an hour into this call, I hung up and cried. Then the creepiest thing happened! Remember I had been dropped, the phone hung up! It was on my home screen. Next thing I know, she us back on my phone. Like remote access I didn't give her permission to do. So then another 25 minutes and everything was supposed to be resolved! All's right with the world! NOT! The very next day, my husband was called at work! (Surprise, surprise THEY can call him!) And they confronted him about the very same problem that was supposed to be resolved. So my husband had to take his day off so we could finally deal with our problem! I am still not convinced! I will know next month! ANYBODY LOOKING FOR A CELLULAR PHONE COMPANY, DO NOT CHOOSE tmobile. (They deserve capitalization.) They will steal your money and give you nothing but bad service

Kenny Wohlfarth at the Spencer location rocks! He was very knowledgeable and spent time to resolve all our issues that we were having. Thanks Kenny

I am so very tired of slow and unreliable Wi-Fi Almost every day we have to turn our gateway off to reboot it T-Mobile Wi-Fi is a joke. It is the slowest and most unreliable Wi-Fi we have ever had When you call them all they ever tell you is WE ARE WOKING ON TOWER This has been going on for years. How long it take We were told when we change to t-mobile we would have great service. I would like to know she is this ever going to happen. We have have Called them many times they are NO help at all

This started about 18 months ago when a salesman lied to me about everything. Literally nothing he said was correct. Then their pathetic attempt to provide service. Well i had it and it sucks. It requires calling customer service for hours to at least get the working. But I'd always be back in 2 or 3 days. They should also teach proper English to the operators.

TMobile will promise and advertise great deals, but its all a lie. You will spend hours trying to fix your bill, and they will just make it worse and worse.

Worst customer service I have ever experienced. My husband's phone wasn't working properly he called to make a claim he received his phone the next day he then tried charging the phone did not charge took it to T-Mobile store the worker was not able to charge the phone. So the guy highlighted a number for me to call. Call customer service was on hold for at least 30 minutes spoke with a representative explain the situation she then called the insurance agent had us on a three way we are now on the phone for more than an hour the agent sounded like she didn't know what she was doing. We continually repeating our selves I don't know how many times explaining the situation Over and over the agent so called Marge was not helpful at all and was very rude. At this point we are very frustrated with this call. Already being on the phone for hours and still can't get any solution. All we asked was to expedite another phone so we can send both broken phones back being he already paid and they took out the money for the insurance deductible. On top of that Tmoble puts on the supervisor and she said this was not their problem it was the insurance issue and still no solution. Ruined my Friday plan no wonder this company has a low rating customer service sucks..

The worst service as; they charged me for calls overseas which I didn't have and technically I couldn't because my line had been limited for that!, they switched my plan to another one without any permission!, they don't accept me as their customer and customer service act was unprofessional and without proper proof! And and they overcharged me a month more and need to be an account! And numerous one by one to remind them that they are mistaking and got headache to prove yourself. I recommend not get headache don't switch to T-MOBILE.

I purchased the phone through T Mobil 2 years ago and it was returned within 2 weeks as my mother couldn't open up the screen. The return was requested by T Mobil rep and I later verified that it was signed for when received by the company.
4 months later I found out that T Mobil filed a collection in the amount of the price of the phone!
I did my work, which took almost 4-5 hours, to call and submit proof that phone was returned. Now almost 2 years later after the phone was purchased and returned they want me to pay for the phone I no longer have because they told me to return it. Really? This is the worse company by far! I asked for my phone back, but they won't return in, so they want to keep the product and money! I don't know to laugh or to cry. This is senility or scam, not sure which.

When you get a mobile phone from T mobile what they do is they block your phone so that even if you leave there services you can't use that phone with another network they did that to me I called them so many times to unblock my phone after I already paid the phone in full, but they didn't unblock my phone after they stop picking my calls and put me on a voice Answering machine I will stay on call for more than 30 minutes. Nobody answered my calls, more than 8 time now more than a week already. I see this as a scam.

I'm bout ready switch back to my old Internet service can't get threw to anyone unless u remember passcode my box resets twice day I'm over TMobile like I don't have internet now cus Idk my password for them to look at my account total bs

Always a pleasure to come in and do business at this particular store #338.
Mobile Expert/Karla Alvarez always always providing outstanding customer service. Thank you so much Karla.

I was excited about going back to T-Mobile after 23 years. But now I'm very disappointed with the plan I have. My former service provider provides the same service and better for much cheaper. And to add insult to injury this Revvl phone is the absolute worst! I have to call some one three times because getting thru, the calls will drop, and I hate this RTT on my phone. It's difficult to multitask and hang up after talking to someone. I tried to get another phone after having it not so long, they wanted me to buy an expensive phone. I'm going back to my former service provider.