Sweetwater

Sweetwater does it again! A company made of a spectrum of different professionals including different types of engineers modified this Marshall Origin50 Combo with a 12" Celestion 65 Cream Back Speaker. Sweetwater replaced the stock 12" Celestion Midnight 60 Speaker (a bit brighter) with the Cream Back speaker allowing the Origin50 Combo to produce an even warmer Classic Style British Amp. On playing for the first time, I immediately thought of the band - The Who. The "Classic 60's Rock" sounding amp from across the pond is back again, this time in the USA. It really is an incredible sounding amp. And, then adding a Blues Pedal in front of the amp allows to play warm Blues Tones with that "Marshall Sound". If you're looking for an amp with that 60's Classic British Sound, then this is a sure winner. Sweetwater offers this amp with either the Celestion Midnight 60's Speaker or the Celestion 65 Cream Back Speaker at the same price! Sweetwater does not charge extra for swapping out the speakers. After four years of continuous purchasing of Sweetwater products, whenever I see the term "Sweetwater Special" my eyes and ears perk up because I know that the product truly is a "Special-Upgrade" at a great price by Sweetwater created only by Sweetwater's many professionals and finest.

Working Las Vegas musician, begging you to not order through this company. Worst experience ever. Over priced. Botched order. They actually held up an epiphone $800 guitar because they didnt have a foot switch in stock. Yeah, foot switch was only $35, but it was on back order and the wouldnt send epiphone guitar $800 without the $35 footswitch. Just wrong. I called to to cancel the foot switch portion of the order and just send the guitar. They promised then would ship the guitar to be delivered on Sunday, so i could be home for delivery. It is being delivered to vegas, summer, hot, and could not sit outside. But i got notice it would be delivered on wednesday... 3 days after promised. Then, i was home on wed, taking a half day off work... but the fedex delivery person just dropped a note at the door statong i was not home. No doorbell ring. I was sitting omly 3 feet from my front door expecting amd waiting for this delivery. In the end, i had to wait another 2 days to go to a fedex pickup delivery point, taking half day off work... ti get my guitar. I paid $800, waited 3 weeks, took 2 days off work, to finallt get a guitar that has a $#*!ed up knob. Yep... knobs are $#*!ed up. DO NOT ORDER. Go to guitar center. Order, have them deliver to store, pick up. Easy. I messed up and gave this company 2 chances. Please dont waste your time

Took money from my account and received no order after canceling an order before it shipped. Bad purchase

I have dealt with Sweetwater for many years and made many purchases both big and small and always their service is top shelf

I've been dealing with Sweetwater for several years now and have been generally satisfied with their service, however two orders that I have placed within the last few days were originally" all items in stock", one actually "ready for shipment" but for some reason now both orders are" waiting for items". Either they lied by saying all items were in stock when I ordered the stuff or their shipping system does not work. They tell you it's going to ship in a few days but then they stall you out for an undetermined amount of time. My only real gripe is they won't answer the phone or return emails. Customer service is not all that good if they won't return your call. My experience with the 2-year free warranty was not good either. When some headphones I had broke I called about their 2-year warranty but they never responded. And their prices are somewhat higher than other places anyway. The price of one item I purchased went up 25% in less than a month. I doubt I'll ever order anything from them again. I think they're heading the way of Walmart possibly, downhill.
Update: January 7th
I feel that I was somewhat hasty in making my judgment of what caused the change in the status of my orders. Perhaps they had a logistical problem. It could have of course been a computer glitch or a bookkeeping error. Whatever the case, there is no real excuse for not informing a customer of a change in the status of their order once the customer has placed the order and seen that all items are in stock and that the order is ready to ship. After all it is an automated system so it should automatically inform the customer of the change and give the customer the option to drop the backordered items or to back order them but in any case have the items that they have on hand shipped immediately. I am a working musician, when I order something I need it now. I can understand mistakes or other problems but not talking to the customer is unforgivable. I was a general sales manager in the Chicago area a number of years ago and my job was to ENGINEER logistical solutions to provide my customers with the products they wanted when they wanted them. Guys, you have an automated system so let's make it work to keep the customer happy.

After reading nice reviews about Sweetwater i decided to buy few instruments from them. After opening the account they automatically added me a sales engineer without previously asking what is my music background (I was professional musician almost 30 years so my tech questions are totally different fro beginner.) So, immediately it gave me a bad predisposition for the quality of their support.
In the first 3 Emails, I asked my "chosen" sales engineer a clear question about my split order and he answered me about Sweetwater family, how is nice and so on... After fourth Email I finally got answer what is going with my order.
Next stage was to ask about some specific detail about a keyboard and he answered me that his friend like that keyboard without any details - you know typical talking like beauty products-its amazing, beautiful and so on.
After that I sad I will probably buy it - and guy just finished the purchase without asking me. I realized that I got pusher salesman who word "PROBABLY" understand as word "WILL".
I wrote him to stop my further order and, he, again, order without my approvall. And now I saw a new rule where the word "CANCEL' means "BUY" in his pushing style.
I searched on their website how to change sales engineer but I didn't find ay how to do it or get other support. All my questions go to my "chosen" salesman. And I said myself what are you doing, wasting your time for nothing?! There so many better music stores with simple and classic systems - if you have some keyboard questions you will be directed to keyboard department, and get best support in that area.
Goodbye Sweetwater, it was a short unpleasant experience and wasting of my time.

I've only had great experiences with this company, and their customer service is the best of any company I've ever dealt with.