Brian O.

We placed an order for Le Cruset cookware and when we put in our credit card information, it automatically placed the order, sending it to an incorrect address. Within minutes of placing the order we informed them of the issues via their "customer support" email. We called the next day to address the issue and they explained they could do nothing to correct the problem, acknowledging that the package would ultimately be shipped via UPS to the wrong address Their arrangement with UPS does not allow the customer to re-route the package, and Sur La Table explained on the phone they would not lift a finger to resolve the issue. Upon further correspondence with their customer service department they indicated that they would not issue us a refund for the purchase and they were perfectly content to keep our money, fully knowing we did not receive the package.