Sweetwater

I used to order from full compass for our church worship and sound needs. They didn't have a product I needed once so I used Sweetwater instead and my sales engineer, Corey, has made me a Sweetwater customer! He asks me what I need the equipment for then steers me toward what would best serve my needs and it is often less expensive than what I originally thought I needed. Once I sent him the product number for a wireless mic system I wanted to order not expecting anything but an "I'll put your order in and charge your card on file" email. Instead my phone rang and he told me he had checked the frequencies available where I live and I needed a different frequency range. He emailed me product info for the same system but with the frequencies I needed. If I had ordered somewhere else, I may have found it cheaper but would have had a product that wouldn't work and I may never have known why. Today Corey diagnosed a problem I have been having with one of our wireless systems. I thought it was broken and needed replaced. Instead he spent about 10 minutes on the phone with me educating me on wireless setups. This will be extremely helpful when our church moves into our new building and has larger sound needs.

Jimmy Hart has been such a great help in my search for new gear. Loving Sweetwater's quality products, packaging, and fast shipping too. My only go to for musical equipment and gear.

I have been purchasing my musical equipment from SWEETWATER for many years now, and have always experienced the very best in customer service, quality, and assistance from ALL the Sales Engineers there! It is always a pleasure to shop at SWEETWATER, as I am assured of receiving the very best equipment for the very best price. And their "Service After The Sale" is absolutely Second To None! Many Thanks, SWEETWATER - I'll be back Again and AGAIN!

I am a musician. About 16 years ago I purchased a Roland 2480 DAW recording studio and have used it and used it and then used it some more. I have tried several of the new units out there but always fell back to my Roland.
While ordering something from Sweetwater I mentioned I was having an issue with my Roland. Michael told me to hold on, and I did. Minutes later I spoke to a technician who specializes in Roland recording equipment. He immediately knew what my issue was, naturally it was something I had mistakenly switched to a different position. He was right.
I asked how much for the tech service. He said, Nothing, we will support your Roland as long as you own it until it dies or worse. Who supports a unit 16 years later? Sweetwater does. Found out they personally support everything they sell, everything. Their customer service is absolutely the best.
I had purchased some software and needed help with some of the language they used and some functions. No problem, I had a tech on the phone within minutes and he helped me.
I recommend Sweetwater to anyone and everyone who needs musical equipment or software. Don't go it alone or wait hours for some tech from out of the country.
If I could give them more stars I would.

I have been dealing with Sweetwater for about a year and made enough purchases through them to convince me to shop nowhere else. My first experience was impressive, to say the least. My Sales Engineer is Aaron. If Aaron is any indication of the rest of the crew, just, WOW! I had an issue with a tube amp I purchased And not only had a resolution but was up and playing in a couple of days.

My most recent purchase put the icing on the cake for me. There was an incident that I can not give details for, but I can say this, it was a total nightmare for Sweetwater and myself. In the end, they stepped up to make everything right. Working with everyone I did during both purchases, have totally convinced me there is no better company to purchase music gear from.

I have bought a lot of gear from other well-known name stores, and none of them can hold a candle to Sweetwater and their crew. Their process to ship a guitar is the best I have seen in the industry. Their shipping is fast and convenient. The payment options are the best. You can not go wrong with trying them out. If you do you will get hooked as well.

Rev. E

My guitar I order on 10-25 -21 it finally came in, in may, 2022 the guitar was reserved for me I was called by my sales engineer Geoff who held my guitar another week till my funds posted shipped it out it arrived in 3 days perfect and beautiful great job Geoff and sweetwaters finest crew make the the music that never dies

I dont know whether Sweetwater has absolutely the lowest prices, but I do know that their tech support is the best in the business! I ordered a full protools MacBook Pro, system. It is now a year after purchase and when I have a frustrating tech problem with the system, they troubleshoot it on line and find the problem (last issue was a basic cabling problem... my bad). They identified it in about 5minutes and I was on my way.

Really awesome team!

The store may be special but their online shopping experience is pathetic.
If you're a beginner and need advice, this IS NOT the place to buy from.
Find somewhere else, your business is not wanted.

Edit: I updated this review from 1 start to 4 as someone from the company actually reached out to me and worked with me to solve the issues. He gave me a discount on the items I bought and assigned a different sales rep, so quite happy with them. But I will still be cautious about buying from them again.

I've heard about Sweetwater's customer service and exceptional support. Instead of going again to guitar center, I thought let me work with them and have my personal sales support engineer. But working with sweetwater has been a continuous pain for the past two weeks now. From sending me a wrong item, to not replying to calls and emails, to wasting my time while I try to return the stuff they sent wrong. As its not enough to wait for two weeks to get the stuff, but then I get it wrong and have to do their job to send it back to them. When I tried to get the pickup information so I can follow up with the shipping company, they claimed that they don't get confirmation numbers. My sales rep unfortunately made me loose so much time, and stopped responding, the only way that I would get him to respond is if I asked someone else in the team for what I needed. Not to mention the false promises of huge discounts, while they mark up their sales and provide mediocre quality products. Sorry I thought I will be your customer, but the sweetwater customers service is way overrated and inefficient.

Used my debit card to take unauthorized payment,canceled card (said I wouldn't make another payment til things got straight)fast forward said I will give another chance, they only took my order for new information after I placed order and got verification code order details, got email later canceled my order and charged my card for same old issue before.

Wanted to learn the guitar but don't have a lot of money to spend, so I looked for about an hour for a cheap but good guitar once I found the one I liked for 300. I wanted to do the 3 month payment plan then some guy calls me to tell me I didn't get approved for the payment plan and I'm like ok I have bad credit I understand, but then he asked if I just want to pay the whole thing so I can still get it. Hello if I could afford to buy it all at once I wouldn't have chosen the payment plan. I just felt like they didn't care at all about getting me a guitar or even wanted to deal with me since I couldn't buy something so now I guess ill just go somewhere else, disappointing will never buy something from them and will never recommend them to anyone