Overview
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I was A bit apprehensive about the online thing.
No worries, things are great! I'm doing the lessons taking our tests. All is good, learning alot.
Had the best experience! Was fast and easy. They made it very convenient and easy to access all my information by a click of a button.
Hello Luna,
Your kind words mean the world to us. Thanks for trusting Support Pets! 💙
Fast and easy process that a friend recommended so I could have my dog and cat at my apartment without the exorbitant pet fees and rent.
Hello Max!
So glad your friend pointed you our way! We’re happy to hear the process was smooth and helped you keep your dog and cat at home without all those extra fees. We’re always here if you need anything!
Fast and precise, helped me when I really needed it. I'm going through so much right now and my Lalo is there for me!
Hello Zep!
Thank you for sharing that. We’re truly glad we could help during such a challenging time and that Lalo is by your side. It means a lot to know the recommendation made a difference for you. We're always here if you need anything!
Easy to process and so nice to be able to renew each year. Glad to have help available. Saves $ for me on my rent also.
Hello Janet,
Thank you for your heartfelt message. It’s wonderful to hear how much Bella means to you and how she's helped you stay focused and supported. We're so glad the process was easy and that it continues to make a difference in your life—including saving on rent. We’re always here to help you keep that important bond strong year after year.
Enjoy the freedom to take Bella anywhere allowed with me. She is an awesome traveler.
Thank you. Fast and easy to get my boys certified.They can go with me when we travel and help me stay calm. Less stress on me.
Hi Rose!
We're so glad to hear that your boys can now be by your side when you travel—it makes such a difference to have that kind of comfort and support. Thank you for trusting us to help make the process simple and stress-free. We're here anytime you need us.
The whole process was seamless and customer service was extremely fast. Would definitely recommend 10/10
Hi Rachel!
Thank you for the great feedback. We're so glad the process was smooth and that our team could assist you quickly. It's wonderful to hear that the pricing worked well for both of your animals. We're here anytime you need us.
You made it possible for me to take my dog with me. Thank you. I appreciate all the help I've received thus far from you guys.
Very streamlined and supportive experience. Gave me tremendous relief to have clear and quick communication.
Hello Maria,
Our pleasure! We’re grateful for the trust you place in us.
Very satisfied with overall experience with support pets! They are very responsive and helpful and plan on using them in the future for my esa needs!
Hi Michael,
Our pleasure! We’re here to support you every step of the way.
All I had to was to answer questions in a short profile survey. Support Pets did all the rest. They kept me updated throughout the process.
Hello Robert!
We're so glad to hear that the process was easy for you and that Hawk is now certified as an Emotional Support Animal! Keeping you informed every step of the way is important to us. Thank you for trusting us, and if you ever need anything, we're here to help!
Great- information and documents sent in a timely manner-will share information with other pet owner
Hi Preston!
Thank you for your kind words. We're glad the documents reached you quickly and that the information was helpful. We appreciate you sharing your experience with other pet owners—it means a lot.
Great services and products! The people at Support Pets work very fast to help people get the documents they need! Thanks again for all your help!
The process of getting the ESA documentation was very good. However, now I am getting inundated with emails from Support Pets. I know how to get in touch with you if I want more of your fine services. But please stop the email flood.
Hello Jon,
Thank you for your kind words about the process—we’re so glad it went well for you! We’re sorry about the email overload; that’s definitely not our intention. To reduce or stop the emails, you can reach out to us at info@supportpets.com, and we’ll take care of it for you. Thank you for letting us know, and we appreciate your feedback! 🐾
Fast, easy and responsive. I am very pleased. I had a few issues, my own mistakes. When I realized what I had done, contacted CS and everything was quickly taken care of! Nice company to deal with. My pup is now my constant companion.
Hi Susan,
Thank you for sharing your experience! We’re so glad to hear that our team could quickly resolve the issues and provide you with a pleasant, caring, and efficient experience. It’s wonderful that your pup is now your constant companion—what a special bond! 🐾💙
If you ever need anything else, don’t hesitate to reach out. We’re here to help and ensure every step is as smooth as possible. 😊
This was a simple and fast process to go through. It is easy to access all documents and to find additional resources if I ever needed
Hi Danielle! We're so glad to hear that you found the process simple and fast! Making everything easily accessible is what we strive for. Thank you for trusting us, and if you ever need any additional resources or assistance, we're here to help!
I am very satisfied with getting approved and receiving my letter documents within 7hrs now I am waiting on my dogs ID vest certificate and all that good stuff just waiting.
Hello Krystal,
Thank you for sharing your experience! We're so happy to hear that you were approved and received your letter documents so quickly. We understand how important it is to get everything in order for your dog, and we appreciate your patience while waiting for the ID vest certificate and additional items.
If you have any questions or need further assistance during this waiting period, feel free to reach out to our customer support team at info@supportpets.com or through the chat on our website. We're here to help!
Thanks again, and we hope you and your dog enjoy all the benefits of your ESA journey! 🐾
Good morning. When there is a savings like the kit which is on sale, this should be presented along with the renewal. Because, I would like to purchase a vest. Thank you
Hi Yvette,
That’s a great suggestion, and we appreciate you sharing it with us. Having sale items like the kit or vest presented during renewal would definitely make the process smoother and more convenient.
You can still check out our available kits, vests, and other accessories directly on our website here:
👉 www.supportpets.com/shop
If you need help with anything else or have further questions, feel free to reach out to our support team at info@supportpets.com.
We’re always here to help and value your feedback!
I have never experienced any issues I had to change some information from last year to this current year and the company was very helpful and all my documents were updated with no issues
Hello Fritzi,
Your kind words truly brightened our day! Thank you for sharing your experience, and have a great day!
It's really very simple. Be honest and describe exactly how supportive and comforting your pets presence is to your emotional wellbeing.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Valerie,
Our pleasure! It’s amazing to see how our service is benefiting you.