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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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So far everything has gone quite easy! Just waiting for my dog's apparel!
It was quick and easy. I received my report less than 24 hours.
Sandra, thank you so much for sharing your experience! We're thrilled to hear it was quick and easy for you, and getting the report to you promptly is always our goal. We appreciate your trust tremendously and look forward to supporting you again whenever you need.
Contacted ycustomer service to redo new documents for my move and name change. They were very prompt in getting my new documents sent to me.
It was surprisingly easier than I was expecting to get these forms. We are on our way now to training class. Thank you again
Stacy, thank you for sharing your experience with us! We're so glad the process was smooth and that you and your pet are set to enjoy the training class. We appreciate you trusting us to help you both on this journey.
My husband and I are so pleased with the work to get our request approved so quickly. Being able to keep our new puppy with us in our rental means so much to us.
Thank you, Savannah, for sharing your positive experience. We’re glad our quick work helped keep your new puppy close with you—that means a lot to us. Wishing you and your puppy many joyful moments together!
Everything Has Been Positive and Beneficial. However, The Websites Could Use Work To Make Them More Functional and User Friendly. Someone Needs To Go Through The Websites and Find and Fix The Issues Or Create Work Arounds So And Create Exact Instructions For Access. I'm Not Trying To Be Rude, I'm Saying This To Make You Better and Less Frustrating For The Clients. Also, Someone Needs To Make Everything Cheaper For The Severely Limited Income So The Service and Products Aren't So Financially Painful For The Poor and Disabled Clients.
Clifford, thank you for sharing your positive experience and genuine feedback. We’re committed to improving our website’s functionality and affordability to better serve clients with limited incomes, ensuring that accessing our services is as smooth and affordable as possible. Your insights help us grow, and we truly appreciate your support in making these important changes.
Overall I felt like this process was much easier and much faster than I expected.
Thank you, Michael, for sharing your experience—it’s wonderful to know the process exceeded your expectations in both ease and speed. We’re committed to providing smooth and efficient service for every ESA whenever they need us. We appreciate your kind words and look forward to assisting you and your furry friend again.
Got exactly what i needed to ensure my dogs can live with me hassle free
Thank you, Andrew, for your enthusiastic feedback! We're thrilled to hear we could help make life with your dogs more enjoyable and stress-free. We look forward to supporting you and your furry friends whenever you need us next.
If you are looking for a quick way and an easy way to get the support documents that you need I would suggest this website to anyone who is looking for the above documents. They are fast and efficient.
Confused as to what I paid $110 for. I didn't check the box for the $99 annual fee, only box for assistance with $35.
Hi Carrie, thank you for sharing your feedback—we’re sorry for any confusion around the charges and want to make things right. Please feel free to reach out directly so we can review your account and clarify any questions you have. Your comfort and satisfaction mean a lot to us.
This was a recertification. I was familiar with the process and the website already. Although the recertification process did required the same as the initial paperwork.
Thank you so much for sharing your experience, Alessandra! We're thrilled to hear the platform felt friendly and easy to navigate, especially counting a second time around. It's a joy to support such attentive pet parents through the renewal process.
It was a very simple process and helped me get the certificate i needed in order to have my pet, who means so much to me and helps me in many ways
Thank you so much, Kierra, and we’re glad the process was easy and helped you get exactly what you needed to support your furry companion.
My son and daughter in law's house burned down a month ago. They lost everything including 2 of their kitties. They only had Hudson (dog) and Wheezy (cat)left. No insurance on the home, it was 100 years old, and they were updating it. Insurance would not cover because it was not up to code. They both were devastated and are still suffering from PTSD from the fire and losing their pets. The apartment they found to live in wanted $3,000 for pet deposit and monthly fees. My kids could not afford that and only caused them more stress. I found ESA and you saved them from having to make the decision to give their pets away. It was fast and customer service was so awesome. Thank you,
Hi Tina,
Thank you so much for sharing your family’s story. We’re truly sorry to hear about the loss your son and daughter-in-law went through — that’s heartbreaking. It means a lot to know that Support Pets could help lift some of the stress and allow them to keep Hudson and Wheezy with them. Our team works hard to make the process fast, simple, and supportive.
The process was very simple and I am very pleased with the professionalism and the service
Thank you so much for sharing your experience, Stacey! We're thrilled to hear the process was simple and that our team's professionalism and service met your expectations. It means a lot knowing your happiness with us, and we’re always here to help in any way!
Support pets was very helpful and quick to respond in getting my second pet qualified again also.
Thank you so much for your kind words, Lori! We're thrilled to hear we could help get your furry family member qualified quickly. Your support means the world to us, and we look forward to being here for you both anytime.
Estoy gratamente sorprendido como todo fue tan fácil y a la vez profesional.
FINA, muchas gracias por compartir tu experiencia tan positiva con nosotros. Nos alegra saber que valoraste la facilidad y la profesionalidad en nuestro servicio; siempre nos esforzamos por hacer que todo sea cómodo y confiable para nuestros clientes y sus peludos amigos. Deseamos acompañarte en futuras ocasiones con el mismo compromiso de calidad.
Well renewing last year seemed a whole lot easier, or maybe I just don't remember,, after paying the renewal fee, I received a code for Google wallet, and then after,, I probably received about 6-7 emails pertaining to renewing our ESA, it should be once you pay that's it, all the questions should be sent before you pay, I think anyways
Hi Louis, thank you for sharing your thoughts with us—your feedback is genuinely appreciated. We understand how a smoother and clearer renewal process is important and will definitely review how we communicate across stages to make things more straightforward moving forward. We’r4 grateful for your support and the opportunity to serve you better!
I wasn't sure what to expect and thought it would take someone with more tech experience than I have to get through this. But no! Support Pets made this so easy! They are very prompt with answers to questions and so thorough. Thank you so much! I can't wait to receive my dog's vest!
Thank you so much, Joanna, for sharing your experience! We're thrilled to hear that the process was easy and that our team could provide prompt and thorough support. We can’t wait for your dog to get that vest and bring lots of joy!
My experience with Support Pets has been generally good. One area for improved customer service would be an easy way to speak with Customer Service via telephone.
Thank you for sharing your feedback, Larry. We truly appreciate your support and will explore enhancing our customer service options to include easier phone access for smoother future interactions. Your input helps us improve, and we look forward to serving you better next time.
Too many up-sales offered. I do not want an ongoing monthly subscription to anything.
Hi CheraDee, thank you for your feedback. We completely understand how too many offers can feel overwhelming and assure you that it’s never our intention to push subscriptions—just to share options that might be helpful. We appreciate your honesty and will continue working to make our communication feel supportive, not salesy.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Ellen, for sharing such a comforting experience. We're thrilled to hear everything is going smoothly and are eager for your dog's apparel to arrive—please reach out if you need any assistance in the meantime!