Overview
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Getting my eas certificate was super easy. You fill out a few questions and two days later I got the email I was approved with my papers.
This experience had been so easy and fast. I can't thank for this service. This will make my life so much easier and my dogs will be happy.
Hello Christine!
We're so glad to hear that the process was easy and fast for you! It’s wonderful that this will make life better for both you and your dogs. Thank you for trusting us—we’re here for you whenever you need!
Worked great and got back to me fast. Was great that there were videos showing me what everything was and how to ise my esa
Hello Tyrel!
So glad to hear it was a smooth and helpful experience for you! We’re especially happy the videos made things easier — thanks for choosing us for your ESA support!
This process was quick and easy. It's amazing and feels good that I can take my animals with me to help with my anxiety and my stress level.
Information that was given and how quickly everything was approved was more than accurate. I was impressed the website was kinda hard. To navigate through it difficult at times but once I figured it out everything kind of went smoothly after that, I'm waiting now to get my Deluxe package. The best, the tag and all that other stuff that I ordered
Hello Jason,
Thank you for sharing your experience. We're truly sorry to hear about the difficult time you've been going through. We understand how much your dog means to you during this challenging period, and we're glad we could help you with the ESA process.
We're sorry the website navigation was a bit tricky, but we're glad everything went smoothly once you got the hang of it. We hope that the Deluxe package and all the items you've ordered help you and your dog feel more supported and comfortable as you navigate this tough situation.
If you have any questions about the status of your package or anything else, feel free to reach out to our support team at support@supportpets.com. We are here for you and wish you strength as you continue through this journey.
Getting signed up and getting my dog qualified. There's a simple and easy process which I do appreciate. Thank you so much for all your help.
I'm grateful to have done this with how the strict the housing market is. I'm glad I could get the assistance I need.
Hello Amber! We're so glad we could help you navigate the housing market and get the assistance you need! Having the right support makes all the difference. If you ever need anything, we're here for you!
Knowledgeable and very easy to follow. Now I can have better emotional experiences and emotional comfort.
Amazing fast and I didn't feel stressed by filling out the forms. And the added the PSD training! It's amazing, and in print so you can follow along with the video!
Hi there,
Thank you so much for sharing your experience and the meaningful story behind your journey with Bell and her incredible litter. 🐾✨ It’s clear how much love and care you’ve put into supporting both your own well-being and the veterans who’ve benefited from these amazing dogs.
We’re happy to hear the process was stress-free and that the PSD training materials were clear and easy to follow. It’s always our goal to make this journey simple and supportive for everyone.
For your 50% discount and to move forward with Bell’s PTSD certification, please feel free to reach out to our support team at info@supportpets.com. They’ll ensure you have everything you need to complete the process smoothly.
Thank you for your compassion and dedication—it’s truly inspiring. 🐕❤️✨
Amazing fast and I didn't feel stressed by filling out the forms.
So far so good. I wish we did not have to renew every year and keep paying more money, when we use this support very little since we do not travel much any more. But the process to renew was efficient and not just a rubber stamp. It was a thorough vetting with regard to my needs.
I appreciate that I'll be able to have my baby with me again! The personalized letter is written beautifully written and is personalized for me.
We're so happy to hear that! It’s our pleasure to provide a beautifully crafted, personalized letter that helps keep you and your baby together. If you ever need anything, we’re always here to assist.
Wishing you and your ESA the very best
Been using this service for years and I did try one other it didn't give the documentation I needed for housing so just waisted the money on that and immediately came back to support pets and will never use anything else. Was able to get the house I wanted and bypass the fees and pet rent with with supports and the other company I used would and didn't provide the necessary documents
Hello Chase,
Our pleasure! Your feedback inspires us to keep delivering excellence.
The entire process was super easy and stress free! The website was easy to navigate. Received a answer pretty quickly.
Hi there!
We're so glad to hear the process was smooth and that our team was able to confirm everything quickly for your second pet. It's great to know the experience felt stress-free and that you found our site and service helpful. We're here anytime you need us.
It took no time at all to receive my documents. It will be great to be able to have my emotional support animal with me.
Hi there Jorge!
We're happy to hear you had a fast and smooth experience! Having your emotional support animal with you can make such a difference. Thank you for trusting us, and let us know if you ever need anything—we're here to help!
The site is easy to go through. The price for the ESA is not expensive like other sites it is very reasonable.
HI Tracy!
We’re so glad you had a great experience and found the process affordable — that means a lot to us. Thanks for coming to Support Pets, and we’re here anytime you or your cat need anything!
I submitted my information and I actually received the ESA letter the next day! The overall experience was easy and user friendly!
Hi Delainey!
Thanks so much for sharing your experience—it’s great to hear how quickly everything came together for you. We're really glad the process was user-friendly and met your needs in your new state. Let us know if there's anything else we can help with moving forward.
Fast and easy. The communication was crystal clear and support pets helps you and keeps you informed every step of the way.
Hello Elizabeth,
We’re so glad to hear that — and big thanks to your coworker for the recommendation! 🙌
We work hard to keep the process smooth and transparent, so it means a lot to know you felt supported every step of the way.
Wishing you and your companion all the comfort and peace that comes with having real support at your side.
It was very easy to navigate through out the system. I am very grateful for how easy everything was.
Hello Ashley,
We really appreciate the 5 stars! It’s always our goal to make the process easy, fast, and stress-free — thank you for trusting us.
I loved how fast I received my documents, how easy the process was and how affordable support pets is!
Hello Grace!
Thank you for sharing your experience. We're happy to hear the process was quick, easy, and affordable for you. It's great that you came to us through a recommendation, and we're here if you need anything else.
It was alright, was really hard to navigate the websites and hard to stay in touch with customer service
Hello Allison,
Thank you for your honest feedback — we truly appreciate it. 💬
We’re glad to hear our team was helpful, but we’re sorry to hear you had trouble navigating the site and staying connected. That’s not the experience we want anyone to have, and we’ll absolutely take your comments into account as we work to improve.
We’re here if you need anything else — and thank you again for choosing us.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there! Thank you for sharing your experience.
We’re glad to hear the process was simple and convenient for you. Being able to handle everything online is one of the ways we aim to make things easier. If you need any further assistance, we’re here to help.