Swap.comReviews 1,191

Smooth transaction for both purchase and returns... Better than ThredUp for accuracy of the listing and the return process. The clothing condition was accurately described (and very good overall condition), but I wish the website had some measurements included for each item to improve the fit success rate (especially given the variance in sizing between different brands). Out of 7 items I ordered, only 2 fit. The only option for returns is to take store credit, but the return shipping was quick and the return transaction processed quickly. I will order again, but probably not frequently since you only receive store credit for returns.

Everything is easy about this site. From searching to what I'm looking for to the process of purchasing. I used for the first time two weeks ago and so far I have placed five orders. I have been pleasant surprised by the quality of the items I have received and will continue to purchase more. It has really turned me into a shopaholic.

The best part of the site are the photos of merchandise. Clear and precise. Obviously a professional photographer is working behind the scenes. Great job!

I placed and order and recieved nothing i actually ordered. Tried corscing customer service and it wasn't until I opened a disputed through PayPal that they answered me and were so rude! They sent me a return label but the postage was wrong as the things I recieved were heavier than the items I ordered and the postage for return label was heavier. All they had to do was send me a return label for correct postage but no. So I guess I'll be keeping items I have no use for and continuing my disputes through PayPal and hopefully get my money back. Don't expect help from this company. They have no phone number and you may or may not get them to email you back. I'll never order again.

About a month ago, I saw an advertisement on a social media site about Swap.com and I ignored it. A few days later, I saw it again. I looked it over, and was frankly was a bit skeptical. A few days later, I saw it again, and figured that I would try it out (after all they were offering a complete refund if I wasn't happy). I thought I might buy 1 or 2 polo shirts. I bought 7 and the week after, I bought another 3. I love Swap.com. Give it a try; you have nothing to lose.

I've made multiple purchases through Swap. Every time I've ordered something, without fail, there's a mistake. The men's shirt they have advertised online is, in reality, a child's small. The same thing goes for a snow suit I bought... it arrived and it was a child's small even though it was advertised in the Men's section. I bought a Hollister shirt that was listed "Like New" but had a 3 inch tear in the sleeve. I was awarded store credit for two items I sent back but after an email to the BBB and an email to their Corporate Office, I still never got my store credit. The company, in theory, is a good marketing strategy, but their customer service and product delivery isn't worth the headache. Save yourself the time, energy, and money and just go to the thrift stores in your city.

I discovered Swap.com about two weeks ago. I've made 3 orders since then. I am a self proclaimed bargain hunter, yard sale goer, clearance shopper, consignment queen, so this was right up my alley. One thing I don't like is if an item doesn't fit or you aren't feeling it, and you want to return for STORE CREDIT, you are charged return shipping. I've used ThredUP too, and they offer free returns if you opt for store credit. Aside from that, I'm in love! As far as selling, it wouldn't be worth it. I can get more $$ for my clothing on the Facebook swap pages.

If you're a seller this place is HORRIBLE. I paid $17.99 to send a huge box of clothes to them to sell. THREE MONTHS later, I get an email that says my stuff is ready and 95% of it was rejected. 92% of the 95% was baby stuff that wasn't ever worn. So they're like, we'll donate it! I paid $11.99 to have it all sent back and when I got it I was LIVID. They rejected stuff because of a piece of lint on the clothing. They rejected three baby's pants because the applique had been folded. They rejected stuff because of a slight fabric discoloration that occurs IN EVERY PIECE OF CLOTHING. When I asked them about it, they told me they have a very rigorous process and it has to be perfect. I'm sorry - you're consignment. Nothing's perfect. It's all second hand. Sometimes third hand. There was a never worn, brand new, Carter's baby furry suit they rejected because one piece of the fur didn't look right. They sent me stuff back with red frown face stickers on the parts they thought were damaged. And then the stuff they accepted... When it sells for $5, I get $2. When it sells for $3, I get 60 cents. When it sells for $4, I get 80 cents. This whole process is an absolute joke and they make a KILLING off the seller's items. They are shady, scammy, and downright awful.