Sur La Table

While the cups of boiling, pale-coffee colored liquid flooded the kitchen counter and floor, we wondered wildly - "What are we doing wrong?!?" and "What is the return policy at Sur la Table?!?" What a relief to hear Heidi on the other end of the Customer Service Line!
She was concerned, charming, knowledgeable, and helpful. Music to my hears, to hear Heidi assure me that yes, the machine was defective, if it was pouring out cups of steaming water, rather than the amount for one espresso. Yes, Sur La Table would refund the entire cost of the machine. No, they would not charge for shipping it back.
Thank you, Heidi, for your humor, and your help.

Customer service: I just placed a telephone order with Heidi. Taking a clue from the scouts, she was helpful, friendly, courteous - She verified all order information as we proceeded through the process. Her accuracy and attention to detail was most welcome. It was a pleasure doing business with her.

We had a paid-in-full reservation for their "Date Night" cooking class. On the day of the class, an emergency came up, so there was no way we'd be able to make it. I gave them a call to see what our options were and spoke with a wonderful representative named Sayne. After explaining the situation to Sayne, she put me on hold for a few minutes. I fully expected that a refund of any sort would not be given, since it was the day of the class, and was surprised when she came back with the great news that they would issue us a Virtual Gift Card in the full amount. We will be rescheduling our class in the near future and very much look forward to having a great experience!

Had trouble ordering on their website. Wouldn't accept the promo code.
But Cesar the customer service rep. Took my order as well as applying the promo code for the now discounted total. Yay! He was happily
willing to help me in anyway. Hope he answers my call the next time I may need C. S.

I signed up for a cooking class for me and my daughter. Unfortunately, I had to cancel because of my scheduling conflicts. Quick, easy, and professional customer service! I did cancel well in advance of the class, and I look forward to trying a class in the future.

Last week I had attended my first cooking class at Sur La Table at our local store. They had forgotten to email us the recipe prior to class as well as didn't provide us one during the class, so I had called our local store a few times to get the recipes, but never heard back. I emailed the customer service & Heidi (Customer Service Rep) was very quick & responded back to me with the recipes for the class within 24 hours! I took away the one star only because the class instructor/local store should have emailed or sent us the reciped during or prior to class but I loved their customer service via email. Thanks

My buddy, who is a bonehead, couldn't locate the date/time of the SLT cooking class he signed us up for, so I called their customer service number to get the missing information. I was not placed on hold or anything. Heidi just answered the phone, asked me for the order number and identifying info, and gave me the information we needed. Heidi was courteous and helpful, and confirmed the location of the cooking class as well. Really quick, seamless experience. Really professional customer service.

Upon opening my order of Nova Deruta Lemons Salad Plates and Cereal Bowls, I discovered two of the salad plates were the wrong pattern. A call to the customer service line was all it took. Heidi immediately rectified the problem, and two new plates are on the way. What a delightful experience! And, that's what will keep me going back to Sur La Table.

Received a chipped baking dish from Sur La Table and contacted customer service. I spoke to Heidi and she was wonderful in helping me since I was unable to provide rpoduct number. Within minutes I was informed to discard chipped product and a new one would be sent. No return needed. What a wonder company and wonderful staff! Ful

Super quick, very responsive and great customer service. I ordered 4 bowls and 1 of them has a blemish. I emailed customer service and Heidy was able to send me a new bowl. She sent me a new tracking number right away. Glad you guys have an amazing policy!

We had a situation come up and we unfortunately had to cancel the cooking class we had booked. The young lady on the phone was super helpful and was able to refund us the cost onto a gift card for future use. I'm really looking forward to the class, and glad to know they can be accommodating when plans change.

I ordered four items. One item arrived chipped. I called Customer Service and was greeted by Chris. Chris was amazing and offered a full refund or replacement without the hassle of returning the chipped item. This level of service is so refreshing. I will always be their customer as this level of service is fantastic.

Christ was very helpful and thorough in the exchange of my purchased item. He searched through my multiple accounts and information to be able to help me return my item in the easiest way. Thanks, Chris!

Toady I had to cancel a cooking class I had enrolled in. I called customer service and Heidi was very helpful taking my cancellation and credited my card. I look forward to attending another class in the future.

Just got off the phone with Heidy who helped me resolve an issue with a gift card. She was friendly, helpful, and quickly got me the information I needed to finish my purchase. Looking forward to getting the items I ordered - I love Sur La Table products!

The day of my scheduled cooking class, I was feeling under the weather and worried I had COVID. Ricardo in customer service was very considerate and helpful, wishing me a good outcome on my test and offering to cancel/refund my class so I could reschedule. I appreciate that option given elevated number of COVID cases at the moment. Thank you!

He was a little hard to understand on the phone but he was clearly helpful when one of was sick and couldn't make it to our cooking class. I am very grateful I got to chat with him. He clearly stated it was an exception and I completely understand. Thanks Chris!

My husband and I both just came down with COVID and couldn't make it to our cooking lessons tonight at Sur La Table. Heidi arranged a refund of our course fees even though it was less than the required 48 hours. She was so understanding and helpful!