Susan B.

I ordered a coffee grinder and paid for expedited delivery for the same day as my grinder died. Received a notice that it was delivered but I did not have it and my ring door bell proved it was not delivered to my address. Called the store and was told they couldn't help and given the toll free number. After waiting 45 minutes on hold, I was told that they would follow up and get back with me by in the next morning. No offer to refund the $10 expedited delivery charge. Well needless to say, I never received any follow up communication from them. I went door to door in my neighborhood and found the package delivered to the wrong address, not even in the same number sequence. This purchase is my last from this company.

Great price and prompt order fulfillment. This is my second order with them!