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Support PetsReviews 16,082

4.7

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From the business

Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.


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Support Pets Reviews Summary

The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.

This summary is generated by AI, based on text from customer reviews

service
3,211
quality
1,493
This company responds to reviews on average within 5 days

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55,717 reviews

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Florida
1 review
0 helpful votes
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Fast and simple
August 22, 2023

Quiz was quick and simple. No follow up phone call was needed. Got papers within 24 hours.

Date of experience: August 22, 2023
Mary Ann G. Support Pets Rep
over a year old

We are happy to hear you found the application process with Support Pets simple, and providing a fast, easy, and hassle-free transaction is what we want our valued customers to experience with us, thank you for supporting our services.

Mississippi
1 review
2 helpful votes
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ESA documents
August 22, 2023

Hello to all,
My experience, I was pleased. Russell communicated with me the entire time via email through my anxiety because the lease office was requesting me to remove my pets. Thank you to the physician & the team helping to get my two babies listed as ESA. I'm comfortable to know lease office can't harass or I have to hide my animals anymore. Document was VERY professional and true. You will receive your documents within 24-48hrs.

Thank you

Date of experience: August 22, 2023
Mary Ann G. Support Pets Rep
over a year old

It is what we always aim to achieve, to have a meaningful life with your ESA, and we're glad that choose our company for your ESA needs.

New Mexico
1 review
0 helpful votes
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We love Support Pets!
August 22, 2023

Super easy, stress free process! We love Support Pets.
Now I can have my pup with me, stress free (:

Date of experience: August 22, 2023
Mary Ann G. Support Pets Rep
over a year old

Thank you so much for your support and kindness! We will continue to improve so our partnership continues for many years!

Colorado
1 review
0 helpful votes
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Easy to navigate
August 22, 2023

It was relief to not have to add more stress to my life by this being so user friendly!

Date of experience: August 22, 2023
Mary Ann G. Support Pets Rep
over a year old

We are so happy to hear that found the website easy to navigate. Thank you for taking the time to leave a comment and for trusting us with your ESA needs.

Massachusetts
1 review
0 helpful votes
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Awesome!
August 22, 2023

Got my products in a good amount of time and communication through email was great!

Date of experience: August 22, 2023
Mary Ann G. Support Pets Rep
over a year old

We are glad to know that you are satisfied with our services! That’s exactly what we strive to achieve!

North Dakota
1 review
0 helpful votes
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ESA Review
August 22, 2023

Very prompt and courteous. Received my documents as scheduled.

Date of experience: August 22, 2023
Mary Ann G. Support Pets Rep
over a year old

Thank you for taking the time to leave a positive review for Support Pets. Your feedback is greatly appreciated!

Colorado
1 review
0 helpful votes
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Great
August 22, 2023

So far I've been able to take my dog wherever I want to go which is fantastic

Date of experience: August 22, 2023
Mary Ann G. Support Pets Rep
over a year old

We are so happy to hear that Support Pets could greatly serve you. Thank you for trusting us with your ESA needs!

Alabama
2 reviews
0 helpful votes
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Quick
August 22, 2023

Thank you very much, I am able to keep my pet with me and this has helped resolve issues I had with my support animal,

Date of experience: August 22, 2023
Mary Ann G. Support Pets Rep
over a year old

A fast, easy, and hassle-free transaction is what we want our valued customers to experience with us, thank you for supporting our services.

New York
1 review
0 helpful votes
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Thank you
August 22, 2023

It's was a great experience for me and my dog he makes me happy

Date of experience: August 22, 2023
Mary Ann G. Support Pets Rep
over a year old

It is our pleasure to be of assistance and provide you with excellent service. Thank you for supporting Support Pets.

Florida
1 review
0 helpful votes
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Esa docs
August 22, 2023

My experience was very fast and very thorough I love support pets.

Date of experience: August 22, 2023
Mary Ann G. Support Pets Rep
over a year old

Thank you for your feedback! Your support is greatly appreciated.

Kansas
2 reviews
0 helpful votes
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Great
August 22, 2023

Amazing. The process was so so so so so so so so so so so easy. Yes I am also trying to fill up all the characters so I can move on from this review.

Date of experience: August 22, 2023
Mary Ann G. Support Pets Rep
over a year old

We are happy to know you enjoy our services, thank you for trusting our company with your ESA needs.

Colorado
1 review
0 helpful votes
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Allie B
August 22, 2023

Very easy and timely process. Ollie is able to accompany me to the office which is fantastic and very comforting.

Date of experience: August 22, 2023
Mary Ann G. Support Pets Rep
over a year old

Thank you for using our services, and we hope you find them beneficial.

Maryland
1 review
0 helpful votes
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Amazingg
August 22, 2023

Amazing experience, quick easy simple with no hassle

Date of experience: August 22, 2023
Mary Ann G. Support Pets Rep
over a year old

Thank you so much for your support and kindness! We will continue to improve so our partnership continues for many years!

Wisconsin
1 review
0 helpful votes
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Awesome Support
August 22, 2023

The process was easy to understand and go through and it helped to offset pet costs at my apartment

Date of experience: August 22, 2023
Mary Ann G. Support Pets Rep
over a year old

We are glad to know that you are satisfied with our services! That’s exactly what we strive to achieve!

Texas
1 review
0 helpful votes
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Simple
August 22, 2023

Easy to complete, processed in a timely manner. Happy owner, happy fur baby.

Date of experience: August 22, 2023
Mary Ann G. Support Pets Rep
over a year old

We are happy to hear you found the application process with Support Pets simple. Thank you for trusting us with your ESA needs!

Michigan
1 review
0 helpful votes
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Great support and service
August 22, 2023

Great to work with fast service all the information was sent out as requested as documented will definitely used again

Date of experience: August 22, 2023
Mary Ann G. Support Pets Rep
over a year old

It is our pleasure to provide our valued customers with great service. Thank you for trusting us with your ESA needs.

New Jersey
2 reviews
0 helpful votes
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Quick & Easy
August 22, 2023

I just wanted to be able to have my dog with me in any apartment so I registered him as a ESA and now I can have him anywhere.

Date of experience: August 22, 2023
Mary Ann G. Support Pets Rep
over a year old

That is exactly what we want to achieve for our valued customers! A fast, easy, and hassle-free transaction, thank you for supporting our services, and we hope you find it beneficial too.

Michigan
1 review
0 helpful votes
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Nice
August 22, 2023

I received the information I purchased in a timely manner

Date of experience: August 22, 2023
Mary Ann G. Support Pets Rep
over a year old

Thank you so much for your kindness! We will continue to improve so our partnership continues for many years!

Washington
1 review
0 helpful votes
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Fine
August 22, 2023

Helped with what I needed at the time with my home

Date of experience: August 22, 2023
Mary Ann G. Support Pets Rep
over a year old

Thank you for using our services, and we hope you find them beneficial.

Texas
1 review
0 helpful votes
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Good
August 21, 2023

Todo fue muy práctico y rápido, gracias por la ayuda y la facilidad de hacerlo todo desde mi hogar

Date of experience: August 21, 2023
Mary Ann G. Support Pets Rep
over a year old

Thank you so much! We are happy to know you enjoy our services.