T-MobileReviews 1,951

Got sold a buy one get one phone. Then i got charged for both when i went back to the store they told me call support. Then support said go to store and now im paying for a phone i would have never purchased.

Only reason I bought 2 iphones was because of the promo. Sprint screwed up the promotion and did not get the promo. Their f-up, not mine. Called monthly as the charge kept appearing on bill. When final transition to Tmobile, talked to agent and supervisor Chris who assured me promo would be re-added now that tmobile is doing billing. 6 weeks later after talking to another agent (yes I have had to call every month), come to find out I was lied to when supervisor said the promo would be re-added to my account. First the current agent said, well it will be 1-2 billing cycles, came back and said, well no you will not get it after I asked for the ticket number and updates. Total dishonesty and lack of integrity from anyone I have talked to so far at tmobile. Nice people, but at this point I do not trust Tmobile. Will not be buying another phone from tmobile

I call tmoble on 24 July 23 the customer number they gave us to solve a billing issue they took our money and did not pay off our account. Then they tried to get my son to pay the same amount or threatened to send him to collection. I spoke to a representative who belittled my military service and mad like he had all the answer cause he has been working for tmoble forever. I said I wanted to speak to a supervisor and she claimed she had the same privileges as he did not wanting to fix a money issue with a customer. They play the go to the store game, but put their number on information to fix an issue. I would nor recommend them to a soul. Freind or foe. They are the worst sprint also because we their merger is the reason for all thos chaos. Beware of false claims that they care. It will cost you you good standing credit and take years to correct the worst of the worst. Get a carrier pigeon first. Horrible service all in all.

This does not totally reflect on the local store or its personnel, but rather more wholly, the mess that is T-Mobile. First, let me say that I am a 20+ year T-Mobile service subscriber. Following my phone's demise, I have received contradictory information from the store and the main Customer Service (at least they tanked me for he. So here is the issue, my phone failed five days ago and I just got a replacement phone (yes three business days - five days total - crappy service at best, I can get a replacement credit card in a day!). Upon receiving the message that the equipment was received, I quickly (20 minutes) went to the store to get in the queue and "get up and running". Upon arrival, I was informed that the T-Mobile software was "down" with no indication of how long- again not the fault of the store or its employees, but a true indicator of the mess that is T-Mobile top to bottom, side to side - absolutely no leeway, no alternatives, no suggestions for someone who has been a loyal customer for 20+ years. Heretofore, I have never considered switching services, but no one really cared. My boss told me Verizon would have done it in a day!

Samuel Rivera Retail Store Manager, Shrewsbury, ma store was amazing. He spent time with me to trouble shoot my phone he made me feel comfortable asking questions that I did not know. I will come.to this location for all my cellphone issues. Thank You Samuel!

Horrible WiFi Box. Keeps coming in and out. Worst product of the company. Absolute garbage connections

Nichol at T Mobile store # 387F in Plano was incredible. She spent an extraordinary amount of time patiently working us through our complex problems. T Mobile could not ask for a better employee.

I have had nothing but issues since sprint merged with t mobile. They screwed up my billing, when I needed a replacement on my phone it took longer then a week to get another phone. Recently I switched carriers because I couldn't use my phone for 4 days. It said I was not on a network, I couldn't make calls or receive them nor send texts or get them delayed. I called customer care to trouble shoot and they told me to do everything I already did so they were no help and just told me I qualified for a new phone. I just switched carries altogether. Now I'm getting charges even my account is disconnected and each rep is saying different things but bottom line is I was charged for a full month when I cancelled before the full month and they're saying they're going to charge me again the final bill. Supervisors there are a joke and are not helpful at all. I wouldn't recommend this carrier to anyone.

I canceled my line with T-mobile and canceled having wifi with them. The wifi does not work at all. I returned the wifi and supposed to get my refund. It's been over a month and every week they are giving me the same story and that I well see my refund in 48 hrs. I was on hold for over 20 minutes waiting to speak to a supervisor who ends up hanging up on me. Horrible service.

Terrible company BE AWARE! I got my service through Sprint before the company was bought by TMobile which didn't honor the terms of service stablish by Sprint.
I was denied the right to my phone number moving with Verizon if I didn't pay almost $1000!
Poor customer service!

This is the worst phone service I've ever had. First of all, the shifty salesman told me my plan would be $10 a month lower than it is. I was told I could pay by credit card but that changed a few months after I switched plans I was notified that I'd have to hook it up to my bank account, or debit card. And worst of all, for some reason they put a lock on my sim card.

Several times I tried to switch my T-Mobile to debit for my bank account, to no avail. I finally called customer service and had them do it for me. I believe it was mid-month and the gal told me that they would take half payment for my account, and then the following month full payment.

Fast forward, to my friend who has the other line on my plan buying a new phone and needing a SIM card. After much Ado we couldn't get the SIM card working so we call T-Mobile. It was then I was told I had an outstanding balance and that a lock had been put on my SIM card to protect me. I was told that they would have to go to their back office to have this whole taken off. Hence, my friend is still without phone service almost 24 hours later. I travel a lot overseas and with the SIM card being locked I would not have been able to purchase a SIM card in another country with a which would have left me high and dry. I was also told of my outstanding balance. I told him I had a text that outlined the exact amount which was one half being taken out of my account and that I had definitely been switched over to payment being made by a debit to my bank account. Well I got some crock of bull story about what had happened on their end.

Also I would like to mention how horrible their phone service is. I switched plans hoping that through our travels and our RV I would get better phone service than consumer Cellular. I will venture to say it's probably not even as good as Consumer Cellular.

Also I forgot to mention in the beginning when I first hooked up my phone line, for some reason I was given a temporary phone number which appeared on all my friends and families caller ID so now most of them are mixed up which phone number is mine.

T-Mobile has been very brash about admitting they did anything, not to mention the great inconvenience they have caused my friend and me.

I do not recommend T-Mobile at all given the aforementioned circumstances and problems I've had with them. It will just be a matter of time before I switch to another cell service.

I was told that they would give me a "free" smart watch, that they just needed to put a phone number on it. Said it would only be an extra $10.00 a month for the number. I was like ok. The next month I got my bill and they doubled it without telling me. So much for a "free" watch. Very Deceptive practices. I'm changing my service.

Absolutel worse support I have ever seen. You call, you wait 15 minutes, you then get transferred or disconnect and have to repeaty all over again. The autonated call back does not work, staes press one (1) one on your phone and wont except it.

Nobody know WTF they are doing. Our businessd lost thousand during our over a week tail chase. Go elsewhere. They Give A Sh@t

I was a sprint customer, and now that T-mobile has taken over the customer service has become trash. Every single time I go into the Chehalis office they are condescending jerks, acting they are something special and everyone else is beneath them because they've worked at T-mobile for 3 years. I have a college education and I am fluent in 3 different industrial trades, and have been using cell phones since you were in diapers. Don't act like you're better than me because you know the newest phone and can open a new line on someone's account. Get some calluses on your hands instead of your thumbs before you treat everyone on a higher pay scale like they're stupid. Switching to AT&T. Keeping my phone number isn't important enough to continue dealing with their BS.

They have lots of lights and bells and whistles which seem good on the outside. Not too concerned about poor coverage in rural areas, for the most part coverage was good. However, customer service was horrible. I was charged way more than the original contract and had to call every few days for months to get things resolved. Took screenshots and pictures of texts, and contracts. Now I tried to transfer out... I've been trying to unlock my phones for over a week. Multiple phone calls, multiple chats, and they said they finally got it unlocked. We ported the lines since they said it was done. Now, my family is without phones because TMOBILE did NOT UNLOCK THEM! The new Sim cards won't activate due to the carrier lock! After being on chat with them for 8 hours, they got my son's fixed. Now, 24 hours later, my daughter and I still have no cell service. They said ours were fixed too, but it may take a couple of hours to update... now I'm trying to chat and on hold with customer service with a borrowed phone. They say they can't find my account now... magically I have internet with them still. The incompetence is really sad.

Keeping it short as it would take me at least an hr. To go into all. I'm a senior citizen. I got 2 defective Motorola phones with same problem. They offered me a 3rd. I said are you crazy? I chose a different brand and said I want the same deal which as senior is $40.00 a month plus tax with a commitment of 2 years. I was shown 3 or 4 phones to choose from and I picked one. It didn't matter of the price of the least expensive phones as what they do is charge you the phone price but deduct from your bill monthly so because I'm locked in for 2 years I wouldn't be out of anymore money from the original contract. I'm on a low social security so I must keep my costs down. It turned out that they added the $15.00 more over and above what I planned on and discussed. I ultimately had to go the store where I picked the phone and the store I had the other phones. Basically I was told that because it was ordered on line but I was there signing papers and speaking face to face for me to have the same deal it didn't matter to them. It makes no sense as I would not have committed to 2 years had I knew this. I was going to go to consumer wireless as there monthly is actually $15 less and no commitment and the phone I chose on The wall of T Mobil was so much less on ebay. I went ahead and just stayed with T Mobil because I had already been in with there other phones and Believed what I was told and taken to the wall to pick a phone that they offer within a lower price range. There is more to this but it would take too long. I have contacted a local station and hope they can help me as I know I got screwed.Words aren't enough and I always read everything but what I signed again was to be comparable. It was not. From the start of the 2 bad phones I put in over 20 hrs in totality with calls and trip to the store. On the end of additional questions it wanted the month and it appeared it wanted my full date of birth. I'm a senior and don't want to put this kind of info.

Do not join tmobile. You can never solve any problems. My children already left. Hate it. Adios tmob

I was switching from Verizon to T-Mobile very simple supposed to be just pop out the Sim card from frozen and pop ours in. Well, it wasn't that easy first they misspelled my last name second I specifically said do not change my number will you charge me to keep my Verizon number? They says no no problem. I get the Sim card in the mail. I put it in. It says welcome to T-Mobile. Your new number is I spent two hours yesterday and three hours this morning trying to fix their mess. At this point I call them and I tell them do you know what you flunked this was a test and you failed. Delete my information cancel my order I'm going to stay with Verizon. I just threw your Sim card in the trash and I better not get a bill Just because one person didn't do their job properly. You would not believe the hell I just had to go through to get everything fixed because removing my Verizon card and put T-Mobile in there and my Verizon card back in there caused a slow ball of chaos for me and I don't handle stress well, then I have to speak with someone on the other end of the phone they speak in broken English. I can't understand a damn thing she says T-Mobile if I could give you -5 stars I would because you guys get filled and you cause me to stress out not last night but all morning trying to fix your mistakes, so take your T-Mobile account and shove it.

Always drops calls
Internet is horrible
Customer service is zero help to make issues right
They did not take care of an accessory that was added to my account