Sweetwater

Their website is easy and informative. I don't think their 2 day free shipping is a regular thing, but every time I place an order it has free 2 day shipping. I usually get a follow up phone call to make sure everything was to my satisfaction, which I don't need but it shows they go the extra mile. Sweetwater has been the best out of all the online companies that I buy from for musical equipment, they even send candy in the packages.

Was a issue with billing, They called me and even tho it was the salesman day off he returned my calls promptly to resolve it. Would definitely use again.
The other 2 associates i dealt with were also friendly, polite and helpful

My sales engineer was incredibly responsive and more patient with me than the nun at my grade school. He answered a ton of questions and gave me suggestions for the bass guitar I eventually purchased. Everything came as expected and on time. I would highly recommend and I will purchase from them again.

Sweetwater is simply the best option for the big box stores.' I have been to and toured the facility, and they actually maintain their inventory. The 55 point inspection is very real. Not only that, but the company seems to treat their workers very well. This is special when you see how other big music gear retailers treat their workers by comparison. They also take great pains to make their facility as green as possible. These are the companies that are a pleasure for me to support, and I will continue to do so for a long time.

I was skeptical about ordering my guitar on a site rather than simply going in person. I was convinced by a friend that had already purchased from Sweetwater before, and I was absolutely surprised by how well my guitar was packaged, everything was in great condition! The people over at Sweetwater also checked in to make sure everything went well and if i had any concerns, they were very friendly and helpful!

I just bought my second instrument in less than a year from Sweetwater, and with the same sales rep. Trevor sent me links to several basses that fit what I was looking for in my budget, and matched his online competitors' price once I decided on the axe. I had follow-up questions before and after the sale, and even when Justin wasn't around his colleagues took the same time and care with me. I'm a big fan of Sweetwater.

I've made purchases from several online music stores over the years and Sweetwater was always the best in terms of price, customer service and fast shipping. I made 3 purchases from them this month and moving forward I will be making ALL of my musical gear purchases from Sweetwater. The knowledge of their staff and sales associates is excellent, and they go above and beyond in making sure you are a satisfied customer.

If you are thinking of buying gear save yourself a bunch of hassle and just buy it from Sweetwater. You won't regret your decision.

Sweetwater is a great company - excellent selection, prices and tremendous customer service. So refreshing to be able to speak with a knowledgeable person before and/or after a purchase. Prices are good and even in the event that you find a slightly better price somewhere else, pass it by. It won't be worth giving up the customer service you will get with Sweetwater. Keep companies like Sweetwater in business. I sincerely hope that they will prevail in this online environment where price trumps all.

Sweetwater stands apart from all the rest with service and technical expertise beyond the sale. They continuously step up their game and provide the best customer experience that can be had in the industry. I without a doubt will be a LIFELONG customer of them and highly recommend them if you are looking for anything musical. They don't abandon you after the sale and are always very helpful and eager to answer any questions that you might have and help resolve any problems.

I placed an order for one of our church locations which had to be delivered on Friday so we could install and use the mics during the weekend service. However, I tracked the shipment the next day and found that it would not be delivered until the following week. I contacted our Sweetwater "Sales Engineer"(Riley Koenemann) and he went to great lengths to ensure that we got what we needed in ample time. We will definitely be doing more business with Sweetwater in the future!

Thanks Dave for the great service. You are the man. I recently purchased gear and experienced a problem with set up. I called and left a voice mail. Within an hour a got an email saying a replacement was on the way. I didn't expect such quick service. I had to call back and ask them to hold while I worked the problem. Turned out it was user error. I emailed SW back and they followed up immediately. All this for a $40.00 keyboard stand! This kind of service is refreshing and unprecedented. Thanks again, Dave.