T-MobileReviews 1,951

The company is very shady and manipulates the customer into signing up for contracts using strategic manipulation. Working for Carl the account executive was the worst he would trick and manipulate older people and veterans to sign up for things he even knows isn't something they wanted or asked for. The worst part was the sexual abuse he do to the men their. I'm a female employee and I've seen the video of how he would follow male employees to assert dominance and leverage promotions over "coffee breaks" what a despicable person! Be safe you guys

When you go to any tmobile store video record the employees what they said. Sometimes they mixed up and when you tried to follow up with what they said they said we have no proof. Also, they give hopes up for 3 months until they tell you im sorry we cant do anything about it. Just a heads up maybe ask them for a proof and let them sign on it for what they said. Always keep a proof for the future. We tried tmobile for the first time before we bring all our families into it. Apparently with what happen to us today loose our hopes and have explain it to all our families in here and hawaii. They are willing to move to another services too. If you want to be with tmobile thats fine but record what they said to you. They have a contract for you to sign and you dont have anything from you to go against them when they mixed up their explanation. Just wanted you to all know it happens to us and we dont want you all to have the same problem and upset about it like we do. Now we are regret of using it cant wait to finish this contract so we can move to another service.

I have their internet service. It's working pretty well for me. But once you sign up you will never talk to them again for follow up service/questions. I have called several times in recent months and after being on hold for 20-30 minutes I gave up and hung up. I simply do not have free time to waste like that. Based on my income T-Mobile owes me hundreds of dollars in lost time.

Since I was forced to switch from sprint to Tmobile I've been double billed, they won't pay me back and now there is a collections against me for equipment that I owned but they assured me that everything will work out and it will come off my account even though my credit score dropped over a 100 points. The insurance company that Tmobile uses is by far the worst company ever, I filed a claim with them and 2 months later I still don't have a phone both companies are a F****** joke!

At T Mobile store like the one at Barrington Rd and Schaumburg Rd are a bunch of young guys there and most of them are too fast to get rid of a customer and one in particular is very hyper and rush in everything even when was just myself there no other customer. Just awful. He even had the nerve to suggest to go to Best Buy and pay a fee to let me know something simple for him to show me. And today I waited over 40 minutes to ask a question even then he wanted to take a different customer. This is another awful "technician" at this store. I'm an old lady and they haven't the most elementary idea about respect. And T Mobile should implement that in them and have one of them available to answer simple questions because I couldn't get a response over the phone and told to come there, so I drove there just for a question.
Except Melanie who was busy, everyone else is not good at that store.

I would not recommend this company to anyone! 7 days late on home internet and they shut your service off and charge 20.00 to reconnect! What a scam.

A total fraud. The charge for lines that we never ask for and phones that we never purchased and never have in our hands. They literally tell you in your face that they know that you didn't do it but is in your account so you have to pay it. The worst company in USA. It should be a plece where we can get some support against this consumers predators. Since we can not send them to a court for cost effectiveness they take advantage of people this way.

I don't recommend T-Mobile at all they a scam they say u can get a free phone but when u try to get one they jack up the price on it.Dont mess with tmobile

I went to the Massillon T Mobile tonight and the girl working was very sweet! She had a customer before me and I could tell she really knows her job! It's hard to find good customer service anymore, but she was great!

I had a phone that messed up I turned it in on my insurance period they send me another messed up phone period I call back and let them know the phone they Replaced was also messed up the representative promise to send me out a brand new phone period when that other phone came it was also a refurbished phone period I called and spoke to a supervisor she said that she would pull the tapes from the recording to see if the representative promised me a new phone period that Supervisor has never called me back and will not return my calls period I got another supervisor today named Todd H And he pretty much told me to f*** off that they're not going to honor their promise He would not allow me to speak to his supervisor and was just rude

Melissa Forest City, NC store assisted me yesterday. She solved my phone problem and offered SERVICE

I have called T mobile several times to get the second phone taken off my bill. I usually have to argue with someone about 30 minutes to get the phone taken off my bill. They said they fixed it.and I only have one phone on my bill. The next month I get my bill and they are still charging me for two phones. I have to call again and again and argue with people. Couple of times I just paid it to avoid the hassle. It's too much. Very aggravating

Waited 2 weeks for the SIM card to get here. The instructions for setup are completely unclear and unhelpful. Wouldn't let me use my old number and then wouldn't give me a new number and then kept asking me to put in the number that it never gave me.

I work for tmobile. And they still treat people like crap. They missed up on my bill foe the past 4 month. I complained for months never got fixed. The worst service and company ever!

I switched to T mobile back in October of 2022, could not get service at home. I had them specifically check to make sure they could provide service to my address and was told yes. When I could not get service at my home, I was put into what seemed like a never ending loop with customer service. Finally, they admitted they could not service my home address and I was able to cancel my service and was supposed to get a complete refund since it was not anything on my end. I kept getting bills and called several times which took over an hour each time.
Here it is July of 2023 and I happen to look at one of my credit cards and see where T Mobile since June 2023 has started charging my credit card 105.84. I immediately called my credit card and put in a dispute, and then called T Mobile, who kept me on hold forever and then when someone does come on the line they have one excuse after another of why it is taking so long to reverse the charges they had no business charging me and then the customer service rep said I needed to close my active account and she would do that after crediting me back for the two charges of 105.84. I sat on hold again off an on for a total of 25 minutes, and finally when she came back on she said her computer was running slow and she needed to keep me on hold. I asked why I needed to close an account again that I closed back in October of 2022, she had no answer of course. Then she hung up on me. I am not calling them back but if they keep trying to put charges through and do not credit my account I will be contacting the attorney general. Do not do business with them.

It seems as T-mobile needs to train there techs better in troubleshooting issues. For the past week they have been trying to figure out how to unlock my device from there Network (Phone is Unlocked). Therefore, I cannot transfer my device to another provider. The device itself has no issues nor is there any outstanding balances. All the requirements have been made to do the transfer but yet they say they can not figure out the issue. On my last call with them which was a day ago they informed me that I would have to wait another five days so that they can put in another ticket so they can try to resolve this issue once again. I did ask the tech why it would take so long when they should have all the resources they need after all its locked to their Network. The reply was that they have a different procedure for customers who buy their phones through T-Mobile than those who buy them through a third party which who they still partner with. At some point they will have to be held responsible.

I have been a loyal customer of T-Mobile for years on their plan for seniors. I have NEVER missed a payment. I use auto pay through my credit card. Now the company that promises price lock guarantee is removing my auto pay discount resulting in a $10 a month increase. So much for price lock. T-Mobile that has had at least two (2) security breaches in the past ( That we know of) and is penalizing me because I choose to protect myself through my credit card security and will not give them my bank account numbers. Imagine that, the company that has had security breaches wants my banking information. Where is T- Mobiles loyalty to the good customers who pay on time.
Get thanked on Tuesday and screwed on payment day. Very disappointed.
The whole price lock & customer care bit is hypocritical.

I've been a long time customer, no issues until now. I had issues with 2 phones, returned both to assuant, returned the last to tmobile. Assurance hasn't credited my account yet, even though both companies admitted they have all the phones. The manager, Scott, told me I'd have to pay 700.00 to keep my line on even though I don't owe it. Asked for a higher mgr and he said they don't speak to customers. Hoping this gets someones attention. I've spent almost 8 hours and 20 phone callas trying to resolve an issue that has nothing to do with me!

T-Mobile brags that their service includes "5GB of high-speed data in 215+ countries & destinations."
I just returned from Spain and Turkey. Internet was so slow that it was worthless. Restaurants had QR codes to scan for the menu. I scan the code but the menu never loads. This happens in every restaurant so it can't just be the restaurant website that's slow. I opened my SpeedTest.net app and the dowload speed is only 0.2 mbps, upload 0.13! So basically the TMobile internet was unusable.

Next issue, I called TMobile 611 for assistance. My call is connected to someone in the Philippines that I have a very hard time understanding and I have to ask her to repeat everything multiple times. There are 300 million people in the United States. Is it too much to ask to speak to someone in my own country when I call customer service?