SuzyShier

My mother had horrible experience at your tsawwassen mall mills store in British Columbia.

Two day ago my mother when to shop at your store n your accessories were on sale, so she decided to get few rings. She like them so much that she went back yesterday to buy few more, when she arrived at the cash register the manger tell my mother the rings are not sale anymore, therefore my mother decided not to take them. The manager had the audacity to call my mother STUPID.

My mother is a 70 year old woman who has a broken English and was in disbelieve of what the so call
" manager" had called her.

My mother love shopping at your store, we are on a total shock the way that she was treated. There absolutely no excuse for this young woman to have call my mother Stupid.

Made my on line order on Dec 4, reply was 3-5 business days. On Dec 18 sent a note to customer service asking if the address was ok as I have not recieved or heard anything. Response was " order shipped December 6 2022– Customers who selected Ship to Store will receive a separate notification from the store to confirm that the package is ready for pick up once the store receives it. Shipping takes 5-10 business days once it leaves our warehouse. If you are not contacted by Dec. 21" Sent a note to customer service on Dec 22nd as I still did not recieved my order and the response was basically "don't know where your order is but we can refund your money". So basically 18 days after ordering and now 3 days before Christmas having lots of opportunity to avoid a potential issue. I was left with "sorry no item for you here", we are sending your money back you are your own bye. Thankfully, the young ladies at the STC and square one locations heard me out and found what seemed to be the only store in the city that had my item in the size required. However, it was a 2hr drive round trip which could have been avoided... if the on-line customer service actually provided customer service. But I get now, you just don't want my business, lesson learned thanks.

I've had an amazing experience with the outlet mall ( Leduc) suzy shier manager. Maral ( the manager) was most helpful with my prestige card. I had purchased the card from her on November 27/2021 with my in store purchase & today when i was trying to make an online order it would not take my number. There are three numbers & two bar code on the back of card & it was very confusing for me. Which number do i use?. I tried to get help via on line chat & it was fruit less, the fellow didn't have a clue. I called the store & this lovely lady solved my problem in no time. Maral is beautiful inside & out, she is very pleasant, helpful & professional. Suzy Sheir is lucky to have her as one of their managers.

I've tried to remove an item from my cart from 4 different devices. I won't buy anything until they fix their website.

Suzy Shier has the WORST policies and customer service I have ever experienced! I spent almost $1000 at your online store. I purchased online because when I go to the store at the mall, I never find my size. I am either a XS or a S. I bought everything full price. But by the time the order arrived yesterday, all the dresses I purchased were on sale! Egads! I returned the ones which didn't fit. I wanted to return and buy back the others that were now on sale. Your employees said I wasn't allowed. They don't do price adjustments. When I explained why I bought online, they joked, "Well, now we will have your size in store! Haha! But the sale ends and you will miss it" Why am I not allowed to buy them? It almost seemed like I was being stigmatized and subjected to unnecessary prejudice. That is really bad, and I am tempting to report your company to the BBB. I was willing to spend money and give you business and you don't want it? Is my money really not good enough? Why am I being punished? Unfortunately, like your products, but I will not recommend your company to others. I bought and returned a few things to Mountain Warehouse and they were fantastic! So efficient and so warm and welcoming! It's too bad they don't have formal attire. I will just find a store that has dresses like Suzy Shier, but is not Suzy Shier or Le Chateau. This the 3rd time Suzy Shier has disappointed me. Good luck keeping costumers.

This is my third time ordering and again I have been refunded on certain items ordered. I thought that once you put an order in then that is it and it gets shipped, well not the case with Suzy online. You can put in your order and you pay for it but then a week or so later they say they no longer have a certain item and they refund you, this really sucks because I have had this happen to me on sale items and I was happy to save money but it's a gamble I guess to order items because they sometimes don't have it in stock anymore after you pay for it. Kind of doesn't make sence to me how you can click on it and buy it but then it be not there anymore... I like how Amazon will tell you if they are running low or how many are in stock and they ship right away so this doesn't happen. But anyways, on top of that it has taken on average over 3 weeks to get items. Seems like there is just one person that works in processing and shipping, takes way too long to ship from Canada within Canada, would probably receive something from overseas faster than Suzy Shier, I am done shopping with them online, the store in my city closed down so I guess I will just stick with Amazon :)

TERRIBLE EXPERIENCE IN ONLINE ORDERING. DO NOT DO THAT!
As a fan of Suzi, I put an order to purchase some summer clothes a few weeks ago. Supposed to be shipped within 10 to 12 days per customer service that never happened. Followed up with customer service through emai, I am getting the same BS: my order has been received and will be shipped in 10 to 12 days. Looks like a machine is replying me, as it is the same wording.
Not sure if I am going to get my orders by
The end of summer? And now stores are recopening and I wish I never ordered on line.

I used to buy stuff online from Suzy quite often pre covid. And my items would come within 5-10 business days which I was ok waiting for. This is my third (and last) attempt to purchase items online - the first items I had bought included a dress for an upcoming wedding and the tracking link kept saying package not received I contacted customer service and received the same reply "please wait for your package it's been shipped there are delays" over 5x! And 2.5 MONTHS LATER I still had not received an update. I ended up having to ask them to cancel the order and if I could get my special discount code back and they reimbursed me and didn't respond to my disappointed (but still kind) email. I had to find a last min dress too for the wedding- ugh! I tried again with another order a couple months later - same thing. 2 months with no order/no tracking, same response via customer service. I do like the styles so I gave it one last try by purchasing JUST One top recently and it's on my 3rd week with no update. Just ridiculous. Stop selling online if you can't figure out how to do it! Not sure If they got bought over or what but they clearly DO NOT CARE about their customers. Sadly, this gal will not be shopping here again or recommending this site.

I had a disappointing experience at Suzyshir in Cross Iron Mall, Calgary, and I feel compelled to share my encounter. I was initially excited about finding a top I liked, especially since there was a sign indicating a 40% discount on items priced at $39. The sign explicitly stated that these items would be reduced to $23, and the top I chose was the only one marked at $39.

However, my enthusiasm quickly turned to frustration when I reached the cashier. Despite the clear signage, I was told the top would cost me $27 instead of the advertised $23. When I pointed out the discrepancy, I was met with sheer rudeness from the cashier, Shrutip Mahajan. She not only dismissed my concerns but also displayed a complete lack of respect and professionalism.
In an attempt to resolve the issue, I requested to speak with the manager. Shockingly, Shrutip claimed to be the assistant manager and insisted there was no higher authority available. When I said that I would like to contact the main office, her response was nothing short of insulting. She belittled me in front of other customers, suggesting I had "too much time" on my hands.
I want to emphasize that my concern wasn't solely about the price difference, but rather the unacceptable attitude and behavior displayed by Shrutip Mahajan. I am deeply disappointed by the lack of customer service and professionalism demonstrated by this staff member. Such behavior is completely unwarranted and unacceptable in any retail setting.
I hope Suzyshir takes this feedback seriously and addresses the behavior of their employees. Customers should be treated with respect and courtesy, regardless of the situation. My experience has left me with a negative impression of this store, and I sincerely hope that others are spared from such a disrespectful encounter in the future.

Great service at heartland store.
Neena was super helpful! She was patient and helped me for all the sizing

Worst customer service (ONLINE) I have ever experienced.
I won't waste my "breath" on them, typing more words... neither my dollars no more.

I ordered on 27 nov 2020 but still I didn't receive any update. Very very bad experience. No refund.

Very fast shipping and excellent product with accurate product description!
Definitely recommend Suzy Shier

Their return policy is the worst I have ever experienced.
Only exchange or store credit if you purchase instore and 14 days only.
BUT full credit in 30 days ONLINE?... WORST POLICY EVER!