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l a.

1 Level 1 Contributor
  • 2 Reviews
  • 7 Helpful Votes
  • 0 Thank Yous

Experience: Business

Member since April 2018

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2 Reviews by l

I was thrilled to find these 3oz mason jar candles in white online (even though they were priced at $2, when all Dollar Tree stores sell them in different colors for $1). However, when it was time to check out (trying to purchase 4 cases, 48 candles), my card got declined. I called my bank and they said they didn't even see an attempted charge, so maybe the site didn't accept Discover. I tried a Visa, and got the same error message asking me to verify payment info because it got declined. I knew there was plenty on each of those cards, so I called customer service. They said all they could do is write up a ticket to their "next level" customer service people and that I should hear back within 48 hours. Seeing as today is Friday, I am not hopeful. Will update review once I hear back. ( I would like to add that the site itself is clunky and outdated, not very user friendly).
Purchased item on 3/29. On 4/3 received an email stating item is out of stock until 4/30.
Replied to email and never heard back. Called customer service and was assured item will ship by 4/30. I'll update if I ever get the product.
UPDATE 5/3/18: After three days past 4/30 without a shipment notification, I decided to call Customer Service. Was told she would call vendor and get back to me. When she calls me back she says there's a delay in shipment and they will not receive the item until 4/10. She asked if I want a refund, I said no because I still want the item but would appreciate if she could do something for the inconvenience. She promised she would (no specifics) and I told her I would touch base in a week.

At this point, whether or not I ever receive the item I paid for, I will not be conducting any kind of business with Brilliant Promos again. Truly not worth the hassle.

l Has Earned 7 Votes

L A.'s review of Old Williamsburgh Candle earned 2 Very Helpful votes

L A.'s review of BrilliantPromos earned 5 Very Helpful votes

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