Overview
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Took them 24 hours and now I'm able to travel with my dog! No more fees or deposits and now have something to show when someone asks
My experience is as always very good and important for any one that has issues to have your pet as a ESA
Hello Carol!
Thank you for being with us over the years—it means so much to hear that our support and information have made a positive difference. We're honored to be part of your journey and here whenever you need us.
Got my documents in a timely manner. Had a few concerns and was able to speak with someone and get assistance right away.
Hi Ceneesha! Thank you for sharing your experience!
We're glad you received your documents on time and that our team was able to assist you quickly. If you ever need anything else, we're here to help!
This is my second year using Support Pets for my ESA needs. It's easy, quick and no hassle. Plus my documents are approved and delivered super fast.
Hello Shannon,
Thank you so much for sharing this wonderful feedback! We’re thrilled to hear the process was quick and easy for you, and that adding your second pet was smooth. We’re grateful for your continued trust and so glad your therapist recommended us. It’s an honor to support you and your furry companions!
Chatting with Support Pets and giving them my information was simple, quick and to the point. They were very helpful and professional.
Hi Sharon!
Thank you for sharing your experience. It’s great to hear that the process was easy and that our customer service team took care of the billing issue without any hassle. Your puppies are family, and we’re happy to help make sure you’re always prepared when you need to show your ESA documentation. We’re here anytime you need us.
Easy going. But then you get too many emails again, way too many cause. This is like number 25 in 2 days.
Hello Patricia!
We’re glad to hear the process was easy for you, and we really appreciate the feedback about the emails. We’ll definitely share this with our team. Thanks for choosing us again — we’re always here if you need anything!
I'm still waiting for my deluxe package which I was charged and I am assuming that it has my harness certificate etc.
Hello C S.!
Thank you for your message. We're glad the process was quick and easy, and we appreciate you choosing us based on your friend’s recommendation. For your deluxe package, please reach out to our support team at info@supportpets. Com with your order details—they’ll be happy to check the status and make sure everything gets to you.
Easy and fast I haven't had a chance to do the paperwork yet but if it's as easy as ordering then perfect!
Hello Roger,
Thank you so much for your kind words! We’re excited for you to complete the paperwork — and yes, we’ve made it just as easy as the ordering process. We’re honored you chose us after your research, and we’re here if you need anything along the way!
I can now walk around with my ESA dog thanks to the drs here! Especially working with you so quickly. Thank you!
Hello Hailey,
Thank you so much for sharing your experience! We’re thrilled to hear that everything went smoothly and that you and your ESA can now enjoy life together with more confidence and freedom.
We’re grateful you chose us and trusted the process — and we’re always here if you ever need anything in the future.
The experience was easy, fast and educational! I am thankful for this team and their dedication for assisting me with my ESA
Hi Zoe!
We're so happy to hear that you had a great experience! Thank you for your kind words and for trusting us to assist with your ESA. If you ever need anything, we're always here to help!
Very fast response and really understood what I was going through. It helped me with moving and traveling. I am forever grateful!
Hi Abigail,
Thank you so much for your kind words. We are truly grateful to have been able to support you during this important time. Knowing that we could help make your move and travels easier means everything to us. We are honored that you chose us based on the reviews and glad we could deliver the support you needed. 🐾
Fast and efficient, I still have not received the vest and id tag but i hope to hear from you guys soon.
Hi Trina! We're so glad to hear you found the process fast and efficient! Your vest and ID tag should be on their way soon. If you need any updates or have any questions, feel free to reach out to our customer support—we're happy to help!
They understood the position I am in. Knowing that the calm of my puppy keeps me motivated to get through the day.
Hi there! We're so glad to hear that you had a quick and smooth experience! Having your puppy as a source of comfort and motivation is so important, and we’re happy we could help make the process easy for you. Thank you for trusting us, and we’re always here if you need anything!
I did have to call a couple of times to get my documents after making the payment, but I finally got them
Hello Norma,
Thanks so much for sharing your experience! 💙 We’re glad to hear you received your documents, even if it took a couple of follow-ups—we truly appreciate your patience. 🐾
If you ever need anything in the future, feel free to reach out. We're here for you!
I haven't used my letter yet. I move into my new home soon! I'm sure that it will go well! Thank you!
Fast and easy! That's all I have to say, except they have great support.They respond to your questions or needs very quickly!
Hello Genie!
Thank you for sharing your experience! We're glad to hear the process was fast and easy for you, and that our support team was able to assist you quickly. We appreciate your trust and your friend's recommendation! Let us know if you ever need anything.
I am super satisfied, incredible how quickly they process the documents, thank you very much for the help I recommend it 100%
Hi Isabella!
We're so happy to hear that you had an amazing experience and received your documents quickly! Thank you for your kind words and for recommending us. If you ever need anything, we're here to help!
😘they helped me so much with my two dogs and now I don't have to worry about ppl saying anything to me
Hi Peggy,
Our pleasure! We truly appreciate your feedback. It helps us continue to improve!
Great experience. Just answer a few questions and pay a reasonable price to be able to register your best friend(s) as ESA's.
Hello Sara,
Our pleasure! Your support means so much to us. Thanks for taking the time to let us know!
It works and does what it says but you get hounded with emails 2 to 3 times daily to buy more stuff.
Hi there Lisa!
Thank you for your feedback! We're glad the process was quick and met your needs. We understand your concerns about the emails and appreciate your input. We’ll work on improving the experience. If you have any questions or need further assistance, feel free to reach out.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Gavin,
That’s awesome to hear! We’re so glad it was quick and easy for you and that you now have the documentation to support your needs.
Just remember, while your ESA letter covers you for housing—no fees, no breed restrictions—travel policies are set by each airline individually. Always check with the airline before flying.
Have a great Sunday! 🐾🐶