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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Super simple and easy process. Having social anxiety and not having to talk to anyone to get my dog certified was not a problem.
Easy, fast, flexible and with my social anxiety, I didn't have to make a call, or FaceTime, or make any type of interaction with someone.
I was able to get a renewal quickly after forgetting to previously renew to protect my peace and providing that protection for my dogs.
Thank you, CW, for sharing your experience. We're glad we could quickly help protect your peace of mind and keep your dogs safe. We’re always here to support you and your pets whenever you need.
I was disappointed that I didn't receive the documents and a tag physically. Just printing it off on my old printer does not look professional. Not much for $99.00. Will have to see if it's accepted at a hotel next week.
Hi Cheryl, thanks so much for sharing your thoughts. We completely understand wanting physical copies to look just right and will pass this feedback along to see how we can improve. If you have any questions or need extra support before your trip, feel free to reach out—we want everything to go smoothly for you!
It said like 89$. Then I am being told I've been charge 149$? Twice! I'm am in the middle of trying to get moved into a new place and now funds that I didn't have are tied up for 7 to 10 days. I only needed the documents. No idea what is going on?
Hi Lori B.,
Our support team will need to review your account directly since you were charged more than expected and saw duplicate charges. They can look into the billing issue and help resolve the holds you mentioned. Please reach out so they can assist you:
Email: info@supportpets.com
Live chat: www.supportpets.com
I was charged more than I was told can't get hold of anyone I can't get a answer about the money
On email they know nothing
I'm going to call my bank and dispute the charges
Hi Nancy H.,
We want to make sure this gets resolved for you. Since you were charged more than expected and haven’t been able to get clear answers, our support team will need to review your account directly and assist with the billing question.
Please reach out here so they can help you:
Email: info@supportpets.com
Live chat: www.supportpets.com
I've used Support pets for 2 years now and I've never had any issues. Super easy to use and easy to get your documentation. Everything goes off without a hitch!
Thank you so much for your continued trust and the positive feedback, Jordyn. We're delighted to hear your experiences have been smooth and hassle-free, and we'll keep working hard to make sure everything stays easy and efficient for you.
Good! The turn around time was quick! After answering some questions to see if i would be approved, the provider who worked my case provided exactly what i was needing for my residential stay!
Thank you, Nahketah, for sharing your experience. We're glad to hear that the turnaround time and support met your needs. Please feel free to reach out if you need anything else in the future.
I manage large construction projects and move every 2 years or so. My Australian Sheppard is always my companion. With ESA I have been able to stay in hotels and have all deposits for a dog in an apartment waived. As a veteran it's nice to know she can be with me wherever I travel.
Hi Matthew,
We appreciate you sharing that, and we’re glad your companion has been able to stay by your side through all the moves.
The process is very professional. Everything is very well done! Shout out to the everyone making this process very stress free!
Hi Brian! Thank you so much for your wonderful comments. We’re glad the process was stress free and everything met your expectations — Our team will be thrilled to hear your shout out!
The renewal process is relatively easy but can be confusing. I always feel like I am starting over like a new customer when I do renew each year.
Thank you for sharing your experience, Katherine. We're glad the renewal process feels relatively easy, and we hear you on the confusing parts—finding a way to make renewals feel smoother without starting over is something we're actively working to improve. Your feedback helps us create a better experience for every trip moving forward.
I definitely think if you're looking to get any of your animals ESA certified you should people do not understand. The role are fur babies playing in our lives and how much they come on nervous system to increase our mood and get us through our daily routine not only are they super cute. They are joy to have and we should appreciate them as much as they appreciate us
Maya, thank you for sharing such heartwarming thoughts about the powerful bond we share with our animal companions. We're grateful to have been able to make the process easy and helpful for you, and we're inspired by your appreciation of how deeply pets impact our lives. Your kindness reminds us why we do what we do every day.
This company is such a blessing to find! They made the process absolutely smooth as can be! Everything was very quick and efficient and there was so much information. Nothing was forgotten or left out.
Kandy, thank you so much for sharing your experience! We're delighted to hear the process was smooth and informative for you, and truly appreciate your kind words recognizing our efficient service. We’re always here to support you and your furry friends whenever you need us!
I renewed my esa, for months I recieved emails warning me my esa would expire in December and relentlessly asked to renew before my expiration. I waited until the sale because all year i was bombarded with solicitation.
Thank you, Jacob, for sharing your experience and feedback. We truly appreciate your honesty and will use it to improve how we communicate announcements without overwhelming our valued customers. We're grateful for your continued trust and look forward to serving you better in the future.
Applied for esa letters and got them in 3 days. Also applied for the esa tag and that came in a week.
The website is easy to navigate and the support has been awesome. Support Pets has so much to offer!
Hi Amie,
Thanks for the feedback. We’re happy to hear the site felt easy to use and that our support team has been helpful.
Feliz de poder tener mi perro hijo a todas partes
MuchÃsimas gracias, Shirley, por tus amables palabras y por confiar en nosotros como parte del viaje de tu dogajadororra. Si hay algo que podamos hacer para que tu experiencia sea aún mejor, ¡no dudes en hacérnoslo saber!
Getting my ESA letters was east and a breeze but I was charged more than what I was supposed to be and now no one will email me back to get this fixed. Definitely not super happy with the process this time. Costumer service has seemed to go down hill a little each year since I first got my pups certified.
Hi Hayley, I’m truly sorry to hear about the trouble you've had with your payment and the difficulty reaching our team. We value your loyalty and want to make this right; please reach out directly, and we’ll prioritize resolving the issue quickly so that your future experiences are a continued breezy success.
Very quick to generate my ESA letters for my quick turnaround move out/move into new apartment. I had accidentally added a package I did not mean to and they were very quick to respond and refund, no questions asked. 10/10 recommend, saved me over $1000 in pet fees.
Jess, thank you so much for sharing your experience! We’re delighted to hear our team helped make your move smoother and kept things quick and hassle-free. It means a lot that you highly recommend us—we’re always here if you need anything for your furry family members in the future!
The fact that you guys wanna open a different type of browser and then we have to reset our phones to have that type of browser to be our main browser and it's just so confusing and I feel unnecessary when it could just be through a regular browser, but that's just my opinion.
Thank you for your feedback, Jemma. We understand how Tech changes can feel confusing, and we’re continuously working to make user experience as simple and smooth as possible. Please don’t hesitate to reach out if you need any assistance navigating our website.
They was very fast and punctual had my approval in 30 some odd hours excellent no I can move into my place with no worries of extra fees
Thank you, Harry, for sharing your positive experience with the speedy and reliable service. We're glad everything went smoothly for you, and we're here anytime you need us to keep those worries eliminated. Your satisfaction encourages us to maintain this level of support.
Never felt so pressured! Thought the discount would be great but didn't save much! On a limited income & my ESA is needed but seems to not be enough, they push more expensive items NOT NEEDED after being an ESA client for multiple years! Sad its all about a Profit! If I didn't need the rectification I wouldn't renew! I feel pressured & harassed which is a crying shame for being a chronically ill person 23 years & counting! I trained my dog the first year i signed up! ESA dogs are not allowed at Publix even though I have paperwork, cards & a license but Walmart and other stores people bring their dogs in carts & strollers but disabled people are discriminated so Seriously what gives America? Sorry not a positive review! But its 100% HONEST!
Thank you for sharing your honest feedback, Susan. We’re truly sorry you felt pressured—that’s never our intention. We really value your trust and ongoing support, and will take your comments to heart as we strive to improve every day.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Nancy,
Thanks for sharing. We’re glad the process felt fast and simple for you.