Overview
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I always renew with Support pets have never been denied taking Sugarbear on vacations or in restaurants anywhere I go
I love that my dog is certified now it makes my life so much easier but I do recommend that there will be a customer service number just in case. I was having troubles at first finding my papers and I wish it was a easier and faster communication system
It?has been wonderful and such a!big support for me. I can feel more comfortable taking her out with me more.
Hello Carol,
We're so happy to hear that this has been a wonderful support for you! 🐾💙 Feeling comfortable and having your ESA by your side can truly make a difference.
We also understand how difficult it can be to navigate traditional doctor’s appointments, which is why we strive to make the process as accessible as possible. We're glad you found our service helpful, and we’re always here if you ever need any support.
The process was super easy to go through. It's very user friendly and was within the timeframe I was quoted.
Hi Sarah!
Glad to hear everything went smoothly and matched the timeframe you were expecting. We’re happy the process was user-friendly for you. If you ever need anything else, we’re here to support you.
The service is amazing I would recommend it to anyone it was easy going through each step easy to understand
Very pleasant, easy to use and they really take care of you. They also really look at your information and help you the best they can
Hi Jessica!
Thank you for sharing your experience! We're so glad to hear everything felt smooth and supportive. It's our goal to make the process as easy and thoughtful as possible. We're always here if you need anything!
You charged me $134 all I wanted was the letter, where is the discounted price at? Not happy at all...
Great service! They responded super quickly and provided the best service possible. My pets and I greatly appreciate your service
I got my signed documents but the back and forth between my email and the website is a little frustrating
Hello Deylon!
Thank you for your feedback—we really appreciate you sharing your experience. We understand how switching between email and the website can feel frustrating, and we’re always working to improve the process. If you need help navigating anything or have questions, feel free to reach out to us at info@supportpets. Com. We're here to help make things easier for you!
My experience was the best I could get from a company like this and I was very pleased with how they handled my experience with them
Hello Luis,
Our pleasure! Your feedback helps us continue improving, and we’re always here to provide the support you need.
Everyone was extremely helpful; the process was easy. I was not stressed out by the process. All my answers and concerns were answered.
Hi Estefanie!
Thank you for sharing your experience. We’re so glad the process felt easy and that you got the support you needed every step of the way. It means a lot that you chose us based on positive feedback, and we’re honored to help you and your pet on this journey. We’re always here if you need anything.
Great service. It is really fast to receive the documents. It would be better if the fee could be cheaper.
Hi Dan,
We’re so glad to hear you had a great experience and found the process fast — that means a lot to us!
We totally understand that cost matters. Pricing varies depending on the options selected, but we work hard to keep everything affordable while ensuring the service remains secure, fast, and fully compliant.
Thanks again for your feedback!
I received everything promptly and before I had to turn it into the landlord. I already recommended it to 2 of my neighbors.
Hello Abraham!
We're so glad everything arrived in time and that the process exceeded your expectations. Thank you for recommending us to your neighbors—it means a lot! We're here anytime you need support.
Happy with the quick turnaround, not happy with its costing almost $50 more than was advertised with no additional stuff.
Hi Xandrya!
Thanks for your feedback. We're glad the process was quick, but we understand your concern about the pricing. Costs can vary based on the package and any add-ons selected during checkout. If you’d like us to take a closer look, feel free to contact us at info@supportpets. Com. We're here to help.
Very easy and fast. Was able to spend $100 dollars to get the papers needed instead of paying triple just to see my psychiatrist to get the papers
Hi Christopher,
We are glad to hear the process was easy and fast for you. Our goal is to provide an affordable and accessible solution for those who need legitimate documentation without the added stress or high costs. Thank you for trusting us to help you and your companion.
It was honestly a great and easy way to make this process easy to follow and came in just when I needed it.
Hello Eddie,
Our pleasure! Your success is what we aim to support every day.
This was super easy to fill out the info required and the process was very fast for approval and the documents. Highly recommend!
Hello Kimberly!
We're so glad to hear you had a quick, easy, and professional experience! Thank you for recommending us and for choosing our service. If you ever need anything, we're here to help!
I love the fact there's videos to guide you through the process down to before you access your approved letter
Hello Beatrice,
Our pleasure! We’re so glad we could meet your needs. Thanks for sharing your thoughts with us!
My experience was great, fast and helpful. Mistakes were corrected quickly and customer service was awesome
Hello Latoya,
We’re so glad to hear you had a great experience and that everything was handled quickly for you. Prince sounds like an incredible companion, and we’re honored to help make sure he stays right where he belongs—with family. Wishing you both lots of love and comfort together!
Super easy and approved fast. Great experience and have recommended to others that have furry friends
Hello Amanda,
Our pleasure! It’s great to hear that we’re contributing to your success.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Karah,
We’re so glad to hear that certifying your dog has made life easier for you! Thank you for your feedback about customer service. While we don’t currently have a phone line, we do offer email and chat support, which are efficient and designed to resolve issues quickly.
If you ever need assistance, feel free to contact us via info@supportpets.com or through the chat option on our website. We’re always here to help! 🐾💙