Overview
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Excellent service. The process was quick and efficient. I used the chat feature and had my questions answered instantly. Thank you!
It was so easy and instantly received my email to confirm my service animal paperwork. I highly recommend this to anyone.
Hi there Kathy!
We’re so happy to hear everything went smoothly for you again! It means a lot that you’ve continued to trust us year after year. Thanks for recommending us and for being part of the Support Pets family—we’re always here for you and your service dog.
Easy an fast results. Everything was so easy. I will always use this service. This is the second time I have used this service.
It was quick and easy to sign up. So happy this is available. Anxious to take my companion out and about.
Hi Trudy!
We're happy to hear you had a great experience and that the process was quick and easy. Enjoy the time with your companion, and feel free to reach out if you need anything along the way.
Super easy and quick! I didn't have to do much but answer all the questions truthfully and the rest was set
Hi Roberta!
Thank you for sharing your experience. We're so glad the process was easy and smooth for you. It's wonderful to hear your sister recommended us—your trust means a lot, and we're here anytime you need support for you and your puppy.
Followed directions but could never get my passwords approved. Now I can not prove my doggie is my emotional support dog.
Hi Brenda!
We're really sorry to hear this and truly regret that your experience hasn't met your expectations. This isn't the experience we want anyone to have. Please reach out to us at info@supportpets. Com so we can look into your account and help get things resolved. You're not alone, and we're here to support you.
Ordering, communication and the ability to navigate through the site was all very smooth. Wish me luck with the PSD training
Hello Anthony,
Thank you so much for your kind words—we’re so glad to hear everything went smoothly for you! 💙
Wishing you the very best of luck with your PSD training—you’ve taken a powerful step toward gaining more independence and support. It’s amazing to hear how this journey is helping you take back control, and we’re honored to be part of it. 🐾 You've got this!
The process was easy, however, I could not locate where the doctor was actually located. And my landlord requested that information...
Hi there Kassandra!
Thank you for sharing your experience, and we're really sorry to hear about the trouble you had. Your landlord's request is completely understandable, and the doctor’s information should be listed on your ESA letter itself. If it's missing or unclear, please reach back out to our support team at info@supportpets.com so we can make sure you get the details you need. We appreciate your patience and your trust in us—especially through a recommendation.
Quick, fairly priced, & as advertised! Highly recommended by my uncle, I will highly recommend to friends and family as well.
Hello Summer,
Our pleasure! Your satisfaction is what we always work toward.
Still haven't received documents in mail. Contacted customer support about billing approach a week ago concerning double billing, still no response.
Hello Lea!
We're really sorry to hear about your experience and understand how frustrating that must be. This isn’t the level of service we aim to provide. Please reach out to our support team again at info@supportpets.com so we can make this right for you as quickly as possible. We appreciate your patience and want to resolve this for you.
Support pets contacted me regularly to update me so I was never guessing where I stood with my paperwork! Highly recommend!
Hello LeAnne,
Our pleasure! We’re so glad to hear that our service has been helpful and made a positive difference in your experience. Your satisfaction is what drives us to keep improving every day.
Very thankful for your help getting this for my pet! Very much appreciated, and u made it super easy to do.
Hi Dawn!
Thank you for your kind words! We’re glad the process was easy for you and that we could help. We appreciate you choosing us through your friend’s recommendation and are happy to have been part of this journey with you and your pet.
I don't write reviews, thank you for the opportunity
And the fact that you need 50 characters to respond is crazy
Hi Diana!
We appreciate you taking the time to share your thoughts! Reviews are always optional, and we’re just glad you chose us. If you ever need any assistance, we’re happy to help!
Was super fast to apply and was approved the same day with documentation in my email almost immediately after being approved
Hello Shamikel!
Glad to hear the process was quick and easy for you. If you ever need anything else, we’re here to help.
My experience is always amazing simple and fast with no hassle now my babies can come with me wherever I go.
Hello Valerie,
Our pleasure! We’re so happy to hear you’re satisfied with our service. Thanks for your support!
Hi my name is Debra and my loving fur baby name is Blu. We enjoy the comfort of being able to travel with no hassle. She provides great support for me. I could have not made a better choice to get ESA support for me and my fur ever Luv. TY for you do to keep our fur babies safe, happy and with us.
Hi Debra,
Your kind feedback makes all the hard work worth it! Thank you so much. Have a joyful day ahead!
It was simple and easy the online chat is a good help they answered all the questions and concerns I had
Hello Amber,
Our pleasure! Your feedback makes all the difference at Support Pets. Thanks for your support!
This is great and amazing. I love that my medical conditions is took care due to my dog being with me.
Great experience was. Was fast and easy glad I can take my pups everywhere with me definitely makes me comfortable now
Hello Destinee,
Our pleasure! We take pride in offering a smooth and reliable experience, and it’s great to hear that it has met your expectations.
Very helpful! Eased my anxiety of having to go to a doctor and possibly not be listened to or turned away!
I haven't had any problems so far.Im ready to move to the next level with Peanut.He can mostly be with Mama
Hello Patricia,
Our pleasure! Knowing that our service has met your needs makes our work fulfilling, and we look forward to continuing to support you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Helen!
Thank you for the thoughtful feedback. We're glad the process was smooth and that our team was able to assist you through chat. We appreciate your trust and are here if you ever need anything else.