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Ordered a carving board 12/2/22. Great sale price and "in stock", fast forward 24 hours, received notice it is not in stock but should be by 12/7/22, fast forward again and get notified it won't be in stock until late December even though it is still listed on the website as "in stock". Called to see if I could change the delivery address since it is a Christmas present. Told I could but would need to pay full price. Feel its not a scam but a bait and switch. If you want something as a gift, order several months ahead. Will wait to receive the sale price, but Sur La Table will not get any more of my business. Not a unique store.
Products used:
Carving board. Gift that won't come on time. Did not want to cancel (this is the item recipient wanted) but not coming when it was supposed to.
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Vee (Skokie store) and Edward (manager customer service) are great an truly care about customer...
Hi Patricia, We apologize that you are having problems receiving your order. Please give our agents another chance to review your order... you may reach them at 317 559 2041.