Carmen R.

I have been a loyal customer of T-Mobile for years on their plan for seniors. I have NEVER missed a payment. I use auto pay through my credit card. Now the company that promises price lock guarantee is removing my auto pay discount resulting in a $10 a month increase. So much for price lock. T-Mobile that has had at least two (2) security breaches in the past ( That we know of) and is penalizing me because I choose to protect myself through my credit card security and will not give them my bank account numbers. Imagine that, the company that has had security breaches wants my banking information. Where is T- Mobiles loyalty to the good customers who pay on time.
Get thanked on Tuesday and screwed on payment day. Very disappointed.
The whole price lock & customer care bit is hypocritical.