Xfinity allows their agents to cheat on us as much as they want.
I talked to a total of 4 agents in a month, three lied to me and cheated on me for contract, balance and cancelation.
They have no responsibilities and the Comcast designed such system where it's important for a agent just to get an agreement and make money: How, it doesn't matter: lie, promise cheat, but get a contract. Comcast Wolf of the street but without style. They do not send you any written confirmation about details in arrangment only contract and bill. When I requested Email confirmation about some specific details they told me its not allowed. Only phone conversation, so you can't have any evidence. They have been doing that for years. Every time I had their internet service I was cheated. I wouldn't ever continue with them but I had situations they are only internet service.
My case details.
I used Xfinity's cheapest service of $ 30 a month for one year. After a year, my monthly subscription was increased to $ 72.
FRAUD 1 - After a year, my monthly subscription was increased to $ 72. It's written in the contract BUT they did not send me any notification, letter or Email that my one-year contract expires and that my monthly payment will be increased.
FRAUD 2 - I called Xfinity and asked how to cancel the service. The agent offered me to continue using the internet for $ 45 and I can cancel whenever I want without any obligation. I also asked for that bill to be reduced from $ 73 to $ 45 as for all other months. He agreed and said it would be done. The connection was broken and I called again and got another agent. I explained everything again and he also agreed to everything as did the first agent. I requested that he send me an Email confirmation for everything we agreed. A few days later I received an Email saying that my next monthly payment is $45, but there was no mention $73 bill will be reduced to $45. I waited a few days and called again to check That agent told me that none of them had left any notice of my account being reduced.
FRAUD 3 - This time I found way how to have a live chat with an agent (it is very difficult to find it). Now I requested to cancel my service. The agent starts lying to me that I have to announce cancellation 30 days in advance. I say other agents have told me I can do it whenever I want.
FRAUD 4 - Then negotiations begin and at the end of a long chat he says he will do it. I make an appointment to cancel my service in three days and ask how much my total debt is. He wrote that it is $ 30. I paid it next day.
After 4 days I noticed my Comcas internet service is still working even though it should have been turned off. I find the live chat option again and asked agent what is my status. He did not found that I canceled SERVICE OR CALCULATION OF MY FINAL DUE AFTER CANCELATTION. When I told him I had a copy of transcript chat where are all deatails about my cancelation. Then he said he had to check again. Again he found nothing and told me that he would do me a favor and cancel the service immediately and make a debt change to $30.
I told him I don't need any favor and i want to send him copy of transcript where is clear what is promised to me. I also demanded that the responsibility of that agent should be established. Then he said that it was not necessary and for that I could talk to their "expert team" about responsibility.
XFINITY "EXPERT" SCAM TEAM - I was soon called by an expert who speaks very poor English and I could barely understood her English. She worked remotely from India like all other agents I talked and chat before. She constantly repeated same sentences from training book: We are concerned and will do everything, You are very important Xfinity clients and so on..., I asked her two times is she the person in charge for frauds. She confirmed that she will resolve my case. We spent about 15 minutes around the basic confirmation of my identity and then I told her about the frauds her colleagues. It was long conversation. After all she told me she did review and now i will be connected to talk with "expert team". I asked her Why do you waisting my time, I asked you from the beginning are you the person in charge of these problems. She continued with phrases from the training book.
I hang up and realized that I lost that day about 2 hours with Xfinity for nothing.
This behavior would not be allowed by the worst fraudulent company. Xfinity is below that.
I have been cheated by Comcast in 2015, 2017, and now. I would never use their service but then they were the only service in the places where I lived.