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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
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Support Pets made it easy for me to register both of my dogs as ESA. Without the ESA registration I wouldn't have been able to keep my dogs and that absolutely would have been detrimental to my mental health!
My application was received and processed completely as promised. I would recommend support pets to anyone. Take your time and read the documentation and the process.
Thank you! Your convenience always matters to us, and we're glad to be of assistance.
It's great to be able to take them wherever I want very calming for me
Cats are lovely! Nothing can compare to the comfort our ESA can provide. Thank you for using our service.
I appreciate how the experience of getting the documents was quick and painless. I was actually suprised at the speed I was able to get them. The only hang up I have is that when ordering the papers, I had to click through a seemingly endless amount of promotional material practically begging me to buy all the extra merchandise I did not want. Otherwise I would recommend Support Pets to other people looking to get ESA documents.
We’re always working hard for your experience to be smooth and easy, and we are glad that you have had a great experience with our services. Thank you for your support!
They really helped me with making my dogs ESA's for when I became stressed out or overwhelmed in my day to day life
We're glad that you have great experience with our services. Nothing can be more meaningful than being with our ESA, and we are glad that we can be of assistance, thank you for your trust!
I registered my pets all went well haven't had a chance to see how well it works yet
Thank you for using our services, and we hope you find them beneficial.
Thank you! We don’t want our customers to wait, so we respond as quickly as possible. Thank you for supporting us.
I received everything and have no problems with my pets anywhere
It is our pleasure to provide our valued customers with great service. Thank you for trusting us.
Awesome! Quick and simple! I recommend this services to everyone. Hassle-free and at your own paste.
We're glad to know of your experience with us. It is always our pleasure to provide you with efficient and excellent service. Thank you for trusting Support Pets.
I did receive all the documents and the card. I am just waiting to receive the vest.
Thank you for using our services, and we hope you find them beneficial.
I was charged $147 and $77 on July 10. I had to call 3 times and I finally got my documents Aug 12
Support Pets made it super easy to register my pets as ESAs, and my landlord accepted the documents without any issues. Would recommend.
We're glad that you find our services beneficial and prove that our service is legitimate, thank you. Your rating is important to us, it would be lovely if we get a 5-star rating, thank you.
Got my pups paper work in less than 2 days - thank you!
A fast, easy, and hassle-free transaction is what we want our valued customers to experience with us, thank you for supporting our services.
I am glad to have your support now me and my two dogs can remain in peace knowing we can stay together any where we are thank you. I am recommending this service to anyone and especially my friends.
ESP always takes time with me, but my vest should of been medium not small so I do need help with that thanks
Nothing can compare to the comfort our ESA can provide. Thank you for choosing Support Pets for your ESA needs.
It is our pleasure to be of assistance and provide you with excellent service. Thank you for supporting Support Pets.
Applied for a ESA for my dog due to high stress levels, anxiety, and some health issues. I received the documents within a 1-2 days. I recommend Supportpets.com to everyone
We are delighted to be of assistance to you and your ESA, thank you for trusting us! A fast, easy, and hassle-free transaction is what we want our valued customers to experience with us, thank you for supporting our services.
I emailed customer service regarding a request from my landlord. They needed an individual letter for each of our pets, instead of we got one letter, listing both pets. It took a couple of days for customer service to answer, and s few more days to get what I needed. I guess there's a lot of people like me, asking for things they need.
I received my documents really quickly! The process was super easy to do.
Thank you! We don’t want our customers to wait, so we respond as quickly as possible. Thank you for supporting us.
I was grateful to be able to have my dogs licensed as ESA. Thank you
Thank you so much! We are happy to know you enjoy our services.
Answer: Hi there! We do offer financial aid, and you can select it right before checkout — just look for the small box you can tick to apply the discount. If you need any help finding it, we're always here to assist! Send an e-mail to info@supportpets.com Or click the "chat" on our website. Count on us
Answer: Hi there! Thanks for your questions, Bonnie It is necessary to contact our customer support. They will check your account, profile, purchases and then provide details in order to clarify and assist you. Send an e-mail to info@supportpets.com Or click the "chat" on our website. Count on us
Answer: Hi there! We have all the prices and items on our main page. Here: https://www.supportpets.com/prices
Answer: Hi there Please don't hesitate to contact our customer support team—they will guide and assist yo and are always happy to help. Send an e-mail to info@supportpets.com Or click the "chat" on our website. Count on us
Answer: Hi there Please don't hesitate to contact our customer support team—they will guide and assist yo and are always happy to help. Send an e-mail to info@supportpets.com Or click the "chat" on our website. Count on us
Answer: Hi there Please don't hesitate to contact our customer support team—they will guide and assist yo and are always happy to help. Send an e-mail to info@supportpets.com Or click the "chat" on our website. Count on us
Answer: Hi there! We have many items, bundles and prices. The cost depends entirely on what you want to buy. Here is our main page with a few prices: https://www.supportpets.com/prices If you have more questions or any doubts, please just contact us and a representative will always be there to help you. Send an e-mail to info@supportpets.com Or click the "chat" on our website. Count on us
Answer: Hi there! We have many items, bundles and prices. The cost depends entirely on what you want to buy. Here is our main page with a few prices: https://www.supportpets.com/prices If you have more questions or any doubts, please just contact us and a representative will always be there to help you. Send an e-mail to info@supportpets.com Or click the "chat" on our website. Count on us
Answer: Please note that ESA laws apply only within the United States. Once you're flying internationally, including to the UK, airlines are not required to recognize emotional support animals under the same rules. Because each airline sets its own policies for international travel, the best next step is to contact your airline directly. They'll be able to explain what documentation is needed, any fees, and whether your ESA can travel in-cabin or must follow standard pet travel rules. Safe travels to you and your pup!
Answer: Hi there! The prices are on the on our website. Here: https://www.supportpets.com/prices If you have any doubts or questions, please contact our customer support, we're always there to assist. Thank you!
Thank you for your feedback. We hope our partnership could last for years.