From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I answered questions about my mental health and my ESA and why I need her and I was prequalified then the doctor approved and wrote my ESA letter. This process was quick and easy and Support Pets made sure to include all letters I need and offered to help with anything I may need in the future I lol forward to experiencing those services if needed. Thanks Support Pets.
Not being able to have my ESAs with me is a horrible feeling. When I found the Support Pets website, it explained everything. The questions were easy to answer, and the service is very prompt and efficient. I am going to be a customer for life.
Stephanie, thank you so much for sharing your experience—we’re truly honored to support you and your amazing companions. Hearing that the process was easy and prompt means the world to us because making things simple for families like yours is what drives everything we do. We’re excited to have you with us for the long haul!
The process was easy and quick. I really appreciate that being a senior. I am not savvy on the internet as I would like to be. The cost for 2 babies was the price of one which really helps anyone on a fixed income. It was very quick. Just over 24 hrs my documents were in my email. Thank you so much for everything. B.Jones Texas.
Thank you so much, Barbara, for sharing your experience. We're happy to hear the process was simple and timely, and that the pricing worked well for your budget. It’s truly our priority to make sure every pet parent feels supported and cared for.
I had two different occasions, had answered the doctors questions and I have already paid my fee and I still haven't received my papers my documents so hopefully soon I will receive them I hope
Hello Suzanne, thank you for your patience and for letting us know about the delay in receiving your documents. Our support team can check on your order right away—please email support@supportpets.com or visit www.supportpets.com so they can get this resolved for you.
Very easy to use had a great experience with support pets.
Got my verification in the time line they provided!
Very happy with the customer service and experience
Phillip, thank you so much for your kind words! We’re thrilled to hear that the verification process was smooth and that our support team could help. It’s wonderful customers like you who make what we do so rewarding.
Being able to have my cat as my emotional support animal is such a relief. It is so quick! This experience was amazing, I wish everything else was this easy.
Hi Jennie, thank you for sharing your experience and kind words. We're delighted to have made the process smooth for you and your cat – it means a lot to hear this made such a positive difference! We’re always here to help should you need anything in the future.
It was very easy to apply and really took very little time. All in all a good experience.
Thank you so much for sharing your positive experience, Donna! We’re delighted the process was simple and time-saving for you, and we’re here to continue making things easy and enjoyable whenever you need.
E, thank you so much for sharing your experience! We’re thrilled to hear we made the document process easy and look forward to assisting you and your pet in the future. Your recommendation means a lot to us!
Easy to understand what is needed from me as the pet owner in order to complete the certification.
Maria, thank you so much for sharing your positive experience. We're delighted to hear that our process was clear and easy to follow—making things simple for pet owners is always our goal. Your thoughtful feedback means a lot to us!
Quick and easy process. I am relieved that now my cat can stay with me in my apartment because of Support Pets.
Mia, we're so glad to hear the process was quick and stress-free for you and your cat! It means the world that we could help you stay connected with your furry friend. Thank you for sharing your positive experience!
Quick, responsive, and very easy to understand. Saved me thousands and made life easier
Thank you, Isaac, for sharing your experience! We're glad to hear everything was smooth and could make a meaningful difference. We appreciate your feedback and look forward to supporting you again in the future.
So far, we are extremely happy with the help and services that we've received. The time that I sent a text requesting help, I received a Rep right away and my issues were promptly handled. Thank you
Camille, thank you sincerely for your kind words and for recognizing our team's responsiveness. We are delighted to hear your concerns were quickly resolved and look forward to supporting you whenever you need us in the future. Please don’t hesitate to reach out again—we’re always here to help!
Fast service. Very informative. I would recommend to friends and family
Katheryn, thank you so much for your kind words about our fast and informative service. We're grateful for your recommendations and look forward to helping you—and anyone you send our way—whenever needed. If there’s ever anything more we can do, don’t hesitate to reach out!
Support pets was super easy and i got my documents writhing 24 hours thank you!
Cindy, thank you so much for your kind words and great feedback! We’re glad to hear the process was smooth for you and had the documents ready quickly. Please don’t hesitate to reach out if there’s anything else you need!
I was skeptical about using a service online but you have made this a seamless process
Thank you so much for your kind words, Gregory! We're delighted to hear that the process felt seamless and put your mind at ease—making things easy and comfortable for you means a lot to us. Looking forward to continuing to support you and your furry family members!
I Love it and so easy to used, I'm a deaf ladie and everything was very helpful.
Thank you so much for sharing your experience, Ida! We're delighted to hear that our service was easy and helpful for you, and we truly appreciate you choosing us. Your thoughtful feedback inspires us to keep making a difference for all visitors.
I followed the easy instructions; paid the fees and registered my Chihuahua.
Ruth, it’s wonderful to hear everything went smoothly with registering your Chihuahua! Thank you for trusting us to make the process easy and straightforward—that difference means a lot. Each happy pet and pet parent brightens our day!
Although I received the documents online I understood that it
Should receive the paper copy and I also paid for the vest which I haven't received either. Can you help with that please? Thank you
Hello Elma,
I’m glad to hear you received your documents online, but I understand you’re still waiting on your vest and paper copy. Our support team can look into your order and make sure everything gets to you. Please email support@supportpets.com or visit www.supportpets.com to reach them directly.
I appreciate how quickly the process went. I would recommend to anyone looking for ESA information.
Thank you so much, Stephanie, for your kind words. We're glad the process was smooth and that you feel confident recommending our services to others. We truly appreciate your support.
My experience was super easy and I was able to get all the information I needed to get my pets registered!
Hi Elizabeth,
Thank you for sharing your positive experience! We're thrilled to hear that the process was easy and you had all the information you needed—making things stress-free for you and your pets is always our goal. Looking forward to helping you again anytime!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Aliece, thank you so much for sharing your experience! We're thrilled the process was smooth and that you feel supported – we're here whenever you need us. Your trust means a lot, and we look forward to assisting you again in the future.