Sur La Table

Excellent dish The menu is large and of especially good quality for the season. Unquestionably good dining. Even though it can be pricey, it's worthwhile, and different nights have different deals, so it's worth looking them up before making a reservation. Highly suggested.

This company has the worst customer service I've ever seen. I made an order and they decided to add there own address to send it to. When I emailed to request it be changed to the address I provided. They responded we can't do anything. Have your bank deal with it.

Dual Air Fryer worked great until we had a problem, customer service is terrible. Emailed customer services based in the UK and they wouldn't deal with me, insisted I instead rang a US telephone number but the telephone number did not work, refused to send out small part to resolve the problem, would not advise anyone to purchase any Sur La Table products.

I ordered several items. Some arrived with no explanation for the missing items. I had to contact them. They responded that missing items were back ordered for several weeks. I said in that case please cancel those items. They refused, saying that once an order is placed it is locked' in their system and cannot be cancelled. I find this ridiculous. So they have my money in ransom. This is not customary and if I had known i would not have ordered. Distasteful at best. Will never use again and do not recommend.

As a Bride, I thought My phone call to check to sent a gift would be simple. It has been 2 months now and I can't get them to pick up the phone if I do I am on hold or they give me another number to be on hold. That said I sent already two emails, without a response, but I got a number for the claim. I am laid back this is not an emergency so why has it taken hours and months on the phone to get no information. I know what day it was purchased still looking for the name. The knot was also not helpful. Briefly I talked to someone that felt badly for her company with no solutions or doing any work, zero self determined solutions to find out who sent my gift. I said I don't feel badly for them the credit cards all go through and they are making a ton of money! How do they plan on staying in business like this. I see why the Santa Monica location is no longer. These products are not unique. I liked that they have a good selection. It is reverse customer service you call and you are supposed to listen about how hard it is on them, Just figure out the information and call me back. It is not about feelings it is about information. Take responsibility good Lord. It is not difficult. I miss the times when people said I am sorry mame and we will get you that information.

I just love the silicone fork, so I ordered some for gifts. The first time I attempted to place order, I could not understand the rep's name and suddenly I hear a child and my connection was broken. Then, success. Daemon answers my second call and politely got my order!

I had made an online purchase from Sur la Table for some housewarming gifts. According to the tracking number provided when the order shipped, the package was delivered to the front door of the recipient. However, there was no package at the recipient's house, and in the event the UPS driver delivered to the wrong house, she went to all her neighbors and asked if they perhaps had the package, but her neighbors did not receive it.
When I called Sur la Table, I was told that since the order had already shipped, it was no longer their responsibility and they could not do anything. They told me to contact UPS to file my own claim and that I would need to take it up with UPS. There was no offer for a refund nor an offer to re-send a new package out to the recipient. So in essence, I paid them over $93 and received... nothing.

Purchased a cooking class November of 2022 during the Black Friday sale, for a class being offered in January of 2023. I received a call from the Tampa store-
I was informed they cancelled the class as the store is going through inventory.

This was a gift for a friend for the holidays we both took time off work to attend the class and we're very much looking forward to this experience. I still planned to reschedule the class at a later time. I called store- Sur La table, I got a woman on the phone who
Directed me to call Customer Service.

I did as instructed- I spoke to a representative explaining the class being canceled was not in my control, and asked if they can still honor the sale price for the same class. After over 30 min of back and forth. They denied the request, suggesting I wait for another sale. I asked to speak to a supervisor (who refused to get on the call). I'm very disappointed in the customer service. Highly unlikely that I will book anything with this company.

I have placed a duplicate order. I tried to cancel one of them but it was too late. It looks like I'll have to go back to the store to return it - Which gives me something to look forward to - I love shopping there!

Shout out to Ricardo in customer service- he was pleasant and very patient with me and answered all my questions. He had a nice sense of humor as well.

I ordered a few things from Sur La Table, and one of them was broken when we were removing it from the packing. I contacted Sur La Table customer service via email and was blown away by how responsive and helpful they were. They not only said they'd send a replacement, but didn't require us to send the original item back to them (as so many online sellers do). The customer service representative who handled my complaint was friendly and very reasonable. I'd give him an A++ if this were a grading situation!

I have taken several online classes and purchased plenty of kitchenware from Sur la Table and have always been pleased. However, this week they went above and beyond. I signed my kid and a friend up for the teen cooking camp. They were so excited to learn to open their own restaurant. And honestly we were hoping they share with us. But, last week they both got COVID. I assumed we would be out of luck. Without hesitation Sur la Table gave us a full refund. We'll be sure to take the class another time.

Ordered a carving board 12/2/22. Great sale price and "in stock", fast forward 24 hours, received notice it is not in stock but should be by 12/7/22, fast forward again and get notified it won't be in stock until late December even though it is still listed on the website as "in stock". Called to see if I could change the delivery address since it is a Christmas present. Told I could but would need to pay full price. Feel its not a scam but a bait and switch. If you want something as a gift, order several months ahead. Will wait to receive the sale price, but Sur La Table will not get any more of my business. Not a unique store.

I'd ordered a two pack of sheet pans, one arrived with a dent, one call & Guillermo had a replacement on the way.
A few days later I was going to wash the second (not dented) pan when I realized it was bent and wouldn't sit flat. I was a little embarrassed I'd not checked both.
I replied to Guillermo who immediately had that second pan on the way too.

They both delivered today in perfect shape.

It's easy to order online and when there's a problem, reaching an almost immediate resolution makes me want to shop at Sur La Table for all my kitchen needs.

Kudos

I had one of two packages go missing after delivery. I called with no order info as I had accidentally deleted it all and Itzel was able to find all of the info and fully resolve my situation in just a few minutes. Thank you for the great customer service!

I ordered a casserole dish during an online sale as a wedding gift and was shipped the wrong color. I reached out to customer service via email and was connected to Rafael who provided very friendly, helpful and quick support to resolve it. Since my original color ordered had become unavailable during this process, Rafael helped to make sure I was shipped a new dish, in a preferred color, at no charge. I am very pleased with my experience with Sur La Table and excited to be able to use this dish for the gift as intended. Will definitely be ordering from here again— thanks to the help of Rafael!

I had purchased a virtual cooking class and it was not clear on the site if I needed the purchase 1 ticket for 2 for two people. I had reached out regarding the zoom link and the CS rep Carolina realized my error and refunded me for the extra ticket that I did not need to purchase. Most companies would have likely said nothing. I truly appreciate this refund and look forward to the class

I recently purchased a set of pasta bowls from Sur la Table and both arrived broken. I got in touch with customer service and Alma was very helpful. She went above and beyond to make sure I got the replacement bowls and they arrived in time for the event I purchased them for.