George O.

I am a fan of funko pops and used to buy them wherever I see them. This time I decided to buy six in one go, so I went to the company. Unfortunately I had a really bad experience with them and until now nothing has been resolved. First, they sent a shipment of 5 items which I never received. I reached out to them and they said they'll send me another one. I asked them if I could add two items and will purchase them, which the answer was a dry and hard no. Then when they were sending it to me, I asked them either to add a signature upon delivery, or deliver to the leasing office, or to hold by the shipping facility to ensure that I will get it. The customer rep mentioned that I can do that with UPS when they pick up the shipment. Calling UPS, they said that the company has not uploaded a manifest or they have to choose that option. When I go back to them, they said they can't help as UPS has picked up the shipment. I had to write several emails just explaining to them what they have said, and their answers just showed not caring or considering their customers, they didn't even bother reading their notes on their system. Good luck finding a phone number or a way to get hold of someone in customer service, they just stop responding and ignore your emails. They don't care about serving the customers nor about having a professional business. They managed very well to turn a fan of funko pop against them.

Unfortunately, the company relies on charging customers even after they canceled their subscription. I have canceled my membership during the trial as it didn't work for me, but they continue to charge my card. When I reached to the customer service, they ignored my complaint, refused to refund me, and instead tried to sell me more services. Really unprofessional, unethical and least sensitive. They don't have any escalation process either. Never gonna use them again.

Edit: I updated this review from 1 start to 4 as someone from the company actually reached out to me and worked with me to solve the issues. He gave me a discount on the items I bought and assigned a different sales rep, so quite happy with them. But I will still be cautious about buying from them again.

I've heard about Sweetwater's customer service and exceptional support. Instead of going again to guitar center, I thought let me work with them and have my personal sales support engineer. But working with sweetwater has been a continuous pain for the past two weeks now. From sending me a wrong item, to not replying to calls and emails, to wasting my time while I try to return the stuff they sent wrong. As its not enough to wait for two weeks to get the stuff, but then I get it wrong and have to do their job to send it back to them. When I tried to get the pickup information so I can follow up with the shipping company, they claimed that they don't get confirmation numbers. My sales rep unfortunately made me loose so much time, and stopped responding, the only way that I would get him to respond is if I asked someone else in the team for what I needed. Not to mention the false promises of huge discounts, while they mark up their sales and provide mediocre quality products. Sorry I thought I will be your customer, but the sweetwater customers service is way overrated and inefficient.