Overview
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I had no issues completing my application, it was very easy. Received my documents within one day. Very pleased with the experience.
Hi there Lynn!
We're so happy to hear that the process was easy for you and that you received your documents quickly! Your bond with your dog is truly special, and we’re glad we could help keep you together. Thank you for trusting us—let us know if you ever need anything!
Quick and easy process, I got my ESA within a day. My only issues is that they send a lot of emails.
Hi there Ryley!
We're so happy to hear that you had a quick and easy experience getting your ESA! We appreciate your feedback about the emails and will take it into consideration. Thank you for choosing us—let us know if you ever need anything! 🐾😊
Support Pets makes getting our pets certified as emotional support animals so easy and affordable! A pleasure to do business with them!
Hi Lana!
We're so happy to hear that you had another great experience with us! Thank you for trusting Support Pets again—we truly appreciate your loyalty. If you ever need anything, we're always here to help!
They are quick to respond for your confirmation letters. It helped me in my apartment by saving me 500.00 for pet deposit.
Hello Jill!
We're so glad to hear that our service helped you save on pet deposits and keep your dog by your side when you need them most. Providing quick and reliable support is our goal! If you ever need anything, we're here for you.
How can I explain. It gives you the peace of mind knowing you and your buddy can go anywhere with mo issues
Hi Gaudy,
Our pleasure! We’re grateful for the opportunity to assist you and appreciate your trust in our service.
Website was easy to use and I received my documents within 48 hours. Would definitely recommend to my friends and family. Both of my kitties are now secured and certified!🐱🐱
Hello there! It’s fantastic to hear that you had such a smooth experience!
Getting your documents quickly and easily makes all the difference, and it’s wonderful to know your kitties are now officially recognized as your Emotional Support Animals. Thank you for trusting us and for considering recommending us to your friends and family. Wishing you and your feline companions many happy and peaceful moments together!
Getting my ESA for my pets was stress free, and fast. I'd recommend this to anyone who needs to ensure they can hand the support they need.
Hello Crystal,
Our pleasure! Knowing that our service has been helpful reassures us that we’re making a positive impact.
It was great i got it the next day and printed it right away now my favorite little man can stay with me and help bring my stress down in public
Hello Serenity,
That’s wonderful to hear — we’re so glad you and your little guy can stay together where it matters most. Just a quick reminder: ESAs are protected for housing under the Fair Housing Act, but public access isn’t guaranteed. That said, many places do choose to allow them, and we’re happy your ESA brings you real comfort and peace.
The questions were quick and easy to answer. It was simple to answer questions, and get the approval. I recieved the esa documents within 24 hours and it was everything I needed. There are extra products you can get at a great price to show your pet is an esa. Overall great experience.
Hi there Katlin!
We're so glad to hear you had a great experience and found the process quick and easy! It's wonderful that you received everything you needed in a timely manner. Thank you for choosing us and for your kind words. If you ever need anything, we're here to help!
Everything was super easy and the people that helped me answered my questions quickly and thoroughly.
Hello Elizabeth,
Our pleasure! It’s wonderful to know our service has been beneficial to you.
I've been using this service since 2020, and it has been incredibly helpful for my emotional and mental health, especially as a dog owner. When I moved into an apartment, I was concerned about the additional charges for my two pups. I was so relieved to find this service that allows me to avoid extra fees for them. This pet support has been a great help to me and many others. Thank you for assisting so many people!
Hi KC M.
Thank you so much for your wonderful feedback and for trusting us since 2020! We’re thrilled to know that our service has been such a meaningful support for your emotional and mental health and has helped ease concerns with your apartment and your two pups. 🐾💙
Your kind words about our quick responses and problem-solving mean the world to us. We’re here for you anytime you need assistance and are so grateful to be a part of your journey. Wishing you and your furry companions all the best! 😊
I have enjoyed using this. I dont have alot of extra time so to have to leave my house for myself is difficult. This was very quick, easy and painless. Thank you!
Hi there! Thank you so much for sharing your experience! 🐾💙
We're so glad to hear the process was quick, easy, and worked well for your busy schedule. It’s always great to know that a friend’s recommendation led you to us. Wishing you and your furry friend all the best—you're both in good hands! 😊🐶❤️✨
I'm pleased with the way Support Pets handled my request to certify my two dogs as emotional support animals. The process was quick and easy. The money I will save on apartment pet fees and pet rent is much more than the cost of certifying my fur babies.
Hello Kathrandra,
Thank you for your thoughtful feedback! It’s great to hear that you’re happy with our service. We’re here whenever you need us. Wishing you a great day ahead!
It only took a couple minutes to do and everything was set. Had to get ahold of customer service just because I have two animals and wanted to make sure that they were both included. They answered my questions with fast and precise execution. Thank you so very much for all the hard work.
Hi Melissa,
Your kind feedback brightened our day! Thank you for taking the time to share your experience. Wishing you an amazing day ahead!
I needed to get my two dogs certified as soon as possible before I moved into a new apartment. A lot of apartments have breed restrictions now, so of course the fact that my two dogs were boxer/pit bull mixes was a big issue. The dog is never the problem, the way the dog is treated by their owner/family is the problem.
My two buddies wouldn't hurt a fly and have never snapped at anyone ever. They pretty much just chill and hang out on the couch, but they have been stereotyped and lumped into "aggressive" title due to people not treating other dogs correctly, yet they would have not been allowed to move with me and I would either have to find a new place or get rid of my dog.
Support Pets was able to help me get my buddies certified quickly and now they can live with me no matter what.
Hello Juan,
Thank you for sharing your story! We’re so glad we could help you and your two amazing dogs stay together. You’re absolutely right—the behavior of a dog reflects how they’re treated and loved, not their breed. It’s unfortunate that stereotypes persist, but it’s heartwarming to hear how chill and lovable your boxer/pit bull mixes are.
We’re thrilled that we could provide the documentation you needed to keep your buddies with you in your new apartment. If you ever need further assistance, we’re always here for you. Wishing you and your two pals a happy and stress-free life together in your new home! 🐾💙
It was quick and fast to receive ESA digital card.
Now, I don't have worry about my besty wherever I go
Hello Nozomi,
It’s our mission to make mental health support more accessible — thank you for recognizing that.
Going through Support Pets was the best decision I could have made to keep my dog with me when needed. It was very easy to fill everything out, and my documents have been beneficial to me. Thank you Support Pets, you have given me and my Indiana Jones the freedom to be together in this crazy world! I recommend certifying your pet today!
Hi Ryan! We're so happy to hear that Support Pets made a difference for you and Indiana Jones!
Keeping your companion by your side is so important, and we're glad the process was easy and beneficial for you. Thank you for trusting us and for recommending our service. Wishing you and Indiana Jones all the best!
Easy to use, quick and hassle free! Would recommend to anyone who is needing to certify their loved furry one as an ESA
The process was very simple and received a reply very quickly. Made me feel as if the truly care about my needs and understand the love I feel for my pup.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Alyssa!
We're happy to hear you had a quick and easy experience! Thank you for trusting us and for your kind words. Let us know if you ever need anything—we're here to help!