• Old Williamsburgh Candle

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Overview

Old Williamsburgh Candle has a rating of 1 star from 1 review, indicating that most customers are generally dissatisfied with their purchases. Old Williamsburgh Candle ranks 38th among Clock sites.

  • Service
    1
How would you rate Old Williamsburgh Candle?
Top Critical Review

“Site sucks, customer service is worse”

l a.
5/6/18

I was thrilled to find these 3oz mason jar candles in white online (even though they were priced at $2, when all Dollar Tree stores sell them in different colors for $1). However, when it was time to check out (trying to purchase 4 cases, 48 candles), my card got declined. I called my bank and they said they didn't even see an attempted charge, so maybe the site didn't accept Discover. I tried a Visa, and got the same error message asking me to verify payment info because it got declined. I knew there was plenty on each of those cards, so I called customer service. They said all they could do is write up a ticket to their "next level" customer service people and that I should hear back within 48 hours. Seeing as today is Friday, I am not hopeful. Will update review once I hear back. ( I would like to add that the site itself is clunky and outdated, not very user friendly).

Reviews (1)

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Thumbnail of user la19107
2 reviews
11 helpful votes
May 6th, 2018

I was thrilled to find these 3oz mason jar candles in white online (even though they were priced at $2, when all Dollar Tree stores sell them in different colors for $1). However, when it was time to check out (trying to purchase 4 cases, 48 candles), my card got declined. I called my bank and they said they didn't even see an attempted charge, so maybe the site didn't accept Discover. I tried a Visa, and got the same error message asking me to verify payment info because it got declined. I knew there was plenty on each of those cards, so I called customer service. They said all they could do is write up a ticket to their "next level" customer service people and that I should hear back within 48 hours. Seeing as today is Friday, I am not hopeful. Will update review once I hear back. ( I would like to add that the site itself is clunky and outdated, not very user friendly).

Service

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