Drew Foster, sales engineer was/is amazing! It's not often I post a review anywhere but just had to say how impressed I was with Sweetwater's customer service. From initial purchase, to followup, to any end user/product issues. They have always been amazing, personable, and very customer oriented. I hold out from buying anything from any other source and always trust Sweetwater with my purchases because I know they care as much about what I'm buying as I do! A+
I am a professional filmmaker/audio engineer and hobbyist musician… I respect the knowledge of Sweetwater's employees and appreciate that my orders are always looked after by the same individual (Grant Vitek), but I especially love their service. I ordered a product on Friday and it arrived 3 days later! Exceptional service! Thanks.
I spent 3,200 dollars on a Martin D-28. There are issues with the top of this guitar. This guitar was suggested to me by the sales person, there were four to choose from. After I realized that the top had a wave spot in the wood and a possible area near the neck where the wood grain will spilt over time, they pretty much told me good luck it's wood deal with it. There sales pitch about the customer being happy with there purchase is a bunch of bull. They don't stand by what they sell. You may be getting a little money off on the guitar, but there receiving sub-par guitars from the manufacturer. Do your self a favor and go to the guitar store, look and handle the guitar in person to make sure it's perfect. Don't buy online and don't use Sweetwater...
I looked at several online retailers before purchasing a flute case for my daughter and I am so glad I went with Sweetwater! Their prices were significantly lower than other retailers, shipping was free, and I received my order the next day! The case was brand new, in perfect condition, and packaged carefully... and there was candy!
Sweetwater is a 21st Century company with old school values. A pleasure to do business with, totally honest and exceptional sales and customer service. You can feel 100 percent confident purchasing from Sweetwatar.
Great company and Customer Service. Ordered for Christmas, and it showed up before expected. They even called to make sure everything was ok. Love these folks.
Thanks for everything,,,, will definitely order again.
I don't know why I haven't been ordering from Sweetwater, but that's changing now. My first order arrived faster than expected and Sweetwater's customer service is second to none. Support information that comes with the order and the follow up calls to make sure the gear arrived and works is top notch. And the gear I purchased was priced less from Sweetwater than anywhere else on line or in stores.
I'm not much in to writing reviews, but I had such a good experience buying from Sweetwater I'm writing one. They are now my main source for music gear!
Thank you for the amazing review, Mark! I am so happy to hear that you experienced the Sweetwater Experience! We pride ourselves on providing excellent customer service, competitive prices, and an overall amazing experience! We are excited to serve you in the future!
- Quincee Musselman, Sweetwater Customer Experience
Sweetwater is so good that I'm not buying anything of any value anywhere else. This place stands behind the things they sell. The people helping you are really helpful and smart and actually care. I'm thinking of taking the 2 hour drive just to go there in person. You can't go wrong with Sweetwater.
I have bought over $20,000.00 in musical gear, mainly guitars and amps. They have always beat anyone else's price. I did receive an MIM Stratocaster and they replaced it without any questions asked. I've been dealing with them for over twenty years and have been thoroughly impressed with the quality of their setups prior to shipping a guitar and the excellent customer service.
The fact that they give you a call to thank you for ordering and to make sure everything went well is pretty great. Shows they truly care about their customers! My mom loves the harmonica I bought her!
That's great to hear Cameron! We truly treat every customer wether it be a harmonica, or a full on custom designed recording studio, the exact same way! We value your business, and if you or your mom need anything else, please reach out to your sales engineer! We would love to help!
- Zach Bloom, Sweetwater Customer Experience
They have always treated me as a valued customer, no matter how much or little I spend. Best customer service, no question. My $80 headphone purchase this time was respected as if I were building an entire studio.
Learned about them from a small shop in my hometown. Sweetwater is the first big guitar and sound shop besides my local one who called me personally to tell me my stuff was being shipped. A shame they are so far away. And they have it all with an easy to navigate website. Would recommend to anyone.
Just bought a guitar from Sweetwater and what an amazing experience, they made it seem so easy, it was like I walked into a music store in my home town, very easy to deal with. Thanks again Sweetwater
Sweetwater has brought back a level of customer service which is not heard of anymore. David Snow was an awesome person to deal with. I was very skeptical about ordering a guitar without seeing it and playing it, we live in a remote area so not a lot of choices. I would not buy new equipment from any other company.
Bought a pedal and one of the pots (knobs) was going bad. They sent me a replacement immediately along with a label to return defective pedal. No questions asked, they kept a card on file of course, but i plan on sending back the bad one regardless. 5 thumbs up, all star service. Totally would reconsider buying more from them
Ordered a shelf for my Rock n Roller cart from Sweetwater. Shipped quickly, constant communication and great follow up from Sweetwater to be sure it arrived and if I had any questions. Bonus was the candy sent in the package. I will definitely recommend Sweetwater! Good people, great followups, quick shipping. You can tell they want you to be happy.
Lie after lie! Enough said, Nobody from this evil company will get my hard earned money again. Funny how a store worth half a billion dollars can't be honest and keep their word.
I guess that my $ 3300 dollars was their first priority not my satisfaction. What a shame!
I love Sweetwater. My only problem is that I cannot spend enough with them. They are truly the leaders in their class, without a doubt. Innovative. Customer-driven. Passionate. Conscientious. No other seller has all these qualities in the amounts that Sweetwater does.
The best all around retailer! I have been purchasing product from this company for over the last 9 years and have been very happy with outstanding way of doing businesses. I love the way they take extra care with the shipping aspect and you will never find the price lower anywhere els. I would also like to add their return policy is second to none.
As a small Christian University the funds for equipment are often limited. When we do spend, we have found the folks at Sweetwater to be willing to work with us to ensure we get the best bang for our buck. They are always our first look when we start the process to identify much needed equipment. We can always depend on quality equipment, backed by superior technical support and prompt service. The connection between the Calvary University and Sweetwater was has been in place for some time, and we look forward to continuing our partnership for a long time.
Overview
Sweetwater has a rating of 4.1 stars from 1,195 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sweetwater most frequently mention customer service, sales rep and free shipping. Sweetwater ranks 1st among Music Equipment sites.
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- Fort Wayne, IN, United States
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Business History
Chuck founded Sweetwater as a recording studio in Fort Wayne in 1979. The business was first located in his home on Getz Road, then moved to a subsequent home on Bass Road. Initially the fledgling company focused on providing recording services to local and national artists and businesses.
Two things prompted the leap from recording studio to music retailer. The first was Chuck's frustration with being unable to find a reliable, knowledgeable music technology retailer. Prices were outrageous, and after-sale technical service and support for the sophisticated electronics he used in his studio were non-existent.
Then, in the early 1980s, the revolutionary Kurzweil K250 appeared. This groundbreaking keyboard gave musicians and composers access to realistic orchestral and other sounds, opening new possibilities for music composition and performance. Chuck created his own sound library for the keyboard, and quickly gained a national reputation as an expert at programming the instrument. Renowned musicians such as Stevie Wonder, Kenny Rogers, and other top names began consulting with Chuck, purchasing K250 factory options and upgrades through him. Recognizing the industry's need for a new, dependable, customer-oriented approach to the musical instrument and professional audio sales channel, Sweetwater became a Kurzweil dealer to fulfill these requests.
As Chuck's expertise became known and the industry grew more sophisticated, those original K250 customers returned again and again for product advice. The company began representing more product lines, and rapidly developed and implemented its unique philosophy of relationship-based selling — treating customers as friends —and unmatched pre- and post-sale customer service.
Sweetwater's primary emphasis quickly shifted from recording studio to music retailer. A new building was constructed on Bass Road and was expanded four times to keep up with the skyrocketing growth of the company. But even that wasn't enough, as the company quickly grew to nearly 220 employees. In late 2005, Sweetwater began the process of moving to their new headquarters, located at the intersection of Kroemer Road and U.S. Highway 30. The location's 38,000-square-foot building will be expanded to a total of 150,000 square feet with the addition of a 40,0000-square-foot state-of-the-art distribution center, a rich-media auditorium and recording studios designed by world-renowned acoustician and studio designer Russ Berger, and a technical training center on a 44-acre property that will allow plenty of room for Sweetwater's massive projected growth: 175 additional full-time employees and $150 million in annual sales by 2009, and $180 million in annual sales and 450 total employees by 2010. Most recently, $1 billion is annual sales and over 2000 employees by 2020.
Today, Sweetwater is recognized as one of the most successful and fastest-growing music retailers in the nation. The company has been named to Inc. magazine's list of the 500 fastest-growing private companies three years in a row, and has received the Music Inc. magazine REX Award for excellence in retailing.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Jack - Thank you for taking the time to leave a review. I hate to hear that you didn't have a get experience with us and I would like to the opportunity to dig into this and see how we can make this right for you. Please email me directly at Justin_dunbar@sweetwater.com