SuzyShier

The quality of their clothing leaves much to be desired. I have yet to have a pair of pants from them where either the zipper breaks, the seams start to split, or a button comes off with average handling of the garments. I only buy their clothes when they're either on clearance or at a steep discount for this reason. The clothes are super cute; it really is a shame I can only get 5-10 wears out of them before something falls of or splits.

I used to be a client with Suzy Shier with no problem whatsoever... till I had some bad experience in the store where I bought a coat that I regretted buying. On the 2nd day of wearing it, the the rest of the coat became quickly grainy and worn out. Now the coat is 1 year old and it looks like it had been used for 10 years. I'm even embarrassed to give it to charity as it looks used up from the start. Another complaint, one of the employees was not working hard and simply cutting corners with me... needless to go into details. When I brought it up to the manager, sadly she took her side... which made me upset and I left the store not never go back.

On the positive side, I bought an outfit online making sure it fits my size. It arrived quickly and turned out to be fabulous.

Suzy Shier sounds like a hit and miss experience.

For the quality and pricing you can't go wrong. Decent quality, decent pricing. They have great deals online so I much prefer that over instore where you'll pay much more for a top that you could get online for a discounted price. Shipping takes FOREVER. It will take 10 business days to fulfill your order and then another 2 weeks give or take to arrive be because they use TForce delivery which is notorious for terrible delivery times and customer service. If you don't mind waiting for items I recommend them for online shopping/deals. Just buy for the upcoming season not the current and you shouldn't be disappointed. I usually size down as their sizing is on the larger size.

I have been ordering from Suzy online since last summer, this was my third order. This was the first time I needed to return some of the clothing. I tried to do the online return request to return the times I wanted as soon as possible... Well, according to the online return request I can not return any of the items, all six articles of clothing are marked as non-returnable! Their policy, as written on their own website, is: articles that are -50% or more discounted are non-returnable, I had one of those in my order. So, I do not know why the rest of the clothes are also marked as non-returnable. My e-mails get an answer by a robot (?) telling me to do the online return request... Definitely won't order online again!

I was picking up an online purchase that's was ordered back before the lock down in Nov 2020 and I had a hard time picking it up due to the lock down protocol in malls. No curb side was available either during the lock down. Finally got my order today despite google hours weren't updated and eglington square Suzy Sheir had Already had closed, but the manager there was so nice and saw me and gave me my order long after the store had closed.
Thank you!
Monica

10 years+ with Suzy and renewing membership. However I got the wrong size after placing order online. My bill was over $300+. I got one dress wrong size which was final sale worth of $25. I did go to store to get the size exchanged. They told me to go to another location as they don't have it. They can not return but size change will take place even it is final sale. I tried another location but they had no stock. Finally I emailed customer service and they gave completely opposite answer that I can not even exchange the size. I got 5 replies from them and showing their policies and all BS. Their customer service rep has no name in signatures and ignoring the fact that I am not a person to exchange things like that as I am their loyal customer which they can check under my membership. They ignored the fact because of their system glitch I got wrong size, also their customer service in store gave me another info which is not matching. I have donated the dress to Value village as It's not worth talking to Suzy trained bodies without Names.

I just want to give you zero stars Suzy
I recently shop at Londonderry mall Suzy
I asked them clearly is it your online price and shop price is same.cashier was trying her best to sell the membership card and she lied to us saying both online and store price same
After I came home I checked online was only $30
I spend $50 to get the item and membership
Because it's 40% off after you buy the membership but you're spending $25 to buy a membership
I should have save $20 than buying your membership
I complained to their customer service they just explained about my receipt that I already know.WORST CUSTOMER SERVICE EVER.
Suzy Just don't lie to your customers they never gonna comeback
Frustrated on your service 👎 👎 👎

Very rude Staff and worst customer service at Trinity Common Mall, Brampton. Manager also has no customer service skills. The girls keep yelling at customers and no sense of respect. Can't believe the girl told me to go to other stores if I am not happy with their service and return policy!

First of all they don't have fitting rooms open due to COVID and then they don't refund money or offer store credit for SALE items. Pathetic policies! Never going back to Suzy again.

I would suggest you guys to give staff some customer service lesson.

I don't understand how Suzy Shier is planning on keeping their business going with their current policies. I can't try clothes on in store, due to COVID-19. But if I buy the clothes and decide I don't want them, I cannot get a refund. I can only do a exchange or get store credit. This is such a bizarre policy! I'm not surprised that one of their stores in my city has already closed down.

Do not buy online. The delivery is the worst you can find. If you buy inside Canada it can take almost a month. Also you have no option to cancel the order as you can do in Amazon or other Canadian store.
Don't buy On-line!

We went 2 weeks back with our family and the store lady was too arrogant and rude to us. Even the store manager (short girl) was very disrespectful too. Their staff needs customer management skills and need to be trained. They do not even realize Covid has closed so many stores and they should have well mannered and sensible staff at the store. It will not take much time before this store closes too if they do not change their staff and focus on customers. Zero points for this pathetic store and their staff members

Worst online service ever. I order a few item on December 2nd, and after that nothing
Customer service is non existent. They send me a tracking number that does not exist
And they are blaming the shipping company.

I just wanted to say a huge thank you to Stacy at the Suzy Shier location in Cookstown! She was absolutely incredible and I was extremely satisfied with her service! She was able to help me find these amazing outfits and made me feel very comfortable when shopping in the store! It was so nice to have a personal connection with someone while shopping and Stacy is an incredible and kind person who is so passionate about her job! Thank you Stacy! I look forward to seeing you again soon!

The only reason I buy from suzy is because they are relatively affordable especially during sales, however the Quanlity of their items is nothing to write home about. The first time I wore an outfit from them, the top ripped apart

I bought 3 pairs of pants, paid for them and then was told final sale when given the bag of pants. A week later, I purchased 2 cardigans at what I thought was Buy 1 get 1 50% off. Was told at cashier there was no deal on those cardigans even though there was a sale sign right above them. Apparently the sale was on new items only on the wall. Anywho, bought the cardigans, 2 days later found out new job is very casual attire. So, was going to return 1 cardigan for a refund... nope only store merchandise credit! The staff in Suzy Shier are pathetic! Is it store policy to give terms of sale after the sale or no terms of sale at all? I don't even recall a return policy being posted in the store. Read the receipt!