Overview
Support Pets has a rating of 4.7 stars from 12,739 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Support Pets most frequently mention customer service, easy process and great experience. Support Pets ranks 1st among Pets sites.
Instant Feedback
You offered 50% off and charged full price. Sent me numerous emails saying my docs were ready to download. Could not log in to do so and never got a response from customer service. Tried many times
This my second year,it has been a pleasure, documents showed up on time as promised, I take my dog into restaurants, hotels in and out of state,stores,thank you again,
Hi there Raymond! We're so happy to hear that you've had a great experience for the second year in a row! It's wonderful that your documents arrived on time and that you've been able to enjoy time with your dog wherever you go. Thank you for trusting us, and we truly appreciate your support. Wishing you and your furry companion all the best!
Epic Element makes my life complete. Thank you for giving me away to have her around most all of the time. We enjoy the animal community. I feel safe.
Hello Sunshine!
We're so happy to hear that Epic Element brings so much joy and security into your life! Having your support animal by your side makes all the difference, and we're glad we could help make that possible. Thank you for trusting us, and if you ever need anything, we're here for you!
It's as easy as possible because I was able to get it done 😂 times a 61 year old woman who has no idea what she is doing on the phone or Internet! You
Hello SunSiaARai!
Thank you for sharing that. We're so glad the process was easy for you, especially navigating everything on your phone. It means a lot that you chose us, and we’re happy the ad helped point you in the right direction. We're always here if you need anything.
I've used this service for a few years now. It's very simple to fill out and quickly get approval. Best of all I'm able to keep my fur babies with me.
Hello Kevin,
Our pleasure! It’s rewarding to be part of a process that’s working well for you.
Quick fast and easy the best service for registering your lovely furry fronds as ESA could not be a better quicker experience without your help! Thank you!
Hello Jonah!
Thank you for the kind words. We're so glad we could help make the process easy and fast for you, and that your puppies can stay by your side in your apartment. It's wonderful to hear how they're helping support your well-being—we’re always here if you need anything else.
Great service overall. I gave a 4 star because I felt that the push for additional benefits wasn't needed. I appreciate the offer if added benefits provided but did feel that it was being pushed. Although the benefits provided here are really good ones. I'm happy to have my dog registered and the process was easy. Thankful for this service
Hello there! Thank you for your honest feedback!
We’re glad to hear the process was easy and that you’re happy with your ESA documentation. Your insight about the additional benefits is valuable, and we’ll keep it in mind as we work to improve the experience for everyone. It’s wonderful that you found us through your search, and we’re grateful you trusted us to help with such an important step. Wishing you and your dog many happy and peaceful moments together!
Everything came in, but the harness is too small even though it shows according to his weight. He is Australian shepherd and beagle mix. *******552 let me know what I need to do
Hello Terry,
We’re glad to hear that everything arrived! 😊🐾
If the harness size isn’t the right fit, we want to make sure you get the correct one. Please reach out to our support team at info@supportpets.com or use the live chat on our website for assistance with an exchange or solution.
Be sure to include your order number and any details about the fit issue so we can help as quickly as possible.
Easiest process ever, incredibly responsive team. Received the approval letter within 24 hours and they sent multiple emails to ensure I received them.
Hi there Saylor!
Thank you for your feedback! We're so glad the process was smooth and that our team was able to assist quickly—especially with adding your second pet. We're always here if you need anything else!
So far, so good. The application was effortless to fill out. Thank you very much!
I haven't received my Support Pet ID
I haven't received my card yet.
Everything is very fast and stress-free! Clear and simple! I also ordered equipment for the dog! We are going on a trip soon, we will see how it all works!
Hi Tetyana,
We're so happy to hear that your experience was fast, stress-free, and simple! 🐾💙 It’s great that you also got equipment for your dog—perfect timing for your upcoming trip!
We hope everything goes smoothly, and if you ever have any questions or need support along the way, we’re always here to help. Safe travels to you and your furry companion!
Fast and easy! I have been debating about getting my cats their ESA letter but thought it would be too much of a hassle. After going through this process, I wish I had done it sooner!
Hi there!
Thank you for sharing! We're so glad the process turned out to be easier than expected—and even better that your sister recommended us! It's wonderful to hear your cats are now officially recognized as your ESAs. We're here anytime you need support!
Request the vest. This service is a wonderful tool for individuals like me needing the emotional support of their furry companion while trying to function in the public society.
I was charged way more than the website says. Sent a message and had no response
They did come through with the registration though, so that's a huge plus
Hi Dave!
We're sorry to hear about your experience and any confusion regarding the pricing. We want to ensure you get the assistance you need. Please reach out to our customer support team via live chat on our website at https://www.supportpets.com or by email at info@supportpets.com for further clarification. We're glad to hear that you received your registration and appreciate your feedback!
As someone who was diagnosed with anxiety and my dogs are the ones to make me feel calm and relaxed. It's amazing to have my babies around with me at all times. Definitely recommend to those that suffer from depression/ anxiety and find comfort with their pets by their side. I say to request that ESA paperwork through Support Pets and get a response in less than 48hrs, to have your furbabies with you during hard times.
Hi there Haven!
Thank you for sharing your experience. It's powerful to hear how much comfort your dogs bring you, and we're so glad we could help make it easier for you to keep them close. Your words will surely encourage others who are going through similar challenges. We're here anytime you need support.
It's so worth it I don't have to leave my lil friend behind,, he goes everywhere with me, from grocery shopping to vacations even a night out to eat dinner,, it's quick and easy I will continue to use support pets for Asa I live
Hello Ashley,
Thank you so much for sharing your experience! 💙 We're so happy to hear that you're able to take your little friend with you wherever you go—from errands to vacations to dinner out. That kind of companionship makes every day better!
We're honored to be part of that journey and so glad you found us through a recommendation. Thanks for trusting Support Pets—we're here for you and your pup for as long as you need us!
I needed this done asap and they came through almost the same day! A little pricey- but what isn't now? Overall, it was a wonderful experience. I would recommend to family/ friends in the future.
Hello Sarah!
We're so glad we could provide the fast service you needed! We understand that costs can add up, and we truly appreciate your trust in us. Thank you for your kind words and for recommending us to your family and friends. If you ever need anything, we're here to help!
I had amazing experience with the team! After I submitted a request for one pet, I forgot to add my other one, so I email to get my other pet added and it was such a nice, smooth addition. No problems at all! Thank you so much!
Hello Justine,
Thank you so much for sharing your experience! 😊🐾 We're thrilled to hear that our team made the process smooth and hassle-free for you. Making sure both of your pets were included was our pleasure!
We understand how important Emotional Support Animals (ESAs) can be for managing anxiety, and we're so glad we could help you get the documentation you needed. If you ever need anything else, we’re always here for you.
I wasn't too sure what to expect when I signed up, but I quickly learned that there is a lot of information that is useful. I have suffered from moderate to severe anxiety and depression all my life and being able to have and get my pup trained is a life changer for me. I am so thankful I took the time to invest in this opportunity
Hello Wendy!
We're so glad to hear that this has been a life-changing experience for you! Having the right support and information can make all the difference, and we're honored to be a part of your journey. If you ever need anything, we're always here to help!
My ESA experience was really good overall. It did not take long to receive my documents also the videos and steps were very helpful. I had to contact customer service regarding the products and about the bundle offers and the live chat representative was easy to speak with. The only the thing I would like to be able to do is speak with is a person by phone and would recommend a phone number I was not able to find one.
Hi Carrie!
Thank you for sharing your experience! We're happy to hear that the process was smooth and that our resources were helpful. We appreciate your feedback about phone support and will take it into consideration. If you ever need assistance, our live chat and email support team are always here to help. We truly appreciate your trust and recommendation!
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there! Thanks for your review
We do not offer a price and charge a different amount. We do have many different prices and bundles. You can check all of those while purchasing or you could contact our customer support team and a representative will check and assist you. We work 24 hours and ALWAYS reply back, so please just keep in touch.
Here are our contact options:
Send an e-mail to info@supportpets.com
Or click the "chat" on our website.
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