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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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I was charged for 2 support vests last year but only received one. I couldn't find any way to get the 2nd vest mailed or get a refund on it. That's why I didn't buy anything additional this year besides ESA certificates.
I thought the renewal process would be easier since I'm a repeating customer had to go through everything all over again but it's still not too bad as long as it goes smoothly. I'm still waiting for my certificates to be e mailed
Great customer service thank you!
I feel happy with the outcome
Quick to answer, yet thorough. I received my forms in 24 hours.
We are so thankful to hear you found the ESA application process quick and simple. It is great to hear Support Pets has helped put your mind at ease. Peace of mind is a beautiful thing. ♥
Everything was so easy and convenient to follow and got to know some good news.
We are thankful to hear that you found the information on our website for Support Pets to be clear and easy to understand.
I think you guys are fantastic, and I can't wait to be able to take Loki with me everywhere and I no longer have to leave him behind...
Hi there! It is wonderful to hear our services will benefit you and your furry pal, Loki. Thank you very much for your kind comments and positive feedback.
I'm so thankful that I saw your ad on Facebook. One of the BEST things that ever happened. Kelly is so calming for me that I hardly notice my Anxieties. I appreciate having all the necessary documents that classify Kelly as an ESA. Thank You! Support Pets
It is great to know that Support Pets has been so beneficial to you and Kelly. Thank you so much for your continued support of our company and for your kind feedback.
Makes it easier to keep my companion. I can travel with him everywhere
Great website. Easy to follow. Service is fast and efficient.
We are thankful for your kind review of our company! We are thrilled to hear your experience with Support Pets was great. We hope to continue to exceed your expectations in the future. Support Pets is here for our pet parents and their furry pals!
It was easy to do. Questions were clear. I can't wait to get her stuff.
Thank you so much for your kind feedback and for choosing Support Pets! ♥
I really appreciate this service being available and being advertised before it's too late. Thank you for this opportunity!
Hello! We truly appreciate your kind comments! We are so happy to be of service to you and your furry pal(s).
This was very easy and quick to get an approval. I'm very excited to get all of my certified documents so I can comfortably take my dog anywhere.
Hi Janet! We are excited for you! ♥ Thank you for taking the time to leave a review and for choosing Support Pets!
Thank you for all that you do! Very pleased with prompt follow up and processing request.
It is our pleasure to serve our pet parents and their furry pals. Thank you for choosing Support Pets!
It has been a very nice experience without any major issues.
We appreciate your kind words concerning our company. Thank you so much for taking the time to leave a comment. Thank you, also, for choosing Support Pets! ♥
Hi my name is Yulisa. I'm so happy to be part of the support Pets. Because he's going to give me access to take my sage everywhere I want to go in travel can't wait to get it thank you so much Pets support
We are so happy to have you part of our ESA family! Thank you for kind comments!
Quick & easy to request & get approval for 2 of my dogs
You are very welcome! Thank You for choosing Support Pets! It means the world to us! ♥
Great customer experience! Easy quick and what I truly needed and appreciate due to medical condition.
We are so thankful to hear your experience with Support Pets was great! We hope to continue to exceed your expectations in the future. Thank you for supplying us with such great feedback. ♥
Thank you again for registering Mimzy this year she has been with you since 2006, Mandy is new and will always be registered with you. Thank you for your wonderful service you are the best.
It is wonderful to hear our services have been so beneficial to you and your furry pals, Mimzy and Mandy. Thank you very much for your kind comments and continued support of our company. It means the world to us! ♥
It was very easy process for a aportunity so you can feel at ease knowing you are not alone and your best friend is always by your side
Hi there! It is wonderful to know our services have been so beneficial to you and your furry pal. Thank you very much for your kind review and continued support of our company. ♥
So far, everything has been professionally done. I have read good reviews and have no complaints.
Thank you very much for your kind review of Support Pets. We are grateful for your business.
Everything was super easy and upfront very secure and all customer service were very responsive and super helpful. I thought it was a scam at first but I got all my proper documents and approved by my apartment
We are so happy to hear that Support Pets could be of service to you. Thank you for taking the time to leave a comment. It sounds like your pup is an amazing companion!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there! We are happy to hear your experience with our Customer Service at Support Pets was great. We hope to continue to exceed your expectations in the future. Your repeat business means the world to us!