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Swap.comReviews 1,191

3.0

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Swap.com Reviews Summary

Swap.com has a rating of 3 stars from 1,191 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Swap.com most frequently mention great prices, free shipping and name brand. Swap.com ranks 1st among Swap sites.

service
142
value
137
shipping
136
returns
91
quality
129

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Washington
2 reviews
1 helpful vote
Follow Danielle R.
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I'm obsessed with swap.com, it is amazing! It's so easy and convenient and I get so excited everytime I get new items for my kids in the mail. Everything is in perfect condition and is always folded and packaged nicely. I have so far sent two boxes full of my children's things and have swapped almost all of them and am getting ready to send two more boxes so I can start swapping more. My favorite part is that when I'm ready to ship my acquired items to myself it's only 4.99 to ship as many items as I want, not to mention that I can usually find a promo code to either get free shipping or a discount. I think all Mothers should try swap.com atleast once, I know it's made getting new clothes for my ever growing children a lot easier and less expensive :) The only complaint I have is that the website itself is sometimes temperamental. I think some glitches could use to be fixed.

Date of experience: October 18, 2014
Missouri
1 review
1 helpful vote
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This site is Amazing they are very affordable my daughter loves her clothes the clothes are in great condition and very helpful staff

Date of experience: October 14, 2014
Virginia
1 review
0 helpful votes
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Not sure how I found Swap.com but SO GLAD that I did. They offer great deals and a wide variety of items.

I completed MOST of my Christmas shopping for my grand daughter within 30 minutes of finding the site.

Shipping was very fast! The packaging insured that NOTHING was broken or damaged during transit.

I will definitely recommend Swap.com to everyone I know!

THANKS!

Date of experience: October 5, 2014
Illinois
1 review
1 helpful vote
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My daughter told me about your website. The clothes are in excellent shape, each piece was individually wrapped, and received order very fast. Such cute clothes for Granny to without putting a crimp in my SSI. Keep uip the good work and I will tell my friends about you.

Date of experience: September 29, 2014
New York
1 review
1 helpful vote
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WOW, Your site's the best!
September 28, 2014

WOW, Your site's the best! I was browsing around the web to find a place to buy my grand daughter clothing that wouldn't break the bank lol and whoa and behold Look what I found! What a great idea. I live in Maine and my grand daughter lives in Kentucky and it's nice to send her a box from me here and there. You know when she least expects it. I love surprising her and with your wonderful site I can get her tons of stuff and send her a bigger box. Thanks #swap.com

Date of experience: September 28, 2014
Arizona
5 reviews
3 helpful votes
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I am so glad that I stumbled upon this site. I found tons of great clothes for my granddaughter. Much of it was brand new! The prices are great. I love all the outfits!
I would love it if they would offer more opportunities for free shipping, though; 0

Date of experience: September 26, 2014
District of Columbia
1 review
4 helpful votes
Follow Tricia S.
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My first and evidently my LAST order with swap.com. Ordered 4 pairs of jeans for my toddler... received email saying that they were DELIVERED, but that was a week ago and still have yet to see any jeans. Scam!

Date of experience: September 26, 2014
Swap C. — Swap.com Rep
over a year old

Tricia,
I am so sorry to that you have not received your order yet! That should not happen. Please understand that once your order leaves our facility we have very little control over the UPS delivery process. We are happy to process a full refund and even provide free shipping on your next order. We are here to help and want to make this right. I have responded to your support ticket as well. Please feel free to reach out to me anytime if you have any questions about our service.
Many thanks,

Matt F.
Manager, Customer Interaction Team
matt@swap.com

Oklahoma
1 review
1 helpful vote
Follow SHERRY S.
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SWAP.COM IS AMAZING...
September 23, 2014

SWAP.COM IS AMAZING... GREAT BUYS, FAST SHIPPING, GOOD QUALITY ITEMS.
I WILL SHOP HERE AGAIN AND AGAIN. CHECK IT OUT, I'M SURE YOU WILL LOVE IT TOO.

Date of experience: September 23, 2014
Texas
1 review
1 helpful vote
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Very pleasant online shopping experience quick and easy with fast shipping.

Date of experience: September 16, 2014
Louisiana
1 review
1 helpful vote
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Swap.com is Perfect!
September 15, 2014

Swap.com is Perfect! I hope everyone tries Swap.com. I have had the best experience with great prices, high quality, punctual free shipping, extremely easy selling, and I love the saved searches that sen me emails with items that become available to match! I was looking for unique items and if you don't find them just save your search and if they get not in stock they email you! I would never have attempted to sell anything except swap.com made it so easy I thought OK why not. Then all my items sold and I got money from things I never intended to use again (ie maternity clothes). I cannot express how much I love this site! It is my new favorite site for kids clothes, books, videos, toys, etc."

Date of experience: September 15, 2014
New York
3 reviews
2 helpful votes
Follow Renee C.
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I am so glad I found this site because I work with kids and need a lot of materials. The toys are clean, arrive quickly, and most hardly look used at all. I do not have the money to spend on these types of materials new, so this is better than a garage sale! I can check by age, gender, type of toy, or other characteristics without having to paw through junk I don't want. I will probably not swap toys because I use them all the time, but I do like browsing the site and making inexpensive purchases.

Date of experience: September 15, 2014
Montana
1 review
2 helpful votes
Follow Kay H.
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The clothes are just darling and in great shape.
The cost was better than expected. My
Grandaghter just loves them. I did all her
Preschool clothes shopping on Swap.com.
Thank you!

Date of experience: September 13, 2014
California
1 review
3 helpful votes
Follow Melanie G.
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This was my first time shopping at this site and I have to say I was really happy overall. When I received my box I was surprised to see everything was individually packaged. My daughter (who is 1) was super excited to see her first pair of cute PINK winter booties and had me put them on her right away. She also wanted her super cute and super clean warm fuzzy winter coat on as well. I was also super happy with the nursing tops I got. They were also super soft and clean smelling! I also bought a pair of delicious booties for winter... they are perfect... I just have to lose a little in the calf area to be able to wear jeans with them cause they fit me perfectly lol... that is not this sites fault though... just my calves lol. I hope you try this website, the prices are reasonable and the clothes come in perfect condition=)

Date of experience: September 12, 2014
Washington
2 reviews
4 helpful votes
Follow Deeny D.
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This site falsely advertises prices. Items in cart will change price when you go to check out.

I spent 2 weeks adding stuff to a cart on this site. Occasionally there would be items that were bought by other people and it would tell me in my cart they were no longer available. (I understand this completely, no complaint.)
My complaint is that one of the items I put into my cart was priced at $3. It remained in my cart still stating it was $3 for a week. When I had finially found enough stuff to qualify for free shipping I proceeded to check out. When I did so the price of my $3 item changed to $14. I was confused. I went back to my cart and it was still showing the item at $3. I emailed the company asking them to fix the pricing error. They told me there was no error, and that the item was supposed to be $14.

After I posted this review (originally with 1star) I was contacted a member of the Swap staff via message through this site. She offered to send me the shirt to make up for my confusion. She also said the pricing error is because people can swap clothes and change prices without it changing in your cart. I advise that if you shop on this site you check out immediately to avoid prices changing on you.

Date of experience: September 10, 2014
Swap C. — Swap.com Rep
over a year old

Hi Deeny D.

I am glad we have connected offline to resolve this! Your shirt will arrive shortly as a gesture of our appreciation of our great customers!

Just so everyone is aware, I wanted to clear up how the cart works. Because in the time you spent adding items to your cart, that same $3 maternity shirt was purchased and re-listed at a higher purchase (an option that all buyers and sellers have on our site as the sellers set the prices). Sometimes when users want to shop over a longer period of time, the store their items for free, and then pay a low flat rate of $4.99 to send everything home.

Hope that clarifies this issue, but please note, we take all comments seriously and continuously develop our service.

Many thanks,
Michelle

West Virginia
2 reviews
3 helpful votes
Follow Torey S.
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They have nice stuff
August 16, 2014

They have nice stuff. I have added them to my list of online stores.
I usually buy from new4her.com since they sell used clothes and new clothes too but I was happy to find swap.com recently too! Now I have 2 favs!

Date of experience: August 16, 2014
Kentucky
1 review
2 helpful votes
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I love this site
August 11, 2014

I love this site. I have only place one order from them and plan on placing more. I was able to get my son (who was 3 at the time) his entire wardrobe for under 70 dollars. Most of the items were sets, which really gave me my money's worth. I ended up with all of the popular clothing brands and received them in such a great amount of time. They were all individually wrapped and if I wasn't paying attention, would have thought that I had ordered them new. I have yet to sell, but am waiting on my bag at the moment, so I will update on that. This is the only site I go to for my children's clothing now.

Date of experience: August 11, 2014
Swap C. — Swap.com Rep
over a year old

LeeAnn: so happy to hear you love our site. You absolutely made our day with your nice note.
~Michelle T.

Georgia
1 review
2 helpful votes
Follow Felice A.
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I just recently purchased a few items for my 3 year old Granddaughter for her birthday with Swap.com. I chose some gently used pink snow boots and a new pink snow bib and jacket set. When I first place my order I received an email 24 hours later stating there would be a delay in my shipment. I was little concerned because I wanted to make sure that I received them before my flight to visit my granddaughter. The customer service rep reassured that I would receive them in time. Once I received the items I was overjoyed at how nice they were. The snow suit still had tags and the snow boots even though they were used they did not look like at all. I am extremely pleased with my order and would definitely order from them again.

Felice
Decatur, Ga

Date of experience: August 1, 2014
Swap C. — Swap.com Rep
over a year old

Felice, we are so thrilled you were happy with your first purchase with us. We hope your granddaughter loved them, too! Thanks for being a fantastic customer!

California
1 review
12 helpful votes
Follow Ranee S.
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I sent them a lot of maternity clothes(used like new), kid clothes, and toys. I have to say that most of them are nearly in excellent condition and ok brand like GAP baby-kid. My daughter wore them just a few times some of them never worn but no tag. I stuff them in one box. Weight over 70 lbs and guess what.? Most of them. 3/4 of my items were lost.
They listed some of my stuff at the beginning and I was told that. There will be more lists on the web site... but it never. I tried to contact them few time asking about the rest of my stuff. Finally, the third time they replied me. And said they would locate them and in the next day. I got another email. Said. They lost them but they would give me $50 instead for lost items. OMG! That's box was super big. It was over 70 lbs. all of them are in the same box. How could that be. That you lost some and can list some? I was so very disappointed with this website. No more business with them. Never and ever again.

Date of experience: July 14, 2014
Swap C. — Swap.com Rep
over a year old

Ranee: I am so sorry to see this rating after dealing with our Customer Support Team. We truly put the customer first, and I am sorry you don't feel like this happened this time around. I wanted to personally reach out as the Director of Customer Experience to see if I can help in any other way. I know you've been in contact with Matt, but please let me know if we can still turn this around for you. Many thanks and apologies one more! ~Michelle Thompson

New Mexico
1 review
3 helpful votes
Follow Shonesha R.
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I have two little girls now and I quickly found that it was going to be a little bit more expensive buying clothes for them both. I did a Google search for "inexpensive childrens clothes". Swap.com was the first site I saw. The rest is history. I love that I can choose the condition of clothes I would like to purchase. I can buy "brand new with tags" or "like new". I love the value. I can get lots of stuff for a great price. I love the user-friendly purchasing system and the inexpensive shipping. I'm pleased with the quality of clothes I received. Swap.com should be a parents dream!

Date of experience: June 2, 2014
Florida
3 reviews
4 helpful votes
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Swap.com has incredible value! Absolutely wonderful product, better than described. Very Fast Shipping. I will definitely use them again and highly recommend them! If you have any doubt whatsoever. DON'T. You will love the smooth transaction honestly."
Sande of Bailey, CO in May 2014

Date of experience: May 26, 2014