Jennifer M.

Booked in advance paying for specific time slot we needed. End of time slot approaches and no driver. We call driver. He says he is not coming until later and is, in our opinion, rude and unpleasant and unhelpful, and not someone we would want to trust with our stuff or feel comfortable with. We call customer service. Rep seemingly accidentally disconnects us but then phones back. She said driver cannot come as scheduled. She said she will refund us and phone us back to confirm refund completed. She never phones back. Then later we get a text saying driver on way? It was too late and we do not feel comfortable with this driver regardless. We phone back and with rep it is as if job is still on, no refund. More wasting of our time. After we explain this is not on, again, he says he will refund us in full and we will get an email confirming, although will take time before refund shows in our account. What an unpleasant, unprofessional, massive waste of time. I also now feel extremely uncomfortable that the driver has our address. Will never, ever, ever use this company again. AVOID. DON'T DO IT.

I've ordered so, so much from this place over years. Horrible, time-wasting experience today. Tried to place order. I put a lot of research into the various products, it was complicated. Noticed I had tons of points. Not simple to redeem but I did it. Site said would apply £25 credit to my order. It didn't. On chat now. Long, time-wasting pauses while I wait for customer service to respond. Their answer is to cancel my order and I have to redo everything. Ridiculous. Just issue me a credit for the voucher. Now what, I have to wait for a refund? Also, what is with the points system? According to website, I was supposed to get benefits from the level I was at - I've seen NOTHING. Won't be using them again. Most angry at time-wasting.

I ordered several items. Some arrived with no explanation for the missing items. I had to contact them. They responded that missing items were back ordered for several weeks. I said in that case please cancel those items. They refused, saying that once an order is placed it is locked' in their system and cannot be cancelled. I find this ridiculous. So they have my money in ransom. This is not customary and if I had known i would not have ordered. Distasteful at best. Will never use again and do not recommend.

The most horrible, ridiculously bad experience. I am one of many out of pocket with no plants. Despite a website that bears all the indicators of reliability, if you dig deeper you see that there is literally no method to contact this company other than an online ticket' system to which I have gotten no replies other than computer-generated responses. Just read comments on FB, Instagram, Twitter, all the review aired like this one. You've been warned. Avoid.