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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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I was very surprised at how fast I received the documents for Daisy may.
However though I did send an email asking if the price that I paid was for both my dogs because when I sent the initial paperwork I had both dogs names on the paperwork.
I received an email back saying that Sophie was added but no document came with her name on it or an answer if the price paid was for both or if it was more
Overall, a quick and easy process -- I received my ESA documents within about 3-4 days! The customer service team promptly made revisions to my forms. My only feedback is that my referall code would not work when given to a friend who also wanted to purchase an ESA document from this same website.
We are glad that you have a great experience with our services. Thank you for your support, and for trusting our company with your ESA needs!
Good experience with getting documents for my move to another apartment complex.
We are glad that you have a great experience with our services. Thank you for your support!
Have not needed to use it yet. I will let you know how it goes when I do use it.
Thank you for using our services, and we hope you find them beneficial.
We have been wanting to move but could not find a apartment where we can have our dog having these documents means I know I can move anywhere and have my ESA dog with me
Thank you for choosing Support Pets and for providing feedback on our website! Please do not hesitate to contact our customer service if you have any questions.
Awesome Awesome Awesome Awesome Awesome Awesome Awesome Awesome Awesome Awesome Awesome Awesome Awesome Awesome Awesome Awesome
We are glad to know that you are satisfied with our services! That’s exactly what we strive to achieve!
I am very happy I was able to register both of my kitties, over the years they got me thru difficult times and it took me a couple of years after I was told I could register them. I am very happy I did and now we can go anywhere together.
We always strive to provide an easy and fast experience for our valued customers, and we are happy to know you weren't inconvenienced by our process! Thank you.
I needed some data quickly prior to receiving my documents & was emailed that my pup was indeed covered.
Thank you! We don’t want our customers to wait, so we respond as quickly as possible. Thank you for supporting us.
Thank you so much for your kindness! We will continue to improve so our partnership continues for many years!
Everything was fast and efficient, very good service, I would recommend this to everyone
It is our pleasure to be of assistance and provide you with excellent service. Thank you for supporting Support Pets.
Overall, the entire process was streamlined I appreciate having been presented with an email, physical card and materials.
Your time is valuable to us, that's why we aim for a fast, easy, and hassle-free transaction. Thank you for supporting us!
The timeliness was quick. I got everything that I paid for. My only issue is that the ID card is incorrect. My name is wrong and my dog's name is wrong. The certificate has it all spelled correctly (correct name and gender of myself and my dog). I don't understand how this could of happened. I will be contacting the company to get it corrected. If that had been correct I would of given 5 stars!
Thank you for your trust! We don’t want our customers to wait, so we try to deliver the package as soon as possible.
It's awesome. I love it. The harness fits perfectly. I take him everywhere now.
We are glad that you have a great experience with our services. Thank you for your support, and for trusting our company with your ESA needs!
It was okay which I had more information on the process
Thank you for using our services, and we hope you find them beneficial.
I have thoroughly been pleased about being able to have my cat with me whenever I need her.
Nothing can be more meaningful than being with our ESA, and we are glad that we can be of assistance, thank you for your trust!
Perfect! Thank you for helping. Would order from again
Thank you so much for your kindness! We will continue to improve so our partnership continues for many years!
I received my ESA documents very quickly and had no issues when giving them to my property manager!
Your time is valuable to us, that's why we aim for a fast, easy, and hassle-free transaction. Thank you for supporting us!
I got my documents within 48 hours but when I tried to exchange the vest they never sent one
It was a pleasure to work with you organization. I will look forward to working with you in the future.
It is always our pleasure to make your dream into reality of having a meaningful life with your ESA, thank you for your trust.
Very well, i was really happy with my experience. Thank you.
Thank you for trusting us with your ESA needs! We are looking forward to a longer partnership with you!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your trust! We don’t want our customers to wait, so we try to deliver the package as soon as possible.