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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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It was a little confusing at first and I had a mishap but it was quickly resolved
I would recommend to anyone. Service was fast and easy, and everything seems easy accessible and willing to help
Thank you so much, Christina, for your kind words and recommendation. We're thrilled to hear that our fast and easy service made a positive difference for you. We're always here to help and look forward to continuing to exceed your expectations.
I'm very happy with the process of getting my psychiatric service dog. My pittie is a gentle dog and listens very well.
Thank you so much, TobiRenee! We’re thrilled to hear that your pittie's journey with the psychiatric service dog process has been smooth and positive. If you ever need any further support or guidance, we’re always here to help.
This expereince was super fast. I went through the process and had all needs met within 48 hours. Now that what I called fastefficent customer service and satisfaction.
Hi Shila, thank you so much for sharing your amazing experience! We're thrilled the process was smooth and quick for you and your fur baby—helping our valued customers with alls needs in lightning speed is always our goal. Looking forward to supporting you again whenever you need us!
Excellent service and super fast even without paying the extra fastest option so I was surprised.This is my 2nd year renewing and all I can say is that pet support is the best.
Elba, thank you so much for sticking with us for a second year and taking the time to share your experience. We’re thrilled to hear the fast service rhythm caught you by surprise, and we’re glad the care you felt matched our effort. Your loyalty truly means the world to us!
I'm so pleased with the service I recommended a friend
Hi Natalie, thank you for your kind words and for recommending us to a friend! We’re thrilled to hear that you had a great experience and appreciate your continued trust. Looking forward to serving you both again soon!
I just got the documents, still have to get the supplies.
Hi Elizabeth,
We’re glad you received your documents quickly! With your ESA letter, your dog is legally protected for housing under the Fair Housing Act.
Thanks for the feedback.
Was super easy and fast to get this done, I wish I knew and had this a year ago.
I originally thought I was going to be paying $99 but for some reason I got charged $149. I don't know why?
Hi Ivonne,
Pricing depends on the type of ESA letter selected. If you have questions about your order, please reach out to info@supportpets.com
or use live chat at www.supportpets.com
so our team can assist you directly.
He helps me with so much and where im moving doesn't accept pets unless they're certified. Im so thankful to have run across this company. My only complaint is you have to renew yearly. There should be a 3 and 5 year option. Otherwise its been great so far.
Thank you so much, Kelly, for sharing your wonderful experience and trusting us to support you and your ESA on this important journey. We appreciate your thoughtful suggestion about longer renewal options and are actively exploring ways to make the process even more convenient. We're truly grateful to have you as part of our community!
I have used this service for the past two years and never had any issues.
THANK you so much for sharing your experience, Taylor! We're thrilled to hear you've relied on us for two years without any issues, and we truly appreciate your continued trust and support. Looking forward to keeping your furry friend happy and healthy for years to come!
I had a very easy and amazing experience. I used this for an apartment complex and I had no issues with them whatsoever.
Thank you, Lexi, for sharing your experience. We're glad everything went smoothly and truly appreciate you choosing us for this important step. We’re here to support you anytime you need!
Thank you so much, Aqil, for highlighting our quick turnaround time! We're delighted to hear the approval letter reached you promptly and appreciate your trust in us. Your satisfaction means a lot.
The registration and acceptance process was easy and instructions very clear to follow. Thank you for allowing me the opportunity to have my best friend by my side, it helps in more ways than you know.
Sandra, thank you so much for sharing your heartwarming experience! We’re truly grateful to support the bond between you and your best friend and appreciate your kind words more than you know.
Going through the process was super easy. I am so satisfied that I'm able to take Kevin wherever I need to.
Thank you, Brenda, for sharing your positive experience. We're glad the process was easy and that you feel confident taking Kevin wherever you go. We appreciate your support and look forward to continuing to assist you both in the future!
Son muy rápidos y antentos, la verdad era muy importante tener a mi cachorra como apoyo emocional y me llegó a tiempo sin ningún problema
I used this service because I have a dog over 50lbs that is my emotional support dog. My HOA does not want anyone to own a dog over 20 lbs even though I own the property. With these documents from support pets I am able to keep my dog.
Thank you so much for sharing how our service helped you with your important pet situation; we’re truly grateful for your trust and kind words. It means a lot to us to support special bonds like yours with your dog, and we’re always here if you need anything else. Wishing you many happy moments together!
Very easy to fill out & answer question very informative after approval easy to print ( if you had ink lol)
Thank you so much, Diane! We're glad you found the process straightforward and the information helpful. Hope you had plenty of ink for that print — looking forward to helping you again soon!
This was experience was fast and easy process. Wish I would have done it sooner.
Thank you so much, Andrea! We're thrilled to hear the process was quick and easy for you –delighted that you’re all set confidently moving forward. Leading happy moments like this for both pets and pet parents is what drives us every day!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your experience, Crystal. We're glad we could quickly resolve the issue and appreciate your kind words about our customer service. We look forward to continuing to support you and your pet’s needs.