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Support PetsReviews 16,108

4.7

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From the business

Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.


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Support Pets Reviews Summary

The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.

This summary is generated by AI, based on text from customer reviews

service
3,211
quality
1,493
This company responds to reviews on average within 5 days

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55,733 reviews

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Massachusetts
1 review
0 helpful votes
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Life saver
August 22, 2023

Support Pets made it easy for me to register both of my dogs as ESA. Without the ESA registration I wouldn't have been able to keep my dogs and that absolutely would have been detrimental to my mental health!

Date of experience: August 22, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for your feedback. We hope our partnership could last for years.

Alaska
1 review
0 helpful votes
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Completely without issue
August 22, 2023

My application was received and processed completely as promised. I would recommend support pets to anyone. Take your time and read the documentation and the process.

Date of experience: August 22, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you! Your convenience always matters to us, and we're glad to be of assistance.

Texas
1 review
0 helpful votes
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Cats
August 22, 2023

It's great to be able to take them wherever I want very calming for me

Date of experience: August 22, 2023
Mary Ann G. — Support Pets Rep
over a year old

Cats are lovely! Nothing can compare to the comfort our ESA can provide. Thank you for using our service.

Arizona
1 review
0 helpful votes
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I appreciate how the experience of getting the documents was quick and painless. I was actually suprised at the speed I was able to get them. The only hang up I have is that when ordering the papers, I had to click through a seemingly endless amount of promotional material practically begging me to buy all the extra merchandise I did not want. Otherwise I would recommend Support Pets to other people looking to get ESA documents.

Date of experience: August 22, 2023
Mary Ann G. — Support Pets Rep
over a year old

We’re always working hard for your experience to be smooth and easy, and we are glad that you have had a great experience with our services. Thank you for your support!

Idaho
1 review
0 helpful votes
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Great
August 22, 2023

They really helped me with making my dogs ESA's for when I became stressed out or overwhelmed in my day to day life

Date of experience: August 22, 2023
Mary Ann G. — Support Pets Rep
over a year old

We're glad that you have great experience with our services. Nothing can be more meaningful than being with our ESA, and we are glad that we can be of assistance, thank you for your trust!

Missouri
2 reviews
0 helpful votes
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Support Pets
August 22, 2023

I registered my pets all went well haven't had a chance to see how well it works yet

Date of experience: August 22, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for using our services, and we hope you find them beneficial.

Florida
1 review
0 helpful votes
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Quick response
August 22, 2023

Thank you for fast service
I had my letter within 48 hours

Date of experience: August 22, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you! We don’t want our customers to wait, so we respond as quickly as possible. Thank you for supporting us.

New Jersey
1 review
0 helpful votes
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Great service
August 22, 2023

I received everything and have no problems with my pets anywhere

Date of experience: August 22, 2023
Mary Ann G. — Support Pets Rep
over a year old

It is our pleasure to provide our valued customers with great service. Thank you for trusting us.

Illinois
1 review
0 helpful votes
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Excellent Experience
August 22, 2023

Awesome! Quick and simple! I recommend this services to everyone. Hassle-free and at your own paste.

Date of experience: August 22, 2023
Mary Ann G. — Support Pets Rep
over a year old

We're glad to know of your experience with us. It is always our pleasure to provide you with efficient and excellent service. Thank you for trusting Support Pets.

Ohio
2 reviews
0 helpful votes
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I received all my documents
August 22, 2023

I did receive all the documents and the card. I am just waiting to receive the vest.

Date of experience: August 22, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for using our services, and we hope you find them beneficial.

Nebraska
1 review
0 helpful votes
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Charged twice
September 21, 2023
Updated review

I was charged $147 and $77 on July 10. I had to call 3 times and I finally got my documents Aug 12

Date of experience: August 22, 2023

Easy to renew
July 9, 2023
Previous review

Easy to renew

Date of experience: July 9, 2023
California
1 review
0 helpful votes
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ESA Documents Accepted by Landlord
September 21, 2023

Support Pets made it super easy to register my pets as ESAs, and my landlord accepted the documents without any issues. Would recommend.

Date of experience: August 22, 2023
Mary Ann G. — Support Pets Rep
over a year old

We're glad that you find our services beneficial and prove that our service is legitimate, thank you. Your rating is important to us, it would be lovely if we get a 5-star rating, thank you.

Michigan
1 review
0 helpful votes
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Quick and easy
August 22, 2023

Got my pups paper work in less than 2 days - thank you!

Date of experience: August 22, 2023
Mary Ann G. — Support Pets Rep
over a year old

A fast, easy, and hassle-free transaction is what we want our valued customers to experience with us, thank you for supporting our services.

Missouri
1 review
0 helpful votes
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The girls
August 22, 2023

I am glad to have your support now me and my two dogs can remain in peace knowing we can stay together any where we are thank you. I am recommending this service to anyone and especially my friends.

Date of experience: August 22, 2023
District of Columbia
1 review
0 helpful votes
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My best fur babies
August 22, 2023

ESP always takes time with me, but my vest should of been medium not small so I do need help with that thanks

Date of experience: August 22, 2023
Mary Ann G. — Support Pets Rep
over a year old

Nothing can compare to the comfort our ESA can provide. Thank you for choosing Support Pets for your ESA needs.

New York
2 reviews
0 helpful votes
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Support
August 22, 2023

It was excellent and very quick. I would definitely recommend this

Date of experience: August 22, 2023
Mary Ann G. — Support Pets Rep
over a year old

It is our pleasure to be of assistance and provide you with excellent service. Thank you for supporting Support Pets.

Washington
1 review
0 helpful votes
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Fast, legitimate, and easy.
August 22, 2023

Applied for a ESA for my dog due to high stress levels, anxiety, and some health issues. I received the documents within a 1-2 days. I recommend Supportpets.com to everyone

Date of experience: August 22, 2023
Mary Ann G. — Support Pets Rep
over a year old

We are delighted to be of assistance to you and your ESA, thank you for trusting us! A fast, easy, and hassle-free transaction is what we want our valued customers to experience with us, thank you for supporting our services.

Utah
2 reviews
0 helpful votes
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I emailed customer service regarding a request from my landlord. They needed an individual letter for each of our pets, instead of we got one letter, listing both pets. It took a couple of days for customer service to answer, and s few more days to get what I needed. I guess there's a lot of people like me, asking for things they need.

Date of experience: August 22, 2023
Wisconsin
1 review
0 helpful votes
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Fast
August 22, 2023

I received my documents really quickly! The process was super easy to do.

Date of experience: August 22, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you! We don’t want our customers to wait, so we respond as quickly as possible. Thank you for supporting us.

Pennsylvania
1 review
0 helpful votes
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Good
August 22, 2023

I was grateful to be able to have my dogs licensed as ESA. Thank you

Date of experience: August 22, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you so much! We are happy to know you enjoy our services.