On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
It was very good. Just answer some questions and poof. Just like that.
I received my documents. Thank you, Phyllis Davenport
Thank you for choosing our company for your ESA needs, and we hope you find it beneficial.
I gave you 1 star because your add was misleading. You quoted me a price, then changed it twice. I have no idea what I paid.
With help from the customer service staff, with the above issue, I am changing the 1 star to a 5 Star. Thank you
I gave you 1 star, because your add was misleading. You quoted me a price, than changed it twice. I have no idea what I paid. I Am heading to my bank to let them know.
I received my documents quickly. I did however order a second harness and did not receive that.
That is exactly what we want to achieve for our valued customers! A fast, easy, and hassle-free transaction, thank you for supporting our services, and we hope you find it beneficial too.
I always ask if you who took care of the matter in which I had to wait over 6 days for someone to reply to me as to my question if not only the digital documents but via postal mail as well. Well after several requests (my apologies), it was seen and the digital documents were sent. I still haven't received the original from the mail but, it's ok. It was sufficient. I have recommended family to do receive the ESA documente as well, because we travel allot and our pets ( children), keep us safe. Thank you again.
Thank you for your trust! We hope our partnership could last for years!
I had a hard time working with them at first, but it was partially because I made mistakes. They were very helpful in the end and I got my paperwork quickly.
We are glad to know that you are satisfied with our services! That’s exactly what we strive to achieve! We are looking forward to a longer partnership with you.
I did receive my paperwork however I didi have to request it three times. Thank you.
Thank you for choosing Support Pets and for providing feedback on our website! Please do not hesitate to contact our customer service if you have any questions.
Documents arrived promptly and well designed will definitely use them again.
Thank you! It is our pleasure to provide our valued customers with great service. Thank you for trusting us.
Very easy going and smooth transition. Found a new member to our family for life. Thanks again for helping out!
Thank you! We are glad you are satisfied with our services and appreciate your trust and support.
I can't complain because I've been able to catch my flights with my little helper as well as go in to the grocery stores with the help of him being by my side when I need him the most I really appreciate this. I just wish I didn't move so fast because the first ad I read it came with the vest and the card for the price I paid so that's why I clicked on it and realized it wasn't the right one but eventually I will get a vest and I'd card because I feel with those two I won't get asked as many questions about his service if he walks around with his vest displaying who he is and his on his job working as a support dog then people would not try to distract him as much. So if you guys can let me know when you have a special on I'd cards and the vest please inform me. And thank you for your services
Thank you so much for your support and kindness! We will continue to improve so our partnership continues for many years!
I applied, they reviewed and accepted. I am satisfied
Thank you for your positive review and support! Your satisfaction means the world to us.
Overall I'm pleased with my experience. Spooky has been my partner in crime. I'm happy that she's able to continue to be my side & help with my stressful & overwhelming situations.
We always try to provide excellent service, and your appreciation motivates us to move forward and improve even more. Thank you for supporting us!
Having these documents are so important to my mental health, well-being and to my baby boy's. The docs arrived via email within 48 hours and now having the paperwork illumitates undue stress for the family. Thank you!
Thank you for choosing our company for your ESA needs. We are delighted to be of assistance to you and your ESA, thank you for trusting us!
Wonderful letter, certificate, vest, etc. Love love having it.
Hello there!
We are happy to hear that our services met your expectations. Enjoy it to the fullest with your ESA
Thanks for trusting and chossing us
The process was quick and easy and the approval process was very prompt.
We are glad that you have a great experience with our services. Thank you for your support!
Everything is in order and the process went smoothly and received them in a timely manner.
Thank you for choosing Support Pets and for providing feedback on our website! Please do not hesitate to contact our customer service if you have any questions.
The process was easy and professional. Highly recommended
Thank you so much for your kindness! Nothing can compare to the comfort our ESA can provide. Thank you for using our service, we will continue to improve so our partnership continues for many years!
This process was extremely easy and works well. Thank you
Your time is valuable to us, that's why we aim for a fast, easy, and hassle-free transaction. Thank you for supporting us!
Got my documents and moved in with my doodle without a hitch or pet deposit/rent.
Thank you so much for your kindness! Nothing can compare to the comfort our ESA can provide. Thank you for using our service, we will continue to improve so our partnership continues for many years!
They sent everything out fast and it did not take them long to approve me
We are glad that you have a great experience with our services. Thank you for your support, and for trusting our company with your ESA needs!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello there!
We are happy to hear that! Our goal is to provide a simple, fast and professional service and we are glad that we met your expectations.
Enjoy it to the fullest with your ESA
Thanks for trusting and chossing us