Swap.com has a rating of 2.6 stars from 1,191 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Swap.com most frequently mention customer service, store credit and good condition. Swap.com ranks 1st among Swap sites.
I've only made one purchase but my items arrived in about a week. The condition was far better than I could have imaged. No more sorting through local thrift store, I'm officially hooked. Much easier to find what I'm looking for. Try it you won't be disappointed.
I love this site. Finally a decent online second hand store. All the items I've ordered arrived quickly and were clean and fit perfectly. If you want some nice clothes at a good price this is the way to go not to mention it helps recycle the items as well. I highly recommend this store.
Had my first experience with swap.com and was amazed at the proficiency of this site. All items I ordered arrived way before i expected it and was exactly as described on the site. Would highly recommend this site for anyone wishing to receive quality merchandise at a much reduced price.
The clothes were cleaned and in individual bags. They were shipped in a reasonable time. I was very satisfied with my order and will order again.
I had a great experience! I want to tell everyone. What a great idea to share gently used clothing and the prices were great also!
I have ordered a few times so far and will definitely be back for more! Very pleased! Prices are phenomenal as well as the products!
I am disabled. Swap is the only company that has been kind enough to mail me a return label as i can't print from home and to order a ride to the library is very expensive for wheelchairs. There clothes have been awesome. Most are cheaper than Goodwill. I am faithfully a new customer with four orders under my belt. I recommend 100 percent to anyone. They have tons of selection in all sizes. I will be a life customer!
I have two young children and so going to the shops is tricky. So when I discovered swap.com, I was immediately excited to shop! I got everything I needed for summer and all the brands I love. Their quality filter is great, so you can choose the condition of the clothing. And the price is so affordable. It makes shopping easy and fun.
I ordered men's shorts for my son to work in. He is a boat mechanic and his clothes take a beating from oil, grease, battery acid etc. He wasn't real happy when I told him the shorts were not new and the box sat unopened for a few days. I finally told him to at least look at them or I would give them to one of his three brothers. He did and was he surprised! He couldn't believe the whole box was under $50 and the shorts looked brand new.
Another time I ordered four pair of Levi jeans for one of my other sons, had them shipped to his address and forgot to tell him. He called me and told me he received a box of jeans. I told him I ordered them from Swap.com and he couldn't believe they weren't new. He said they were too nice to wear where he works, which has something to do with oil fields.
I have been pleased with every item I have purchased and with every item I have sold. Selling is so easy on this site too!
I wanted to test the site after hearing it on a talk show. I sent in 7 sweaters. I have. $12 on my pay pal account. I could of sent more items in a box but like I said I was testing it. They take a certain percentage and $15 if they send you a box and label. If I put more in the box I would of made out even better. It took about 3 months for them to get to the box and inspect it. The cloths must be clean no animal hairs, dirt, stains, zippers work. I just sent in a box with a lot of disney baby cloths never used. Im going to see how much I get this time and if the the 3 month wait is shorter.
I have seen the baby/kids clothes/gear/toys/, and the Men's/women's, clothing and accessories; I have to say this is the best site I have ever visited. I introduced this site to my sister and her husband and they ordered some jeans and shirts off the site. It was great how easy it was to order and when the items arrived it was exactly what she ordered. So far I've had no problems love, love, lo-o-o-o-ve it.
I wanted some maternity outfits for work and some casuals. It was an unexpected pregnancy and we were not ready to take on huge expenses however in searching the various sites I realized that it would cost me much more than I could afford. Then I went to swap. Com and read the reviews and decided to take a chance even though the items were not new. I only purchased those items"in good condition" I am satisfied with the all the 11 pieces that I bought for the price that I paid. I would recommend to anyone who wants to save on costs.
If you love thrift stores, consignment, goodwill you will love this site. I have ordered twice from this site and been very happy both times. I received exactly what I ordered, arrived timely, affordable and in good shape, Thank you
This is a great website filled with every type of clothing, in great shape and at great prices! I needed two dresses for two functions and found them both at awesome prices. I've shopped there twice since and have been very happy with each order. I'll be back again.
I bought my summer skirts and tanks (as well as business clothes and jeans in the past). Everything fits and looks great. Quality clothes at great prices. Will defintely continue buying clothes at swap.com.
I haven't worn dresses in years and decided I wanted to again but didn't want to pay a lot but still want a current fashion look. I found three on Swap.com that fit the bill. They were in great shape, clean and packed very nicely. My granddaughter loved all of them, too! And yes, I will tell all of my friends and shop them again. I'm even thinking I want to sell some of my clothing on their site!
I was looking for a gently used coat for an outdoor trip. Found three items on the site and chose one which I bought for a tremendous price. The item was shipped and I received it within days. The coat was perfect and looked brand new, Columbia for $15!
Swap.com is a great place to shop for name brands at a low cost. The clothes are in good condition.
I've ordered previously and was pleased with the purchase but the delivery was slow. This time I paid extra for priority shipping because I needed the item quicker. I am now getting a notification my package will not be delivered until next week which is 11 days from the point of purchase. Hardly priority delivery service in my opinion.
I happened to see a suggestion post about Swap.com on Facebook and decided to check them out. I'm very glad I did! I found quite a few plus size tops I wanted and had to narrow my list down to just a couple to see what kind of stuff I would get. I got 2 shirts for me and a polo for my hubby, all brand new with tags, all for under $20. I love how you can really narrow down what you're looking for with the filters. The prices are great, even on brand new stuff and there's a lot to choose from. I also got a brand new pair of capris for under $10! I will definitely be ordering more!
Answer: I have only placed one order so far. I ordered 10 blouses. I returned 5, due to size issues. All 10 blouses were nice, but 5 did not fit quite right due to different manufacturer's. You need to get an RMA # for returns. I was promptly refunded my money for the 5 blouses. I would order again in the future. I am not aware of any return quantity restrictions. Hope this helps.
Answer: If you want to sell clothes, all the information is on their website. Basically, they get a percentage and then they pay you thru an existing PayPal account that you set up.
Answer: Hi Patricia, We are on about a 55-60 day delay in processing inbound shipments. When your items are processed, you will be notified via email that they are ready to be priced. Have you sent an email to our support team at assistance@swap.com yet? A member of our team can look up your account information and give you a better idea of exact when you can expect to see your items. Thank you, Lauren Swap.com Support Manager
Answer: Same here, I sent a box in June and have received nothing nothing saying it was accepted or rejected absolutely nothing. I've sent 5 emails and nothing. I will be contacting the better business bureau as well.
Answer: I don't think so. I've sold and from my experience it varies. The things that I thought would sell first, haven't sold yet. It varies by what people are looking for at the time. I've bought all different seasons at random times. I buy by what's a great deal. When selling, group like items together. I've noticed multiple things sell first.
Answer: Hi Jo, That is correct. You can return items that do not fit as long as you request the return within 30 days. We will send you a pre-paid UPS shipping label to send back your return free of charge. Once the return is received, we will refund your card within five (5) business days. If you have any further questions, please do not hesitate to contact us at assistance@swap.com. We are happy to help! Best, Matt
Answer: There's no way for them to go over prices. They have to see the items and determine from going over it, if it's acceptable, once it's accepted, then you have to determine the price you want to sell it for. You could try searching on their site for similar items and see what they are priced at. I did notice when pricing my items that I'd get a little notice with recommended prices, which was very helpful. I didn't have a good experience selling but many others have. Make sure you take pictures of your items, that's very important. I appreciated that their site is set up to allow you to take back your items if you changed your mind about selling them. I'm in the process of getting back my items. Hopefully it works out well and I get all my items back.
Swap.com is the largest online consignment and thrift store for women's and men's apparel, baby, kids' items and accessories. 100% Satisfaction Guarantee.